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- Tasks: Lead a vibrant team to deliver exceptional hospitality at The Understudy bar.
- Company: Join Levy and KERB at the iconic National Theatre.
- Benefits: Competitive salary, career progression, and a fun work environment.
- Why this job: Be part of a creative team in a cultural hotspot while making a real impact.
- Qualifications: Experience in high-volume venues and strong customer service skills.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
The predicted salary is between 25800 - 36300 £ per year.
The partnership between Levy and KERB brings an exciting new dynamic to the food & drink offering at the National Theatre. Levy, being a market-leader in premium hospitality operations and KERB being independent street-food pioneers have joined forces to create a fresh, vibrant hospitality proposition that blends top-tier service, independent food culture and sustainability in one of the city's most iconic cultural venues.
The role will be based at The Understudy, a riverside bar and street-food hub within National Theatre. The Understudy is a go-to spot for locals, theatre-goers and visitors alike, celebrated for its independent food traders, craft drinks selection, laid-back yet lively riverside terrace and commitment to sustainability.
This Team Leader role is a great opportunity for someone who is passionate about delivering high-quality hospitality, thrives in a creative environment, and wants to be part of a team providing a distinctive food & drink destination within the heart of a major London cultural institution.
PurposeAs a Team Leader, you will use your skills to maintain a high standard of quality work. This role is a floor-based role and you'll be responsible for overseeing the delivery of operations and act as the first point of contact for Customer Service Advisors (CSA) if they need assistance. You will provide highly visible leadership front of house, greeting and engaging with customers. As Team Leader you will lead, supervise, motivate and support to coordinate CSA's, ensuring delivery of a world class hospitality experience to all patrons of The Understudy. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Responsibilities - Team Leader- Bring world-class hospitality to life across the vibrant Understudy bar.
- Inspire and lead teams to deliver outstanding coffee, cocktails, and customer experiences.
- Take ownership of stock management - from ordering to deliveries and end-of-period counts.
- Run engaging team briefings that set the tone for smooth, successful service.
- Motivate and support your team, creating a fun, positive, and proactive workplace culture.
- Champion exceptional guest service, handling feedback with confidence and care.
- Act as a trusted key holder, keeping operations running safely and efficiently.
- Uphold the highest standards of Food Hygiene and Health & Safety at all times.
- Experience working in a similar role in a high volume venue.
- Previous experience supervising frontline teams within a similar environment.
- Good communication skills with a focus on great Customer Service.
- Team player and can-do attitude.
- Flexible - you will be required to work evenings, weekends, and holidays.
Team Leader - Bars | National Theatre in London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Bars | National Theatre in London
✨Tip Number 1
Get to know the venue! Before your interview, visit The Understudy and soak up the atmosphere. This will help you understand the vibe and show your genuine interest in the role.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll be engaging with customers and leading a team. Role-play scenarios with friends to boost your confidence in handling different situations.
✨Tip Number 3
Show off your passion for hospitality! During interviews, share stories about your experiences in high-volume venues and how you've created memorable customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our vibrant team at the National Theatre.
We think you need these skills to ace Team Leader - Bars | National Theatre in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and the vibrant atmosphere at The Understudy.
Tailor Your CV: Make sure your CV highlights relevant experience in high-volume venues and team leadership. We love seeing how your past roles have prepared you for this exciting opportunity!
Be Personable: In your cover letter, don’t be afraid to show a bit of personality. We’re looking for someone who can engage with customers and inspire their team, so let us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for an amazing journey with us!
How to prepare for a job interview at Compass Group
✨Know Your Venue
Before the interview, take some time to research The Understudy and its unique offerings. Familiarise yourself with their food and drink selections, as well as their commitment to sustainability. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to create a positive workplace culture and how you can bring that to The Understudy.
✨Customer Service is Key
Since this role revolves around delivering exceptional guest experiences, be ready to discuss your approach to customer service. Share specific instances where you've gone above and beyond for customers, and how you handle feedback or complaints with care and confidence.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about their expectations for the Team Leader position, how they measure success, and what opportunities there are for career progression. This shows you're serious about the role and eager to contribute.
