Hospitality Assistant

Hospitality Assistant

Leeds Full-Time No home office possible
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At a Glance

  • Tasks: Be the face of our business, delivering exceptional customer service and creating memorable experiences.
  • Company: Join CH&CO, a part of Compass Group UK&I, where people are at the heart of everything we do.
  • Benefits: Enjoy perks like a free gym, holiday purchase scheme, and high street discount vouchers.
  • Why this job: This role offers growth opportunities in a supportive team that celebrates individuality and rewards excellence.
  • Qualifications: Passion for service, great communication skills, and the ability to thrive under pressure are essential.
  • Other info: Flexible shifts and a commitment to diversity make this an exciting opportunity for all.

We\’re looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a part time basis, contracted to 15 hours per week. You\’ll join a team that takes real pride in what they do – pride in our food, pride in our brand but most of all pride in our people.

Working with us has its perks! People are at the heart of everything we do, so we\’ve developed a range of benefits and development opportunities:

  • Great operational training and development
  • Life assurance scheme
  • Personal Development and Training opportunities – We are passionate about our growing team
  • A great wellbeing strategy – including access to our Employee Assistance Programme
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Access to some great high street discount vouchers
  • Free meals
  • Free on-site gym

Here\’s an idea of what your shift patterns will be: Variable shifts

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

  • Greeting and looking after our guests so they go home delighted
  • Serving customers, ensuring they receive an easy and seamless personalised experience
  • Being knowledgeable about the menu and making recommendations to our guests
  • Representing Compass Group UK&I and maintaining a positive brand image
  • Complying with Food Handling & Hygiene standards
  • Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

  • Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
  • Take initiative and make decisions that are right for our customers
  • Be an excellent team player with great communication skills
  • Have a desire to succeed in your role
  • Possess the ability to work under pressure

Job Reference: com/1901/48291001/52785435/BU #Gather and Gather

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!

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Hospitality Assistant employer: Compass Group

At CH&CO, we pride ourselves on being an exceptional employer that values our people above all else. With a strong focus on personal development, a comprehensive wellbeing strategy, and a vibrant team culture, we offer our Hospitality Assistants not just a job, but a rewarding career path in a supportive environment. Enjoy benefits like operational training, social events, and access to a free on-site gym, all while working in a dynamic setting that celebrates individuality and teamwork.
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Contact Detail:

Compass Group Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Hospitality Assistant

✨Tip Number 1

Familiarise yourself with the company culture and values of CH&CO. Understanding their commitment to exceptional customer service and employee development will help you align your approach during interviews and conversations.

✨Tip Number 2

Showcase your passion for hospitality by engaging in local events or volunteering in similar roles. This hands-on experience can provide you with valuable insights and stories to share during your interactions with the team.

✨Tip Number 3

Network with current or former employees of CH&CO on platforms like LinkedIn. They can offer insider tips about the interview process and what the company values most in its staff.

✨Tip Number 4

Prepare to discuss how you handle pressure and work as part of a team. Think of specific examples from your past experiences that demonstrate your ability to thrive in fast-paced environments, as this is crucial for the Hospitality Assistant role.

We think you need these skills to ace Hospitality Assistant

Exceptional Customer Service
Strong Communication Skills
Teamwork
Attention to Detail
Food Handling & Hygiene Knowledge
Health & Safety Compliance
Ability to Work Under Pressure
Initiative and Decision-Making
Knowledge of Menu Items
Positive Attitude
Adaptability in a Fast-Paced Environment
Problem-Solving Skills
Time Management
Interpersonal Skills

Some tips for your application 🫑

Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hospitality Assistant position. Tailor your application to highlight how your experience aligns with these requirements.

Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've delivered outstanding service in previous roles.

Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities in past roles, focusing on teamwork and communication skills.

Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in the hospitality industry.

How to prepare for a job interview at Compass Group

✨Show Your Passion for Customer Service

Make sure to express your enthusiasm for delivering outstanding service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role is all about creating a delightful experience for guests.

✨Know the Menu Inside Out

Familiarise yourself with the menu and any special offerings before the interview. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to providing personalised recommendations to guests.

✨Emphasise Teamwork and Communication Skills

As a Hospitality Assistant, you'll be part of a team. Highlight your ability to work well with others and communicate effectively. Share examples of successful teamwork from previous roles to showcase your collaborative spirit.

✨Demonstrate Your Ability to Handle Pressure

Working in hospitality can be fast-paced and demanding. Be prepared to discuss how you manage stress and maintain composure under pressure. Providing examples of past experiences where you've thrived in busy environments will be beneficial.

Hospitality Assistant
Compass Group
Location: Leeds
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