At a Glance
- Tasks: Lead the night team, ensuring smooth hotel operations and guest satisfaction.
- Company: Join Milton Hill House, part of the Venues Collection, a leader in hospitality.
- Benefits: Enjoy competitive pay, healthcare, 23 days' leave, and amazing discounts.
- Other info: Be part of a diverse team that values individuality and growth.
- Why this job: Make a real impact in a vibrant environment while developing your career.
- Qualifications: Experience in hotel leadership and strong guest service skills required.
Milton Hill House, Oxfordshire | Full-Time / Permanent £14.23 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
About the Role
We’re looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead.
Key Responsibilities
- Overseeing the hotel operations throughout the night and acting as the main point of contact on shift
- Leading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionally
- Taking responsibility for the safety, security, and general welfare of guests, team members, and the building overnight
- Completing the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctly
- Managing guest queries, requests, complaints, and any overnight incidents in a calm and professional manner
- Carrying out regular security checks, floor walks, and patrols across the hotel
- Ensuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all times
- Supporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the hotel is set up for the following morning
- Assisting with reservations and room allocations where required
- Responsible for rota planning for the nights team
- Monitoring overnight arrivals, no-shows, room moves, late check-ins, and any outstanding billing or operational issues
- Responding appropriately to emergencies, incidents, fire alarms, or other situations requiring escalation overnight
- Maintaining strong communication with Duty Managers, senior management, and other departments as needed
Our ideal Night Manager will:
- Have previous experience in a hotel Front Office or Night Leadership role
- Be confident leading a team and taking ownership of a shift independently
- Have a strong understanding of hotel night procedures, guest service, and operational standards
- Be highly organised, reliable, and able to stay calm under pressure
- Be confident handling guest complaints, overnight issues, and operational decision-making
- Have good attention to detail, particularly around night audit, billing, and reporting
- Understand the importance of security, safeguarding, and compliance procedures overnight
- Be confident using hotel systems and completing administrative tasks accurately
- Have a proactive approach and be willing to step in wherever needed to support the operation
- Be someone who manages actively and visibly
Benefits:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Milton Hill House. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves. We combine our spaces with a bigger family. Milton Hill House is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.
Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength.
Nights Manager employer: Compass Group
At Milton Hill House, part of the Venues Collection, we pride ourselves on being an exceptional employer that values individuality and inclusivity. Our supportive work culture is complemented by competitive benefits such as healthcare, generous annual leave, and ongoing training opportunities, ensuring that our employees can thrive both personally and professionally. Join us in a vibrant environment where your contributions are recognised, and you can grow your career with one of the UK's leading hospitality brands.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at venues similar to Milton Hill House. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to night management. Think about scenarios where you had to handle guest complaints or security issues and how you resolved them. We want you to shine!
✨Tip Number 3
Show off your leadership skills during the interview! Share examples of how you've successfully led a team in a high-pressure environment. Remember, they’re looking for someone who can take charge and keep things running smoothly overnight.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at Milton Hill House.
We think you need these skills to ace Nights Manager
Some tips for your application 🫡
Show Your Night Owl Skills:When writing your application, highlight any previous experience in hotel night management or similar roles. We want to see how you've led teams and handled overnight operations, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to see your qualifications at a glance. We love a well-organised application!
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Nights Manager role. Mention your understanding of hotel procedures and guest service, as this shows us you’re serious about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Compass Group
✨Know Your Night Operations
Familiarise yourself with the specific night operations of the hotel. Understand the key responsibilities of a Nights Manager, such as overseeing security and guest welfare. This will help you demonstrate your knowledge and readiness to take charge during the interview.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to stay calm under pressure and how you’ve supported your team in achieving high service standards.
✨Master the Art of Communication
Effective communication is crucial for a Nights Manager. Be ready to discuss how you would handle guest complaints or emergencies. Practice articulating your thoughts clearly and confidently, as this will reflect your capability to manage overnight incidents professionally.
✨Be Detail-Oriented
Since the role involves completing night audits and managing billing processes, be prepared to discuss your attention to detail. Bring up any relevant experiences where your meticulousness made a difference, and show that you understand the importance of accuracy in these tasks.
