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- Tasks: Lead shifts, supervise staff, and ensure top-notch customer service.
- Company: Join Costa, a major High Street brand with a focus on individuality.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Other info: Be part of a diverse team that values your unique talents.
- Why this job: Make an impact in a fast-paced environment while growing your career.
- Qualifications: Experience in retail or hospitality, with strong leadership skills.
The predicted salary is between 22000 - 26000 £ per year.
We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 35 hours per week. As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's an idea of what your shift patterns will be: Variable shifts.
Key Responsibilities:
- Lead shifts in the absence of management, including opening and closing.
- Maintain high standards of health & safety and food safety.
- Supervise, train and support Baristas / CSAs.
- Deliver excellent customer service and drive sales through upselling.
- Complete daily checks, paperwork and brand records.
- Support stock control, deliveries and ordering.
- Ensure full compliance with brand, audit and profit protection standards.
Who You Are:
- Experienced in retail or hospitality, ideally in a supervisory role.
- Customer focused, organised and confident leading a team.
- Flexible and able to work in a fast‑paced environment.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Costa - Supervisor - Costa in Hempstead employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa - Supervisor - Costa in Hempstead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Costa's social media and website. Understanding their values and what they celebrate can help you connect during your chat.
✨Tip Number 2
Practice your customer service skills! As a Cafe Supervisor, you'll need to lead by example. Think of scenarios where you can showcase your ability to handle tough situations with grace and keep customers happy.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully led a team or trained others in previous roles. This will demonstrate that you're the right fit for supervising shifts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Costa team and ready to bring your spark!
We think you need these skills to ace Costa - Supervisor - Costa in Hempstead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love working in a café environment and how you can bring that spark to Costa.
Tailor Your CV: Make sure your CV highlights your relevant experience in retail or hospitality. We’re looking for someone who’s confident leading a team, so don’t forget to mention any supervisory roles you've had!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us see why you’d be a great fit for the team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining the Costa family!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Costa’s values and what it means to be a Cafe Supervisor. Brush up on your knowledge of health and safety standards, customer service excellence, and how to lead a team effectively. This will show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a potential supervisor, it’s crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team or handled a challenging situation. Highlight how you motivated others and maintained high standards during busy shifts.
✨Customer Service is Key
Costa prides itself on excellent customer service, so be ready to discuss how you would enhance the customer experience. Think of specific strategies you’ve used in the past to drive sales through upselling or how you’ve resolved customer complaints effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might want to inquire about the training process for new supervisors or how the company supports career progression. It’s a great way to demonstrate your interest in growing with the company.