At a Glance
- Tasks: Lead and coordinate exciting events at a vibrant venue, ensuring top-notch service.
- Company: Join Restaurant Associates, a dynamic hospitality provider with a focus on quality and inclusivity.
- Benefits: Enjoy competitive pay, free meals, and access to exclusive perks and training opportunities.
- Other info: Work in a fun environment with opportunities for career advancement.
- Why this job: Be part of a creative team that values your ideas and fosters personal growth.
- Qualifications: Experience in event planning and excellent communication skills are essential.
The predicted salary is between 12800 - 19200 £ per year.
Location: RAF London, Hendon
Salary: £15,200 per annum (£30,400 FTE)
Contract: Part-Time, Permanent, 20 hours per week plus paid overtime if required
What can we offer you:
- A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
- 20 days annual leave (full time equivalent - excluding bank holidays and national holiday days)
- Free staff meals whilst at work.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
- No shortage of delicious food
About the Role:
We are seeking a proactive, detail-focused Event Planner to take the lead in coordinating all aspects of conference and event bookings for the venue, for both external and internal customers. The role will include conducting show rounds of our newly acquired venue, RAF London, based in Hendon, to support conversion through to meeting customers to establish final details whilst ensuring every customer receives a high standard of service from start to finish. Proactively upselling and always aiming to exceed customer needs and expectations. You will be responsible for ensuring all event orders and supporting documents are detailed and accurately produced before handing over to the operations team as well as ensuring that invoices are raised, and payments received in line with company payment terms. You will be proactive in gaining and responding to customer feedback and developing the C&E offer to generate new business. Consistent in ensuring the highest standards of accurate and timely customer, client and management information is available. You will work closely with the Business Development Manager and General Manager to ensure venue sales targets are achieved and that customer satisfaction is consistently exceeded.
Responsibilities:
- Conducting reactive sales activities including responding to voice and email enquiries from initial to final details for events.
- Co-ordinating events across all market segments for both external and internal customers.
- Utilising CRM system (Delphi) during the planning phase to ensure all details are always recorded and reflective of customers' requirements
- Producing accurate and detailed event orders. Handing over and liaising with operations team for successful delivery of event; leading weekly BEO meeting
- Achieving agreed performance and upselling sales targets
- Conducting venue show rounds and post contract planning meetings (face to face and teams)
- Ensuring all sales revenue is accurately recorded in Delphi and post event sales are updated
- Attending weekly sales forecast calls and sales review meetings, when required
- Responsible for generating and sending accurate full pre-payment invoices to the customer. Following correct procedures to ensure all invoices are paid within agreed timescales.
- Conducting post-event calls to obtain feedback and optimise repeat business opportunities. Ensuring feedback is acted upon to ensure continuous improvements
- Sharing new and repeat business leads with Sales Manager
- Liaising with the client onsite teams to ensure a harmonised approach
- Attending venue showcase events and FAM Trips, as required
- Supporting innovative campaigns for the sales and marketing plan
- Always being aware of sales activity/initiatives of our competitors
- Maintaining accurate, up-to-date reports and information
- Maintaining the Delphi FDC booking system compliance benchmark and other key metrics
- Building and maintaining working relationships with local event partners
- Supporting with creation of new packages and enhancements to develop the venues C&E offering
- Administration duties as requested, and ad hoc tasks as required.
- Demonstrating a can do approach
- Coordination of all Conference and Event bookings including weddings
- Contribution to the achievement of the C&E sales budget
- Reactive sales activities for the venue including internal client bookings
- Ensuring all invoices are generated, distributed and paid in line with T&Cs
- Accurate sales reports/forecasts and achievement of venue performance standards
- To perform ad hoc tasks to ensure the success of C&E business at the venue
About You:
- Have experience in event coordination/planning
- Have excellent communication and customer service skills
- Demonstrate a thorough approach to work and show great attention to detail
- Be able to establish positive working relationships and communicate effectively
- Be able to develop partnerships with industry contacts
- Show initiative, drive and ambition to deliver and be a confident decision maker
- Self-motivated and ability to maintain focus in the achievement of sales targets and customer satisfaction measures
- Good understanding of database management and be competent in Microsoft
- Be an effective team player
- Previous experience within hospitality sales & event planning
- Experienced in achieving KPIs
- Good understanding and working knowledge of CRM systems (ideally salesforce Delphi) & Microsoft 365
- Excellent communication skills
About Us:
Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme.
Event Planner in London employer: Compass Group
At Restaurant Associates, we foster a collaborative and inclusive culture where your creativity is not just welcomed but celebrated. Located at the iconic RAF London in Hendon, we offer competitive benefits including 20 days of annual leave, free staff meals, and access to extensive training and development opportunities, ensuring that you can grow both personally and professionally while enjoying a vibrant work environment filled with delicious food and supportive colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Event Planner in London
✨Tip Number 1
Network like a pro! Attend industry events, join online forums, and connect with fellow event planners. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for event planning shine through. Share your creative ideas and how you’ve gone above and beyond in past roles to impress potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Event Planner in London
Some tips for your application 🫡
Show Your Passion for Events:When you're writing your application, let your enthusiasm for event planning shine through! Share any relevant experiences or projects that highlight your love for coordinating events and making them memorable.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your skills in communication, customer service, and attention to detail, as these are key for the Event Planner role. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, clarity is key when detailing your experience and skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Compass Group
✨Know Your Events
Before the interview, research the types of events the company typically hosts. Familiarise yourself with their venues and any recent events they've organised. This will help you speak confidently about how your experience aligns with their needs.
✨Show Off Your Communication Skills
As an Event Planner, communication is key. Prepare examples of how you've successfully managed client relationships or resolved issues in past roles. Be ready to demonstrate your ability to communicate clearly and effectively during the interview.
✨Be Detail-Oriented
Highlight your attention to detail by discussing specific instances where your meticulous planning led to successful events. Bring up how you ensure all event orders are accurate and how you handle invoicing and payments efficiently.
✨Demonstrate Your Proactivity
The role requires a proactive approach to upselling and customer satisfaction. Prepare to share examples of how you've gone above and beyond in previous positions to exceed client expectations and generate new business opportunities.
