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- Tasks: Lead matchday operations in premium lounges, ensuring top-notch service for guests.
- Company: Join Ch&Co at Charlton Athletic Football Club for an exciting hospitality role.
- Benefits: Gain valuable experience in a vibrant environment with flexible hours.
- Why this job: Be part of the matchday excitement and create memorable experiences for fans.
- Qualifications: Experience in hospitality or customer service; leadership skills are a plus.
- Other info: Work weekends and evenings while enjoying a dynamic team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Ch&Co is looking for confident and committed Hospitality Supervisors to lead operations in our premium lounges on matchdays at Charlton Athletic Football Club. This is an exciting opportunity to be part of the matchday buzz, ensuring guests enjoy a seamless and memorable hospitality experience.
Your Role
As a Hospitality Supervisor, you will be responsible for managing a specific lounge or suite on matchdays, ensuring the smooth running of service and leading a team of bar staff and waiters. You will be the key point of contact for both staff and guests, delivering first-class service from pre-match to post-match.
Key Responsibilities
- Oversee set-up, service delivery, and close-down of your designated hospitality lounge.
- Lead and motivate a small team, ensuring high standards of customer service and professionalism.
- Act as the main point of contact for VIPs, guests, and back-of-house coordination.
- Liaise with catering and bar teams to ensure smooth and timely service.
- Monitor cleanliness, presentation, and ambience throughout the event.
- Handle any guest queries or issues efficiently and professionally.
- Ensure compliance with health and safety and club standards.
What We’re Looking For
- Experience in hospitality, events, or customer service (supervisory experience desirable).
- Excellent communication and leadership skills.
- Well-presented, professional, and guest-focused.
- Ability to stay calm under pressure and problem-solve on the go.
- Availability to work weekends and evenings in line with home fixtures.
Matchday Hospitality Supervisor in London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Hospitality Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with matchday events. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up at events! Attend local football matches or hospitality events to meet people in the field. This not only boosts your visibility but also gives you a chance to showcase your passion for the role.
✨Tip Number 3
Prepare for interviews by practising common questions related to hospitality and leadership. Think about scenarios where you've led a team or solved problems under pressure – these stories will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Matchday Hospitality Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for guests.
Highlight Relevant Experience: Make sure to showcase any previous experience in hospitality or customer service. We love seeing how your past roles have prepared you for this position, especially if you've led teams or managed events before.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Matchday Hospitality Supervisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Compass Group
✨Know Your Matchday Operations
Familiarise yourself with the specific operations of matchdays at Charlton Athletic Football Club. Understand the flow of service, from set-up to close-down, and be ready to discuss how you would manage these processes effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a hospitality or customer service setting. Highlight your ability to motivate staff and maintain high standards, especially during busy periods.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to handle guest queries or issues on the spot. Be ready to share these experiences and explain how you remained calm under pressure while ensuring a positive outcome.
✨Emphasise Communication Skills
Since you'll be the main point of contact for guests and staff, practice articulating your thoughts clearly. Show that you can communicate effectively with both front-of-house and back-of-house teams to ensure seamless service.
