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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional hospitality experiences at the National Theatre.
- Company: Join Grind, a dynamic coffee brand committed to sustainability and great service.
- Benefits: Enjoy a competitive salary, benefits, and the chance to work in an iconic venue.
- Other info: Opportunities for personal growth and development in a thriving café culture.
- Why this job: Be part of a fast-paced environment where your leadership makes a real impact.
- Qualifications: Natural leader with a passion for service and flexibility for varied shifts.
The predicted salary is between 34744 - 38744 £ per year.
Salary: £34,744 per annum plus benefits
Shift hours: Full Time
Founded in London in 2011, Grind has grown from a single Shoreditch café into a city-wide collection of buzzing coffee shops, cafés and trucks - serving great coffee, food and cocktails to a killer soundtrack. Our cafés are the beating heart of the brand: fast-paced, vibrant and full of personality. We believe coffee can be a force for good, leading the way with compostable pods, plastic-free packaging and carbon-free shipping. Through the Better Coffee Foundation, we’re on a mission to become the world’s most sustainable coffee company - recovering 43 million pods’ worth of ocean-bound plastic in our first year alone.
Purpose
As Duty Manager, you’ll be at the heart of the action, leading, motivating, and supporting our team to deliver a world-class hospitality experience. You’ll oversee daily operations, assist Team Leaders when needed, and ensure seamless coordination with the wider venue. If you thrive in fast-paced environments, love hospitality, and want to be part of an iconic venue, we’d love to hear from you!
Responsibilities
- Lead & Inspire: Brief, motivate, and guide team leaders and Customer Service Assistants (CSAs) to achieve daily financial targets, KPIs, and uphold our exceptional service standards.
- Deliver an Outstanding Guest Experience: Keep the customer journey at the heart of everything, identifying opportunities to enhance service and acting on feedback.
- Maintain Excellence in Operations: Ensure food and drink offerings are well-stocked, beautifully presented, and consistently delivered with quality in mind.
- Optimize Performance & Efficiency: Monitor and maintain systems and equipment, report any issues, and follow up on maintenance to keep everything running smoothly.
- Drive Success & Team Growth: Support staff development through inductions, training, and 1-2-1 meetings, ensuring they have the tools and knowledge to succeed.
- Ensure Compliance & Safety: Uphold all food safety, health & safety policies, and incident reporting procedures to create a safe and efficient work environment.
- Lead Evening Bar Performance: Own after-5pm trade, driving wet sales through confident leadership, upselling and an energetic guest experience.
- Develop & Inspire the Team: Coach Team Leaders and CSAs to deliver standout service across coffee and bar, building skills, confidence and product knowledge.
- Champion Coffee Excellence: Maintain exceptional coffee standards at all times — from extraction and recipes to presentation and pace — in line with brand expectations.
- Keep Operations Safe & Compliant: Ensure food safety, H&S and incident procedures are followed, creating a smooth, safe and efficient workplace.
Requirements
- A natural leader – you lead by example and are always present on the floor with your team.
- Passion for exceptional service – you’ll ensure every guest has an unforgettable experience.
- Flexibility – evenings, weekends, and
Locations
Duty Manager - GRIND | National Theatre - Full Time - South Bank, London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - GRIND | National Theatre - Full Time - South Bank, London
✨Tip Number 1
Get to know the venue! Before your interview, visit the National Theatre and check out GRIND. Familiarise yourself with the vibe, the menu, and the team. This will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of times when you've motivated a team or handled a tough situation. Be ready to share these experiences in your interview to demonstrate your natural leadership skills.
✨Tip Number 3
Show your passion for hospitality! Talk about what makes a great guest experience in your eyes. Share any ideas you have for enhancing service at GRIND, as this will highlight your commitment to exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of our vibrant team at GRIND.
We think you need these skills to ace Duty Manager - GRIND | National Theatre - Full Time - South Bank, London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating unforgettable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role at GRIND. Highlight your leadership skills and any experience in fast-paced environments. We’re looking for someone who can inspire a team, so don’t be shy about showcasing your achievements!
Be Authentic: We appreciate authenticity, so be yourself in your written application. Use a friendly tone and let your personality come through. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at GRIND.
How to prepare for a job interview at Compass Group
✨Know Your Grind
Familiarise yourself with Grind's mission and values. Understand their commitment to sustainability and how they operate in a fast-paced environment. This will show your genuine interest in the company and help you connect your personal values with theirs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight specific situations where you motivated others, resolved conflicts, or improved service standards. This is crucial for a Duty Manager role, so make sure your stories are clear and impactful.
✨Customer Experience Focus
Think about times when you've gone above and beyond for a customer. Be ready to discuss how you can enhance the guest experience at Grind. They want someone who puts the customer journey at the heart of everything, so demonstrate your passion for exceptional service.
✨Operational Excellence
Brush up on your knowledge of food safety and health regulations. Be prepared to discuss how you would maintain operational excellence and ensure compliance in a busy café environment. Showing that you understand the importance of these aspects will set you apart.