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For Companies At a Glance
- Tasks: Lead shifts, serve customers, and prepare delicious Costa coffee in a fast-paced environment.
- Company: Join the exciting new Costa Coffee at Glasgow Airport with Compass Group.
- Benefits: Enjoy competitive pay, career growth, healthcare perks, and exclusive discounts.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Be part of a brand-new team and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and experience in fast-paced retail or hospitality.
The predicted salary is between 24800 - 31200 £ per year.
Salary: £14.85 per hour
Shift hours: Full Time
About the Role
We’re opening a brand-new Costa Coffee at Glasgow Airport, and this is an exciting opportunity to be part of something new from day one. This is a fast-paced, customer-focused environment where speed, service and quality are everything. As an Assistant Manager, you’ll be the Store Manager’s right-hand person, running your own shifts and leading from the front. This is a hands-on role — you’ll be making coffee, preparing food, supporting the team, and ensuring every customer has a great experience before heading to the gate.
Key Responsibilities
- Running shifts independently and confidently
- Supporting the Store Manager with day-to-day operations
- Delivering excellent customer service in a high-volume, fast-paced setting
- Hands-on preparation of hand-crafted Costa coffee and food
- Leading, motivating and supporting the team on shift
- Maintaining speed, accuracy and quality during peak travel times
- Helping build repeat custom in a location that isn’t immediately obvious
The Environment
Take-away only unit. Modern store with: 2 self-order kiosks, 1 till, 3 coffee machines. Customers are typically on their way to flights, so efficiency and friendliness are key.
What We’re Looking For
- Strong customer service and people skills
- Experience in a fast-paced retail or hospitality environment
- Confidence, ambition and a hands-on attitude
- Awareness and adaptability — this is a new opening, and we’re learning as we go
- Someone who enjoys responsibility and leading a shift
Compliance & Checks
This role is airside, so the successful candidate must be able to pass: DBS check, Fire safety check, Airside pass & airside awareness course.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Assistant Manager - Full Time - Glasgow employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Full Time - Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their new Costa Coffee family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your leadership skills! As an Assistant Manager, you'll be leading shifts, so think about times when you've motivated a team or handled a tough situation. Highlighting these experiences will make you stand out as a candidate who can take charge.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Glasgow Airport and ready to dive into this exciting new venture.
We think you need these skills to ace Assistant Manager - Full Time - Glasgow
Some tips for your application 🫡
Show Your Passion for Coffee: When you're writing your application, let us know why you love coffee and customer service. Share any experiences you've had in similar roles, as this will show us you're the right fit for our fast-paced environment.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your hands-on attitude or your ability to lead a team, make sure we see what makes you unique.
Tailor Your Application: Make sure to tailor your application to the Assistant Manager role. Highlight your experience in fast-paced settings and how you’ve successfully managed shifts or teams before. This will help us see how you can contribute from day one.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s quick and easy, and ensures your application goes straight to us. We can’t wait to hear from you!
How to prepare for a job interview at Compass Group
✨Know Your Coffee
Brush up on your coffee knowledge! Since you'll be making hand-crafted Costa coffee, understanding the different types of coffee and how to prepare them will impress your interviewers. Show them you’re passionate about quality and customer service.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead from the front. Prepare examples of how you've motivated a team or handled a busy shift in the past. This will show that you can confidently run shifts and support the Store Manager effectively.
✨Emphasise Customer Service
In a fast-paced environment like Glasgow Airport, excellent customer service is key. Be ready to discuss how you've provided outstanding service in previous roles, especially during peak times. Highlight any specific instances where you turned a negative experience into a positive one.
✨Adaptability is Key
Since this is a new opening, adaptability is crucial. Share experiences where you've had to adjust quickly to changes or challenges in a work setting. This will demonstrate your ability to thrive in a dynamic environment and contribute to building a successful new store.