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- Tasks: Lead tech innovation at Wimbledon, ensuring top-notch hospitality technology is ready for action.
- Company: Join Levy, the official catering partner of Wimbledon, known for exceptional food and service.
- Benefits: Competitive salary, diverse workplace, and commitment to sustainability and inclusion.
- Why this job: Be part of a prestigious event, making a real impact on guest experiences.
- Qualifications: Strong EPOS skills, hands-on tech experience, and a passion for hospitality.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 40000 - 60000 £ per year.
£50,000 per annum plus benefits. Levy is the driving force behind the legendary food and drink experience at All England Tennis Club, Wimbledon, and we want YOU to be part of it! As the official catering partner of the All England Lawn Tennis Club (AELTC), we deliver world-class hospitality to over 450,000 guests each year. From the Members' Clubhouse to food stands and lounges, our team of 2,200 catering staff and 355 chefs craft unforgettable culinary moments at 51 kitchens and 27 restaurants across the grounds.
This role is a hands-on, operationally-minded position to own, manage, and elevate the end-to-end technology experience at the All England Lawn Tennis Club. This is a ground-level, high-impact role for someone who thrives in fast-paced live environments, understands hospitality operations, and can troubleshoot, deliver, and lead technology across one of the most prestigious sporting events on the planet.
Purpose of Role: As Venue Tech and Innovation Lead, you will be the front-line owner of all venue technology at Wimbledon — from tills, tablets, EPOS and payment devices to digital ordering, operational hardware, and live-event readiness. You'll work on-site, shoulder-to-shoulder with venue teams, solving problems in real time and ensuring our technology is Championship-ready. Beyond day-to-day operations, you'll help shape and deploy new innovations that improve speed, efficiency, and guest experience across both Championships and year-round operations.
Responsibilities
- Venue Technology Leadership: Act as the primary technical lead on the ground at Wimbledon, particularly during Championships.
- EPOS and Devices: Own, support, and optimise all EPOS systems, tills, tablets, printers, PEDs, kiosks, and hard installs across the estate. Ensure every system is Championship-ready, tested, stable, and fully operational.
- Hands-On Troubleshooting: Be the go-to problem solver for all on-site technical issues — diagnosing fast, resolving quickly, escalating only when needed. Work in real time in a live hospitality environment, keeping service moving even under pressure and providing rapid venue-level support during service peaks.
- Operational Partnership: Build strong relationships with venue stakeholders — F&B managers, chefs, supervisors, AELTC teams and contractors. Understand operational challenges of hospitality at scale and support teams with tech that actually works for them. Be a trusted presence on the floor, not behind a desk.
- Innovation & Improvement: Introduce practical, user-friendly technology solutions that improve speed, efficiency, or experience. Support the development of simple workflow tools (Power Apps experience is a plus). Partner with internal teams to pilot new digital solutions and share best practices across Levy venues.
- Collaboration & Reporting: Work closely with the Levy UK Technology team and the E15 data team to support insight delivery. Ensure hardware and systems are maintained in line with Levy and AELTC standards. Document issues, trends, and opportunities to inform future improvement.
Requirements
- Essential
- Strong EPOS expertise — setup, support, plug-and-play configuration, and multi-venue rollout.
- Hands-on technology experience across tills, tablets, printers, PEDs, and in-venue tech.
- Operational mindset with experience in hospitality, stadiums, arenas, airports, or similar environments.
- Proven ability to troubleshoot quickly in live, high-pressure settings.
- Self-starter who thrives independently — no hand-holding.
- Excellent communication skills with the ability to build trust at venue level.
- The stamina and focus to work on the ground for long periods during Championships.
- Experience using or building Power Apps or other low-code tools.
- Background in major events, multi-site venues, or large-scale food & beverage operations.
- Familiarity with the culture, standards, and operational rhythm of The Championships at Wimbledon.
About Levy
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us? At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
Venue Tech and Innovation Lead – Wimbledon AELTC in London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Tech and Innovation Lead – Wimbledon AELTC in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with Wimbledon and its tech needs. Understanding the environment will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Venue Tech and Innovation Lead role.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled tech issues in high-pressure situations. This will demonstrate your hands-on approach and operational mindset, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Levy team at Wimbledon and ready to contribute to our world-class hospitality.
We think you need these skills to ace Venue Tech and Innovation Lead – Wimbledon AELTC in London
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let us see your enthusiasm for technology and innovation in hospitality. Share specific examples of how you've used tech to solve problems or improve experiences in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Venue Tech and Innovation Lead role. Highlight your hands-on experience with EPOS systems and any relevant operational roles you've had in fast-paced environments like stadiums or major events.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and achievements. We love a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Wimbledon. We can’t wait to hear from you!
How to prepare for a job interview at Compass Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in all the technology mentioned in the job description, especially EPOS systems and troubleshooting techniques. Familiarise yourself with how these systems operate in a live environment, as you'll need to demonstrate your hands-on expertise during the interview.
✨Showcase Your Hospitality Experience
Highlight any previous roles you've had in hospitality or fast-paced environments. Be ready to share specific examples of how you've successfully managed tech challenges on the ground, especially during busy periods. This will show that you understand the operational mindset required for this role.
✨Build Rapport with Interviewers
Since this role involves working closely with various teams, it’s crucial to demonstrate your communication skills. Engage with your interviewers, ask questions about their experiences, and express genuine interest in their operations. Building a connection can set you apart from other candidates.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical scenarios related to tech issues during the interview. Practice articulating your thought process on how you would troubleshoot and resolve these problems quickly. This will showcase your ability to think on your feet and handle pressure effectively.
