At a Glance
- Tasks: Provide excellent customer service and support patients' dining needs in a hospital setting.
- Company: Join the Medirest Family, part of Compass Group UK&I, a leader in catering services.
- Benefits: Competitive pay, flexible hours, and opportunities for learning and development.
- Other info: Work in a supportive environment that values diversity and personal growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Passion for customer service and willingness to learn; no prior experience required.
The predicted salary is between 20000 - 25000 £ per year.
Shift pattern: Monday to Friday - 3pm to 10pm
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services.
As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Please note: This role is contracted to weeks per year.
Key responsibilities:- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
It doesn’t matter if you’ve never worked as a Ward Host / Hostess before. What does matter to us the most, is taking pride in what you do and a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Ward Hostess/Host in Netherlee employer: Compass Group
At Ross Hall Hospital, we pride ourselves on being an exceptional employer that values the contributions of our Ward Hostess/Host team. With a strong focus on customer service and patient care, we offer a supportive work culture where every team member is encouraged to grow and develop their skills. Join us for competitive pay, flexible working hours, and the opportunity to make a meaningful impact in the healthcare field while being part of a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ward Hostess/Host in Netherlee
✨Tip Number 1
Get to know the company! Research Ross Hall Hospital and Medirest. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days. This can give you insider info and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Medirest family. Don’t miss out on this opportunity!
We think you need these skills to ace Ward Hostess/Host in Netherlee
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile to help someone, especially in a healthcare setting.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Ward Hostess/Host. Mention your awareness of food hygiene standards and your ability to communicate effectively with patients and staff.
Keep It Clear and Concise:We appreciate straightforward applications! Keep your language clear and to the point, ensuring that we can easily see why you’d be a great fit for our Patient Dining team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Medirest.
How to prepare for a job interview at Compass Group
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Ward Hostess/Host. Familiarise yourself with patient care, dietary needs, and hygiene standards. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone the extra mile for someone. Be ready to discuss how you can create a warm and welcoming environment for patients.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, especially under pressure. Think about how you would manage a distressed patient or a busy service period. Practising these scenarios can help you respond calmly and effectively during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if the workplace is the right fit for you.
