At a Glance
- Tasks: Lead the night team, ensuring smooth hotel operations and guest satisfaction.
- Company: Join a vibrant hospitality leader, part of Compass Group UK & Ireland.
- Benefits: Enjoy competitive pay, healthcare, discounts, and 23 days' annual leave plus bank holidays.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in hotel leadership and strong guest service skills required.
The predicted salary is between 29500 - 30500 € per year.
We’re looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead.
Key Responsibilities
- Overseeing the hotel operations throughout the night and acting as the main point of contact on shift.
- Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally.
- Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight.
- Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly.
- Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner.
- Carrying out regular security checks, floor walks, and patrols across the hotel.
- Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times.
- Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning.
- Assisting with reservations and room allocations where required.
- Responsible for rota planning for the nights team.
- Monitoring overnight arrivals, no-shows, room moves, late check-ins, and any outstanding billing or operational issues.
- Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight.
- Maintaining strong communication with Duty Managers, senior management, and other departments as needed.
Our ideal Night Manager will:
- Have previous experience in a hotel Front Office or Night Leadership role.
- Be confident leading a team and taking ownership of a shift independently.
- Have a strong understanding of hotel night procedures, guest service, and operational standards.
- Be highly organised, reliable, and able to stay calm under pressure.
- Be confident handling guest complaints, overnight issues, and operational decision-making.
- Have good attention to detail, particularly around night audit, billing, and reporting.
- Understand the importance of security, safeguarding, and compliance procedures overnight.
- Be confident using hotel systems and completing administrative tasks accurately.
- Have a proactive approach and be willing to step in wherever needed to support the operation.
- Be someone who manages actively and visibly.
Benefits:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
- Aviva Digicare - Free annual healthcare check.
- Exclusive Benefits & Wellbeing site (Perks at Work).
- Entertainment discounts - up to 55% off cinema tickets.
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
- Travel discounts - Discounts with holiday companies such as TUI and Expedia.
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
- Meals on duty.
- Vodafone discounts.
- Pension scheme and Life Assurance.
- Employee Assistance Programme.
- 23 days + BH's and additional day off for your birthday.
- 2 days additional leave, following return from Maternity leave during first year back.
- Competitive and supportive family benefits.
- Day off for baby's first birthday.
- Holiday purchase scheme.
- On-going training & development and career pathways.
- Professional subscriptions paid.
- Financial wellbeing programme and preferred rates on salary finance products.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Nights Manager in Oxford employer: Compass Group
At Milton Hill House, part of the Venues Collection, we pride ourselves on being an exceptional employer that values individuality and inclusivity. Our team enjoys a supportive work culture with excellent benefits, including healthcare, generous annual leave, and ongoing training opportunities, all within a vibrant hospitality environment in beautiful Oxfordshire. Join us to be part of a dynamic team where your contributions are recognised, and you can grow your career with one of the UK's leading businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at venues similar to Milton Hill House. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Night Managers. Think about your past experiences and how they relate to the role. We want you to showcase your leadership skills and ability to handle night operations smoothly!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the hotel professionally.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re rooting for you!
We think you need these skills to ace Nights Manager in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Nights Manager role. Highlight your relevant experience in hotel operations and leadership, and show us how you can bring your unique skills to our team at Milton Hill House.
Showcase Your Leadership Skills:As a Nights Manager, you'll be leading a team, so let us know about your previous leadership experiences. Share examples of how you've successfully managed a team or handled challenging situations in the past.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Compass Group
✨Know Your Night Operations
Make sure you brush up on your knowledge of hotel night procedures and operations. Familiarise yourself with the specific responsibilities of a Nights Manager, such as handling guest complaints and conducting security checks. This will show that you're not just interested in the role but also understand what it entails.
✨Demonstrate Leadership Skills
As a Nights Manager, you'll be leading a team during the night shift. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to stay calm under pressure and how you can motivate others, as this is crucial for the role.
✨Prepare for Guest Interactions
Expect questions about how you would handle various guest scenarios, including complaints or emergencies. Think of specific instances where you resolved issues effectively. This will demonstrate your customer service skills and your ability to maintain high standards even when things get tough.
✨Show Your Organisational Skills
Being organised is key for a Nights Manager. Be ready to discuss how you manage your time and tasks, especially during busy periods. You might want to share your strategies for completing night audits and ensuring smooth handovers to the day team, as this will reflect your attention to detail and reliability.
