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For Companies At a Glance
- Tasks: Support efficient helpdesk service and manage maintenance activities across multiple contracts.
- Company: Join Compass, a leading company in facilities management with a focus on growth.
- Benefits: Enjoy a contributory pension, healthcare perks, travel discounts, and wellness classes.
- Why this job: Be part of a dynamic team, making a real impact in a fast-paced environment.
- Qualifications: Experience in administration or customer service, strong organisational skills, and attention to detail.
- Other info: Great opportunities for career development and a culture that celebrates diversity.
The predicted salary is between 30000 - 42000 £ per year.
Benefits
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Location: Brighton
Contract: Multi-Contract Facilities Management
The Role
We are looking for an organised and proactive Administrator to support the delivery of an efficient, accurate helpdesk service across multiple contracts. This role is central to ensuring planned and reactive maintenance activities are logged, prioritised and progressed correctly, in line with contractual and SLA requirements. You will work closely with operational teams, contractors and clients to ensure high standards of service, strong communication and accurate administration at all times.
Key Responsibilities
- Accurately log, monitor and close helpdesk tickets in line with SLAs and internal procedures
- Handle calls professionally, capturing the correct information to ensure jobs are prioritised and allocated correctly
- Issue, update and close Planned Preventative Maintenance (PPM) jobs via the CAFM system
- Escalate outstanding or high-risk issues appropriately
Coordination & Support
- Liaise with FM teams, site teams and subcontractors to schedule and progress works
- Request quotes, raise purchase orders, complete goods receipting (GRNs) and maintain PO logs
- Track variations, damage reports and associated costs using agreed schedules of rates
- Maintain accurate trackers and reports to support contract delivery
Reporting & Compliance
- Generate CAFM and management reports for clients and internal stakeholders
- Support the Contract Manager with KPI and monthly performance reporting
- Promote a positive safety culture and ensure Health & Safety procedures are followed
About You
Essential
- Proven experience in an administrative or customer service role
- Strong organisational skills with the ability to prioritise in a busy environment
- Confident using Microsoft Office packages
- High attention to detail and accuracy
- A proactive, can-do attitude with a strong sense of ownership
- A team player who communicates effectively and professionally
Desirable
- Experience in a helpdesk or Facilities Management environment
- Familiarity with CAFM systems (Concept desirable but not essential)
- Ambition to develop skills and progress within the role
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Contract Administrator - Brighton in London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator - Brighton in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key traits for a Contract Administrator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Contract Administrator - Brighton in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant administrative experience to show us you're the right fit for the Contract Administrator role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed helpdesk tasks or worked in a busy environment, so we can see your proactive attitude in action!
Show Off Your Attention to Detail: In your application, pay close attention to spelling and grammar. A well-presented application shows us that you have the high attention to detail we’re looking for, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Compass Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Administrator. Familiarise yourself with helpdesk operations, SLAs, and how to log and manage tickets effectively. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured accuracy in your work.
✨Communicate Clearly and Professionally
Effective communication is key in this position. Practice articulating your thoughts clearly and professionally. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your ability to communicate with clients and team members.
✨Demonstrate a Proactive Attitude
Employers love candidates who take initiative. Share instances where you've gone above and beyond in your previous roles, whether it was resolving an issue before it escalated or suggesting improvements to processes. This will highlight your can-do attitude and ownership of your work.
