At a Glance
- Tasks: Lead and inspire teams to deliver top-notch catering services across the UK & Ireland.
- Company: Join Compass Group, a global leader in foodservice innovation and excellence.
- Benefits: Enjoy a competitive salary, bonus, company car, private healthcare, and career development.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Shape the future of catering while driving operational excellence and client satisfaction.
- Qualifications: Proven leadership in multi-site catering or hospitality with strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
Salary: Competitive Salary
Shift hours: Full Time
Location: National / Mobile Role
Salary: Competitive + Bonus + Company Car / Allowance + Benefits
Sector: Contract Catering
About the Role
We are seeking an exceptional Operations Director to lead and develop a high-performing portfolio of mobile catering contracts across the UK & Ireland. This is a high-impact, mobile leadership role, responsible for driving operational excellence, commercial performance, and client satisfaction across a diverse, multi-site catering portfolio. You will work closely with senior stakeholders, regional teams, and support functions to deliver industry-leading food service solutions.
Key Responsibilities
- Strategic Leadership
- Lead, inspire, and develop a team of Regional/Operations Managers across multiple locations
- Translate business strategy into operational delivery plans that drive growth and performance
- Champion innovation and continuous improvement across all sites
- Operational Excellence
- Ensure consistent delivery of high-quality catering services across all contracts
- Drive compliance with food safety, health & safety, and company standards
- Embed best practice and operational consistency across the portfolio
- Commercial Performance
- Own full P&L accountability for your region, delivering on revenue, margin, and cost targets
- Identify and implement opportunities for growth, retention, and efficiency
- Lead contract reviews, renewals, and client negotiations
- Client & Stakeholder Engagement
- Build and maintain strong relationships with key clients and stakeholders
- Act as a senior point of contact for escalations and strategic discussions
- Ensure service excellence and high client satisfaction scores
- People Leadership
- Develop high-performing, engaged teams with a strong focus on talent and succession planning
- Foster a culture of inclusion, accountability, and continuous learning
- Lead on employee engagement, retention, and development initiatives
About You
We’re looking for a driven and commercially astute leader with a proven track record in contract catering or hospitality operations.
Essential Experience & Skills
- Senior multi-site leadership experience within catering, hospitality, or foodservice
- Strong commercial acumen with full P&L responsibility
- Demonstrated success in leading large, geographically dispersed teams
- Exceptional stakeholder management and client relationship skills
- Strong understanding of food safety, compliance, and operational standards
- Experience driving change, transformation, and growth across complex portfolios
Personal Attributes
- Highly adaptable and comfortable working in a mobile, fast-paced environment
- Inspirational leader with a passion for developing people
- Results-driven with a strong focus on delivery and accountability
- Strategic thinker with hands-on operational credibility
What We Offer
- Competitive salary and performance-related bonus
- Company car or car allowance
- Private healthcare and pension scheme
- Access to a range of Compass benefits and wellbeing programmes
- Career development opportunities within a global organisation
Why Join Compass Group UK & Ireland?
At Compass, we’re redefining the future of foodservice. As a global leader, we combine innovation, sustainability, and operational excellence to deliver outstanding experiences for our clients and customers every day. Join us and be part of a business where your leadership will shape the future of catering across the UK & Ireland.
Operations Director - Full Time - West Midalnds employer: Compass Group
Compass Group UK & Ireland is an exceptional employer that offers a dynamic work environment where innovation and operational excellence are at the forefront. With competitive salaries, performance-related bonuses, and comprehensive benefits including private healthcare and career development opportunities, employees are empowered to thrive in their roles. The company's commitment to fostering a culture of inclusion and continuous learning makes it an attractive place for leaders looking to make a significant impact in the contract catering sector across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director - Full Time - West Midalnds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group
Don't be shy about reaching out to Compass Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Director - Full Time - West Midalnds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
