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- Tasks: Lead food and beverage operations at Leicester Tigers, ensuring world-class hospitality experiences.
- Company: Join Levy, a global leader in hospitality, at an iconic rugby club.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and more perks.
- Why this job: Make a real impact in a high-profile role at a legendary sports venue.
- Qualifications: Experience in large-scale hospitality and strong leadership skills required.
- Other info: Be part of a diverse team dedicated to creating unforgettable guest moments.
The predicted salary is between 51000 - 69000 £ per year.
Leicester Tigers, Leicester | Full-Time / Permanent £60000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
This is a high-profile leadership opportunity to lead Levy’s food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering a world-class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club’s reputation for excellence on and off the pitch.
This role requires a senior hospitality professional with proven experience in large-scale, high-volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance, and exceptional guest satisfaction at every touchpoint.
General Manager - The Role
- Strategy & Partnership
- Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy.
- Translate strategic objectives into clear operational and commercial plans with measurable outcomes.
- Identify market trends, guest insights, and competitor activity to drive innovation and differentiation.
- Support and deliver capital investment, refurbishment, and concept development across the stadium estate.
- Operational Excellence
- Take full ownership of all day-to-day food and beverage operations, including matchdays, non-matchday events, and conferences.
- Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality, and bespoke event catering.
- Drive continuous improvement in quality, consistency, service standards, and guest experience.
- Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets.
- Maintain full compliance with health & safety, food safety, and legal requirements.
- Manage supplier and contractor relationships to ensure value, quality, and cost efficiency.
- People & Culture
- Lead, inspire, and develop a large team of permanent and casual colleagues.
- Create a high-performance, guest-focused culture aligned with Levy and Leicester Tigers values.
- Oversee workforce planning, recruitment, training, and deployment to meet fluctuating event demands.
- Embed performance management, talent development, and succession planning frameworks.
- Champion engagement, wellbeing, recognition, and inclusion, ensuring full HR and legal compliance.
- Commercial & Financial Performance
- Hold full P&L accountability for all food and beverage operations at Leicester Tigers.
- Deliver robust budgeting, forecasting, and financial control in partnership with finance teams.
- Analyse trading performance, guest feedback, and financial data to identify growth opportunities.
- Work with Levy’s culinary, commercial, and marketing teams to drive product development and increase spend per head.
- Maintain strong cost controls while delivering exceptional quality and service.
What we’re looking for
- Proven background in stadiums, arenas, major sporting venues, or large live-event environments.
- Strong commercial and financial acumen with demonstrable P&L accountability.
- Experienced in leading large, diverse teams, including both permanent and casual workforces.
- Track record of delivering change, transformation, and continuous improvement initiatives.
- Confident stakeholder manager with experience working in partnership with high-profile clients.
- Excellent communication and influencing skills at all levels.
- Passionate about food, hospitality, and delivering memorable guest experiences.
- Highly organised, adaptable, and comfortable managing competing priorities in a fast-paced environment.
- Resilient, solutions-focused, and calm under pressure.
- Flexible to work evenings, weekends, and matchdays in line with the sporting calendar.
What you’ll get in return
- Competitive salary with bonus and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: 2 days additional leave after returning from maternity leave, Day off for your baby’s first birthday, Enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, Preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, Ongoing training and structured career pathways, Meals on duty included.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality.
General Manager in Glenfield employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Glenfield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Leicester Tigers or Levy. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Leicester Tigers and Levy tick. Tailor your answers to show how your experience aligns with their values and goals. This will help you stand out as a candidate who truly gets it!
✨Tip Number 3
Showcase your passion for hospitality and food service during interviews. Share specific examples of how you've improved guest experiences in past roles. This will demonstrate that you’re not just looking for any job, but that you genuinely care about making a difference in the hospitality world.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Levy and Leicester Tigers. Let’s get you that dream job!
We think you need these skills to ace General Manager in Glenfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the General Manager role. Highlight your leadership experience in hospitality and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for food and hospitality, and explain how your background makes you the perfect fit for leading Levy’s operations at Leicester Tigers. Be genuine and let your personality come through.
Showcase Your Commercial Acumen: Since this role involves P&L accountability, make sure to include examples of how you've successfully managed budgets and improved financial performance in previous roles. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Before the interview, dive deep into the Leicester Tigers and Levy's food and beverage operations. Understand their values, recent events, and any innovations they've introduced. This knowledge will help you connect your experience to their needs and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a large team. Prepare examples of how you've inspired and developed teams in the past. Think about specific challenges you've faced and how you turned them into opportunities for growth and improvement.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with P&L accountability and financial performance. Bring examples of how you've driven profitability in previous roles, and be prepared to analyse hypothetical scenarios related to budgeting and forecasting during the interview.
✨Engage with Passion
Your passion for food, hospitality, and guest experiences should shine through. Share stories that highlight your enthusiasm and commitment to delivering exceptional service. This will resonate well with the interviewers and align with their mission of creating unforgettable guest moments.
