At a Glance
- Tasks: Lead and inspire NHS partnerships in Soft Facilities Management across Central London.
- Company: Medirest, part of Compass Group UK&I, dedicated to creating supportive healthcare environments.
- Benefits: Competitive salary, pension scheme, digital GP access, travel discounts, and wellness classes.
- Other info: Join a diverse team where your leadership can truly impact patient care and staff wellbeing.
- Why this job: Make a real difference in healthcare while driving performance and leading high-performing teams.
- Qualifications: Proven leadership experience in Soft FM contract management and strong commercial acumen.
The predicted salary is between 43200 - 72000 € per year.
At Medirest, we don’t just manage services – we create environments where patients feel cared for, staff feel supported, and hospitals can thrive. We are now looking for an experienced, commercially astute Contract Director to lead and inspire our NHS partnerships across Central London. This is a high-impact, senior leadership role where commercial excellence meets genuine purpose. You’ll work hand-in-hand with NHS stakeholders to deliver outstanding Soft Facilities Management services – from cleaning and catering to portering and retail – all while championing quality, compassion and patient experience.
If you’re passionate about people, driven by performance, and motivated by making a real difference in healthcare, this is a role where your leadership truly matters.
The Role
As Contract Director, you will take full ownership of large, complex NHS contracts, ensuring services are delivered safely, efficiently and with heart. You’ll balance commercial performance with exceptional service delivery, building high-performing teams and strong client relationships.
Key responsibilities include:
- Commercial Leadership
- Drive strong financial performance across soft FM and retail operations, with full accountability for budgets, forecasts and cost control.
- Identify and maximise revenue opportunities while delivering value for money.
- Contract & Performance Management
- Lead the management of all soft FM and retail contracts, ensuring SLAs and KPIs are consistently achieved.
- Ensure full compliance with governance, quality and regulatory standards.
- Operational Excellence
- Oversee day-to-day service delivery, setting high standards for safety, quality and customer experience.
- Continuously improve services with a focus on patient care and staff wellbeing.
- Stakeholder & Client Partnership
- Build trusted, collaborative relationships with NHS leaders, suppliers and internal teams.
- Act as a strategic partner, aligned to client priorities and patient outcomes.
- People & Culture
- Lead, inspire and develop senior management teams.
- Create a culture of accountability, engagement and continuous improvement.
- Risk & Compliance
- Proactively identify and manage risks across service delivery, compliance and finance.
- Ensure safe, secure and welcoming environments for patients, staff and visitors.
About You
You’re a confident, values-led leader with a strong commercial mindset and a passion for healthcare. You’ll bring:
- Proven senior leadership experience in Soft FM contract management, ideally within healthcare.
- Strong commercial and financial acumen with a track record of driving performance.
- Experience managing large-scale, complex contracts and multi-disciplinary teams.
- Excellent stakeholder management, negotiation and communication skills.
- A customer-first mindset, with a genuine commitment to patient experience.
- Strategic thinking and the ability to solve complex operational challenges.
What We Offer
We believe great leadership deserves great rewards. Alongside a competitive salary, you’ll receive a comprehensive benefits package, including:
- Contributory pension scheme.
- Career Pathways and MyLearning programmes to support your development.
- Digital GP access for you and your immediate family, plus wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and more.
- Supermarket savings at Tesco, Sainsbury’s, Morrisons and others.
- Up to 44% off cinema tickets.
- Cashback rewards across a wide range of major brands.
- Free wellness, mindfulness and exercise classes.
- The ability to share discounts with friends and family.
About Medirest & Compass Group UK&I
At Compass Group UK&I, we believe everyone deserves to feel valued, included and able to be their true self at work. We celebrate diversity and are proud to create environments where people can grow, succeed and make a meaningful impact. Diversity is Our Strength – and our people are at the heart of everything we do.
Soft FM Contract Manager - Full Time - London employer: Compass Group
At Medirest, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises both employee wellbeing and patient care. Our comprehensive benefits package, including career development programmes and exclusive discounts, ensures that our team members feel valued and supported in their roles. Join us in Central London, where your leadership will not only drive commercial success but also make a meaningful difference in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Soft FM Contract Manager - Full Time - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Medirest and understanding their values. Think about how your experience aligns with their mission of creating caring environments. Be ready to share specific examples of how you've driven performance and improved services in your previous roles.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your ability to inspire teams and build strong relationships with stakeholders. Use stories that demonstrate your commercial acumen and commitment to patient experience – this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make a difference together!
We think you need these skills to ace Soft FM Contract Manager - Full Time - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Soft FM Contract Manager role. Highlight your leadership experience in Soft FM and any relevant achievements that showcase your commercial acumen.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for healthcare and how your values align with Medirest's mission. Be specific about why you want to work with us and how you can contribute to our NHS partnerships.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in building relationships with stakeholders. Share examples of how you've successfully collaborated with clients or teams to achieve outstanding results in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our team!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Before the interview, dive deep into Medirest's values and their approach to Soft FM. Understand their mission in healthcare and be ready to discuss how your experience aligns with their goals. This shows you’re not just interested in the role, but also in making a real impact.
✨Showcase Your Leadership Skills
As a Contract Director, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams and managed complex contracts in the past. Highlight your ability to inspire and develop others, as well as how you’ve tackled challenges head-on.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you had to manage risks or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Stakeholder Management
Since building relationships is key in this role, prepare to discuss your experience with stakeholder management. Share how you've built trust and collaborated with various teams, especially in a healthcare setting. This will show your understanding of the importance of partnerships in delivering quality services.
