At a Glance
- Tasks: Lead a large foodservice operation, ensuring high standards and exceptional customer experiences.
- Company: Join Compass Group, the UK's leading provider of catering and support services.
- Benefits: Competitive salary, excellent benefits, and real career development opportunities.
- Other info: Shape the future of foodservice and inspire teams to deliver outstanding results.
- Why this job: Make a significant impact in a dynamic environment while driving innovation and excellence.
- Qualifications: Proven leadership experience in catering or hospitality with strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Compass Group is the leading provider of catering and support services. We believe in the power of food and drink to bring people together, whether in a restaurant, café, workplace, or educational environment, inspiring people to perform at their best every day. Our food is crafted onsite by passionate teams using the finest ingredients. We know that balanced, plant-focused, natural, fresh, and sustainable menus help create positive experiences for our customers and clients alike. We provide exceptional food, create welcoming spaces, and develop engaging environments that inspire, motivate, and unite communities.
The Role
We are seeking an experienced and commercially driven Head of Operations to lead a large and diverse foodservice operation across a single, high-profile site with multiple outlets, retail units, hospitality spaces, and catering services. This is a key leadership role responsible for delivering operational excellence, exceptional customer experiences, strong financial performance, and a culture of continuous improvement. You will provide strategic direction and day-to-day leadership for a significant team, ensuring all outlets operate efficiently, safely, and in line with both client and Compass objectives. The successful candidate will be a visible and inspiring leader, capable of balancing operational detail with strategic thinking while building strong relationships with clients, customers, and colleagues.
Key Responsibilities
- Lead the overall operation of a large, multi-outlet foodservice and hospitality environment, ensuring consistently high standards across all areas.
- Build and maintain a positive and collaborative relationship with the client, acting as a trusted partner and key point of contact.
- Drive a culture focused on customer service excellence, innovation, and continuous improvement.
- Ensure all outlets are appropriately resourced, supported, and managed to deliver outstanding service and operational efficiency.
- Lead, coach, and develop a large management and frontline team, creating clear accountability and opportunities for growth.
- Deliver agreed financial targets, including revenue growth, profitability, labour management, and cost control.
- Analyse performance data and customer insight to identify opportunities to improve participation, customer satisfaction, and commercial performance.
- Ensure retail pricing strategies are implemented effectively and in line with company and client requirements.
- Monitor customer feedback and satisfaction surveys, implementing meaningful action plans to enhance the customer experience.
- Drive innovation across food, retail, hospitality, and service delivery, introducing new concepts and initiatives that add value for customers and clients.
- Oversee the planning and delivery of hospitality and events activity where applicable.
- Ensure full compliance with all Health & Safety, Food Safety, Environmental, HR, and company policies and procedures.
- Promote a positive health, safety, and wellbeing culture across the site.
About You
You will be an experienced operational leader with a proven track record of managing complex, high-volume catering, hospitality, retail, or foodservice operations. You will combine strong commercial awareness with exceptional leadership skills and a genuine passion for delivering outstanding customer experiences.
Essential Skills and Experience
- Significant senior operational leadership experience within catering, hospitality, retail, foodservice, or a related environment.
- Proven success managing a large, complex operation with multiple outlets and service offers on a single site.
- Strong people leadership skills with experience managing and developing large teams through direct and indirect reports.
- Excellent client relationship management and stakeholder engagement skills.
- Strong commercial and financial acumen, with responsibility for budget management, revenue generation, and cost control.
- Experience growing retail sales and enhancing customer engagement through innovative food and service concepts.
- Ability to use customer insight, operational data, and technology to drive decision-making and improve performance.
- Excellent communication, influencing, and problem-solving skills.
- Strong understanding of Health & Safety, Food Safety, and operational compliance requirements.
- Passion for food, hospitality, and delivering exceptional customer experiences.
Why Join Us
This is an exciting opportunity to lead a flagship operation and make a real impact within one of the UK's leading food and support services organisations. You'll have the opportunity to shape the customer experience, develop talented teams, drive innovation, and deliver outstanding results within a dynamic and fast-paced environment. In return, we offer a competitive salary, excellent benefits package, and genuine opportunities for career development and progression.
Head of Operations - Kent in Leeds employer: Compass Group
Compass Group is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation in the foodservice industry. As the Head of Operations in Kent, you will lead a diverse team in a high-profile environment, with ample opportunities for professional growth and development, all while enjoying a competitive salary and comprehensive benefits package. Join us to make a meaningful impact and inspire excellence in customer experiences across our multiple outlets.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Kent in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven operational excellence and improved customer experiences in past roles. We want to see your passion for food and hospitality shine through!
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Head of Operations - Kent in Leeds
Some tips for your application 🫡
Show Your Passion for Food and Hospitality:When writing your application, let your love for food and hospitality shine through! Share experiences that highlight your passion and how it aligns with our mission at Compass Group.
Highlight Your Leadership Skills:We want to see how you've led teams in the past. Use specific examples to demonstrate your ability to inspire and develop others, especially in high-pressure environments like catering and hospitality.
Be Data-Driven:Mention how you've used data to drive decisions in your previous roles. Whether it's improving customer satisfaction or managing budgets, showing your analytical side will impress us!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Compass Group
✨Know Your Operations Inside Out
Before the interview, dive deep into Compass Group's operations. Familiarise yourself with their foodservice models, customer engagement strategies, and any recent innovations they've introduced. This will not only show your genuine interest but also help you discuss how your experience aligns with their operational goals.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership style is crucial. Prepare examples that highlight how you've successfully led large teams, fostered collaboration, and driven a culture of continuous improvement. Be ready to discuss specific challenges you've faced and how you overcame them while maintaining high standards.
✨Demonstrate Financial Acumen
Since financial performance is key in this role, come prepared with examples of how you've managed budgets, driven revenue growth, and controlled costs in previous positions. Discuss any innovative strategies you've implemented to enhance profitability and customer satisfaction.
✨Engage with Client Relationship Management
Building strong relationships with clients is essential. Think of instances where you've acted as a trusted partner, resolving issues and enhancing client satisfaction. Be ready to share how you’ve used customer insights and feedback to improve service delivery and operational efficiency.
