At a Glance
- Tasks: Lead catering and cleaning operations, ensuring top-notch service delivery.
- Company: Join Compass Group UK&I, a diverse and inclusive workplace.
- Benefits: Competitive salary up to £41,000, with opportunities for growth.
- Other info: Embrace a culture that values diversity and personal development.
- Why this job: Make a real impact by enhancing customer experiences and leading dynamic teams.
- Qualifications: Experience in soft services management and strong leadership skills.
The predicted salary is between 41000 - 41000 £ per year.
Location: Stowmarket
Salary: Up to £41,000 per annum, depending on experience
Are you an experienced soft services leader with a passion for delivering exceptional customer experience? We’re looking for a proactive and engaging General Services Manager to oversee the day-to-day delivery of catering that is 24/7 and cleaning operation over 7 days a week at our Stowmarket site. This is a hands-on leadership role with full responsibility for operational performance, client relationships, financial results, and team development across both service streams. You will play a pivotal role in shaping service quality, elevating standards, and creating a welcoming environment for colleagues and visitors.
About the role
As General Services Manager, you will be the primary point of contact for both the client and our onsite teams, ensuring that all services are delivered seamlessly, safely, and professionally. You will lead service enhancement initiatives, drive customer service excellence, and ensure operational delivery is consistently outstanding across all functions.
Key Responsibilities
- Overall leadership and accountability for catering and cleaning operations on site
- Act as the point of contact for the client, building strong, trusted relationships
- Ensure consistent delivery of high-quality food service and cleaning standards
- Full P&L responsibility, including budgeting, forecasting, and cost control
- Lead, motivate, and develop multi-disciplinary management and frontline teams
- Ensure compliance with all Health & Safety, Food Safety, and employment legislation
- Drive continuous improvement, innovation, and service development
- Manage staffing levels, recruitment, training, and succession planning
- Deliver agreed KPIs, SLAs, and contractual obligations
About You
- Proven experience as a General Services Manager with experience in Catering and Cleaning
- Strong commercial acumen with demonstrable P&L responsibility
- Confident client-facing leader with excellent communication skills
- Experience managing large, diverse teams in a fast-paced environment
- Passionate about food, service excellence, and people development
- Highly organised, resilient, and able to manage multiple priorities
- IOSH / NEBOSH, Food Safety qualifications (desirable but not essential)
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
General Services Manager - Stowmarket in Haughley employer: Compass Group
At 14forty, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. Located in Stowmarket, our team enjoys competitive salaries, comprehensive benefits, and the opportunity to lead and innovate in a supportive environment that values diversity and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land General Services Manager - Stowmarket in Haughley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and how they align with your own. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've successfully managed teams and improved service delivery in previous roles. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace General Services Manager - Stowmarket in Haughley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Services Manager role. Highlight your leadership experience in catering and cleaning, and don’t forget to mention any P&L responsibilities you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you’ve successfully led teams in the past. Be sure to connect your experiences directly to the job description.
Showcase Your Achievements:When detailing your work history, focus on specific achievements that demonstrate your ability to drive service excellence and operational performance. Numbers speak volumes, so include metrics where possible!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a General Services Manager. Familiarise yourself with the key responsibilities like P&L management and client relationship building. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or improved service delivery. Highlight how you motivated your team and enhanced customer satisfaction. This is crucial as the role requires strong leadership in a fast-paced environment.
✨Be Client-Focused
Since this role involves being the primary point of contact for clients, think about how you can demonstrate your client-facing skills. Prepare to discuss how you've built strong relationships in previous roles and how you handle client feedback or complaints effectively.
✨Emphasise Continuous Improvement
The job description mentions driving continuous improvement and innovation. Be ready to share specific initiatives you've implemented in the past that led to better service quality or operational efficiency. This shows that you're proactive and committed to excellence.
