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- Tasks: Provide exceptional customer service and support patients' dining needs in a hospital environment.
- Company: Join the Medirest Family, part of Compass Group UK&I, dedicated to healthcare excellence.
- Benefits: Flexible shifts, training opportunities, and a chance to make a real difference in patient care.
- Other info: Diverse workplace culture that values individuality and promotes career growth.
- Why this job: Be a vital part of a team that enhances patient experiences every day.
- Qualifications: Passion for customer service and willingness to learn; no prior experience required.
The predicted salary is between 22000 - 25000 £ per year.
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services. As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Here's an idea of what your shift patterns will be: 4 on 4 off.
Key responsibilities:- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- Take pride in what you do and have a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Ward Hostess/Host in Godalming employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Hostess/Host in Godalming
✨Tip Number 1
Get to know the company! Research Medirest and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a warm and welcoming environment, think of examples from your past experiences where you've gone the extra mile for someone. This will help you shine during interviews.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at Medirest or in similar roles. They can give you insider tips on what the company looks for and how to stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Medirest family.
We think you need these skills to ace Ward Hostess/Host in Godalming
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you’ve gone the extra mile to help someone, especially in a healthcare setting. We love candidates who genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Ward Hostess/Host. Mention your awareness of food and hygiene standards, and how you can contribute to creating a warm environment for patients. We want to see how you fit into our Medirest Family!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect you to do with patients and staff in the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team at Medirest!
How to prepare for a job interview at Compass Group
✨Know Your Stuff About Patient Care
Before the interview, brush up on your knowledge of patient care and dietary needs. Familiarise yourself with common dietary restrictions and allergens, as well as the importance of nutrition in a healthcare setting. This will show that you’re genuinely interested in making a difference.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went the extra mile for someone or handled a difficult situation with grace. This is key for a role that revolves around patient interaction.
✨Be Ready to Talk Teamwork
Since this role involves working closely with ward staff, be prepared to discuss your teamwork skills. Share specific instances where you collaborated effectively with others, especially in high-pressure situations. Highlighting your flexibility and ability to adapt will also score you points.
✨Practice Empathy and Communication
In a hospital environment, you’ll encounter patients who may be unwell or distressed. Practice how you would communicate with them compassionately. During the interview, demonstrate your understanding of the emotional aspects of patient care and how you would ensure they feel comfortable and valued.