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- Tasks: Lead and inspire high-performing teams in facilities management across multiple sites.
- Company: Join Compass Group UK&I, a leader in facilities management with a people-first culture.
- Benefits: Competitive salary, opportunities for growth, and a diverse, inclusive work environment.
- Why this job: Make a real impact by driving innovation and operational excellence in facilities management.
- Qualifications: 3+ years of director-level experience in facilities management and strong leadership skills.
- Other info: Embrace a dynamic role with a focus on client satisfaction and team development.
The predicted salary is between 36000 - 60000 £ per year.
Immediate Start - competitive salary
Are you a people‐first leader with a passion for building high‐performing teams and delivering exceptional client service? We are seeking an outstanding Operations Director to lead our facilities management operations, driving performance while inspiring the people behind it.
In this strategic leadership role, you will oversee a portfolio of multi‐site contracts, developing talent, strengthening client partnerships, and ensuring sustainable business growth. Your leadership will create a culture of operational excellence where teams thrive, standards are exceeded, and long‐term relationships flourish.
Key Responsibilities- Inspire and Lead Teams: Build and develop high‐performing FM teams across multiple service lines, creating a culture of accountability, collaboration, and excellence.
- Drive Growth: Strengthen client partnerships, ensuring retention and identifying opportunities for innovation and service expansion.
- Operational Excellence: Champion compliance, quality, and consistency across all FM services, including hard and soft facilities management.
- Financial Leadership: Oversee budgets, performance metrics, and reporting to achieve financial and contractual targets.
- Foster Innovation: Lead continuous improvement initiatives, driving efficiency, sustainability, and service innovation.
- Proven leadership skills with the ability to inspire, guide, and motivate diverse teams.
- Excellent interpersonal and communication skills to engage with stakeholders at all levels.
- Strategic thinker with a focus on efficiency, client satisfaction, and innovation.
- Strong financial acumen, including budget management, forecasting, and cost control.
- In‐depth knowledge of FM compliance standards (health & safety, statutory maintenance, sustainability).
- Ability to thrive in a fast‐paced, client‐centric environment with a solutions‐focused mindset.
- 3+ years' experience at director level within facilities management, property services, or multi‐site operations.
- A proven track record of leading and developing teams in a multi‐contract environment.
- Strong experience in managing and growing client relationships with a focus on service excellence.
- A collaborative and inclusive leadership style with an emphasis on coaching and development.
- Commercial acumen with practical knowledge of contract management and P&L responsibility.
- A strong understanding of health & safety, statutory compliance, and sustainability in FM operations.
At Compass Group UK&I, we are committed to fostering an environment where every individual can be themselves at work and has equal opportunities to progress. We strive to build a culture that respects and celebrates the unique talents, backgrounds, and abilities of all our people. We want colleagues to feel valued, empowered, and able to thrive - because diversity is our strength.
Operations Director – Facilities Management in London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director – Facilities Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can inspire and lead high-performing teams while driving client satisfaction.
✨Tip Number 3
Showcase your financial acumen! Be ready to discuss your experience with budget management and performance metrics. Highlight specific examples where you've driven growth and operational excellence in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Operations Director – Facilities Management in London
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your leadership style. We want to see how you inspire and motivate teams, so share specific examples of how you've built high-performing teams in the past.
Focus on Client Relationships: Don’t forget to emphasise your experience in managing client relationships. We’re looking for someone who can strengthen partnerships and drive service excellence, so include any relevant achievements that showcase your skills in this area.
Demonstrate Financial Acumen: Since financial leadership is key for this role, be sure to mention your experience with budget management and performance metrics. We want to know how you've successfully overseen financial targets in previous positions.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use the same language and keywords we’ve included, and don’t hesitate to apply through our website. We’re excited to see what you bring to the table!
How to prepare for a job interview at Compass Group
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've inspired and developed high-performing teams in the past.
✨Showcase Your Financial Acumen
Prepare to discuss your experience with budget management and financial reporting. Bring examples of how you've successfully overseen performance metrics and achieved financial targets in previous roles.
✨Demonstrate Client-Centric Thinking
Think about how you've strengthened client partnerships in your past positions. Be prepared to share stories that highlight your ability to identify opportunities for service innovation and expansion while ensuring client satisfaction.
✨Emphasise Compliance and Sustainability
Familiarise yourself with FM compliance standards and sustainability practices. Be ready to discuss how you've championed operational excellence in these areas, showcasing your commitment to health and safety and statutory compliance.
