At a Glance
- Tasks: Lead and innovate retail food and beverage strategies at Excel London.
- Company: Join Levy UK, part of Compass Group, a leader in hospitality.
- Benefits: Competitive salary up to £100,000 plus benefits and flexible part-time hours.
- Other info: Be part of a team committed to sustainability and exceptional service.
- Why this job: Shape guest experiences and drive growth in a vibrant venue.
- Qualifications: 10+ years in senior leadership within hospitality or retail.
The predicted salary is between 100000 - 100000 £ per year.
Salary: up to 100,000 plus benefits
Shift hours: Part Time
Overview
Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK and Ireland, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events.
Our ambition is continued growth across the UK and continental Europe. At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues. Beyond the plate, we are valued by our clients as visionary venue partners, providing a range of partnership lead solutions that enhance the experience of fans and guests within the venues that we operate.
Focused on doing the right thing for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do. We have a commitment to significantly reducing our carbon impact, are official partners of Paralympics GB, and are proud to pay all our team members at least the Real Living or London Living Wage.
Role Purpose
Levy UK is the food and drink partner for Excel London, managing and operating all food and beverage activity throughout the venues retail and franchise operation. We are seeking an exceptional Retail Franchise Director to shape, lead and deliver the retail food and beverage strategy, driving premium, branded and franchised concepts that elevate the guest experience and maximise commercial performance.
This is a high-profile, senior leadership role requiring a dynamic, innovative and people-focused leader with a strong track record in premium food and beverage operations, large-scale logistics and stakeholder partnership management. The successful candidate will be instrumental in evolving the retail offer, challenging the status quo, and delivering sustainable growth in revenue, margin and reputation across one of the UK's most important event destinations.
As a member of the Excel London Hospitality (ELH) Senior Leadership Team, you will contribute to the strategic development and effective management of the organisation alongside fellow SLT members and Excel stakeholders.
Key Responsibilities
- Strategy & Leadership: Lead and deliver the retail and franchise strategy, driving innovation, growth and operational excellence. Build strong partnerships with internal and external stakeholders, ensuring alignment to strategic objectives. Inspire, develop and align teams around clear goals, performance and continuous improvement.
- Retail & Franchise Performance: Drive sales growth, profitability and commercial performance across retail and franchise operations. Lead franchisee relationships, ensuring strong engagement, accountability and business success. Identify opportunities through data, insight and market trends to support growth and informed decision-making.
- Operations & Brand Excellence: Oversee day-to-day operations, ensuring exceptional guest experience, food quality and service standards. Maintain brand consistency, compliance and audit standards across both self-operated and franchise locations. Ensure operational readiness, health & safety compliance and sustainability commitments are achieved.
- People & Culture: Foster a high-performance, values-led culture that develops talent and leadership capability. Coach and support senior leaders, promoting collaboration, accountability and succession planning.
- Financial & Commercial Accountability: Hold full P&L responsibility, delivering budget, forecast and financial performance targets. Manage costs effectively while driving revenue growth, margin improvement and long-term commercial success.
Person Specification
- Minimum 10 years' senior leadership experience within a quality-driven franchise hospitality, food, beverage or retail business.
- Proven track record of driving growth and performance.
- Commercially astute, data-driven and skilled at translating insight into action.
- Inspirational people leader with excellent stakeholder management and influencing skills.
- Proven ability to lead change, maintain brand standards and deliver results in complex, fast-paced environments.
Retail Franchise Director - Excel London - Part Time - London employer: Compass Group
Levy UK, part of Compass Group, is an exceptional employer that prioritises sustainability, diversity, and employee wellbeing. With a commitment to providing the Real Living Wage and fostering a high-performance culture, we offer our Retail Franchise Director the opportunity to lead innovative strategies at one of the UK's premier event venues, Excel London. Our dynamic work environment encourages professional growth and collaboration, making it a rewarding place for those seeking to make a meaningful impact in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Franchise Director - Excel London - Part Time - London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Compass Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Retail Franchise Director - Excel London - Part Time - London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Compass Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Compass Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Compass Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Compass Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Compass Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
