guest services ambassador arabic speaker

We are recruiting an Arabic Speaking Guest Service Ambassador to be part of the Rapport team, based at our client\’s office in Nine Elms. You will be part of an exciting new Rapport team that supports our client: who provides luxury living to their residents in a stunning ultra-modern tower, where excellence and creativity are the norm every single day. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.   Type of contract: Full-time, Permanent Hours: 40 per week (8-hour shifts, on a shift rota basis Monday-Sunday between 7 AM and 10 PM) What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you’re passionate about! Main responsibilities Providing an exceptional welcome to the residents and guests of the building. Ensuring the smooth running of day-to-day operation  Creating positive and lasting relationships with all my residents and clients/guests  Supporting residents in delivery of packages and mail to apartments Improving customer engagement in all areas Acting on residents’ requests and anticipate their needs  Maintaining high standards so that customer’s expectations are consistently exceeded The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Have a positive, outgoing personality and be able to easily build rapport with key stakeholders Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow Display excellent personal presentation and interpersonal skills Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette Demonstrate the ability to work independently and manage own workload Ideally, have previous customer service experience in a five-star hotel, corporate, or luxury residential setting About us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at (url removed).   Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience