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- Tasks: Lead front of house, accommodation, and events services with a focus on client satisfaction.
- Company: Dynamic venue in Helensburgh with a commitment to excellence.
- Benefits: Full-time role with competitive salary and weekend duty manager experience.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Experience in managing teams and strong financial awareness required.
- Other info: Opportunity for growth in a fast-paced, customer-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Reception & Conference Services Manager to lead the delivery of all front of house, accommodation, conferencing, and events services across site. You will hold full responsibility for operational delivery, financial performance, compliance, and team management, ensuring all services are delivered in line with contractual obligations and company standards - with no KPI failures.
This role requires a confident operational leader with strong financial control, people management expertise, and a proactive approach to client relationships.
Key Responsibilities- Lead and manage all Reception, Accommodation, Conference and Events services across site
- Ensure full compliance with contractual, health & safety, food safety and company standards
- Manage accommodation bookings, conferences and events to meet client requirements
- Control budgets, labour costs, stock and purchasing within agreed parameters
- Produce accurate costings, billing and invoicing in line with contractual expectations
- Complete weekly finance reporting, forecasts and Nexus submissions
- Lead, train and motivate the team, managing rotas, attendance and performance
- Ensure all mandatory training, uniforms and standards are maintained
- Manage incidents, audits, investigations and compliance reporting
- Build strong, proactive client relationships and continuously improve service delivery
- Proven experience managing teams in a customer facing, operational environment
- Strong financial and commercial awareness, including billing and cost control
- Experience managing accommodation, conferencing, events or similar services
- Basic Food Hygiene qualification
- Confident IT user with experience of finance and booking systems
- Strong people management and organisational skills
- Previous experience in a similar role
- Good knowledge of accommodation, conferencing and events operations
- Sales or commercial experience
- Solid understanding of food safety and health & safety requirements
- Minimum 2 years' relevant experience
- Clear and confident communicator
- Customer focused with strong client awareness
- Results driven with attention to detail
- Ability to hold others accountable and lead by example
- Adaptable, proactive and self motivated
Reception And Conference Manager in London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception And Conference Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on common questions related to team management, financial control, and client relationships, as these are key for the Reception & Conference Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Reception And Conference Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in customer-facing environments and any relevant financial management experience. We want to see how you can lead and manage teams effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Reception & Conference Services Manager role. Share specific examples of how you've successfully managed events or teams in the past, and don’t forget to show your enthusiasm for the position.
Showcase Your People Skills: Since this role involves managing a team and building client relationships, make sure to highlight your people management skills. We love seeing candidates who can lead by example and motivate their teams, so share any relevant experiences that demonstrate this.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of reception and conference management. Brush up on your knowledge of health and safety regulations, financial control, and client relationship management. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and delivering exceptional customer service. Think about times when you’ve motivated your team or resolved conflicts. This is your chance to shine as a confident operational leader!
✨Be Financially Savvy
Since this role involves budget control and financial reporting, be ready to discuss your experience with cost management and billing processes. Bring along any relevant metrics or achievements that showcase your financial acumen.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their expectations and the company culture. This shows you’re genuinely interested in the role and can help you stand out as a proactive candidate.
