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- Tasks: Lead retail, cleaning, and hospitality services while ensuring high standards.
- Company: Join 14forty, a dynamic company focused on customer experience.
- Benefits: Competitive salary, hands-on experience, and career growth opportunities.
- Other info: Engaging role with a mix of strategic oversight and practical involvement.
- Why this job: Make a real impact in a busy workplace and enhance customer satisfaction.
- Qualifications: Experience in soft services leadership and a passion for customer service.
The predicted salary is between 37300 - 37300 £ per year.
Location: Banbury
Salary: £37,300 per annum, depending on experience
Working Pattern: 40 hours per week in line with the business needs, Monday to Friday
Services: Retail, Cleaning & Hospitality
Are you an experienced soft services leader who thrives in a hands-on, customer-focused environment? We’re looking for an engaging and operationally strong General Services Manager to lead retail, cleaning, and hospitality services on a busy workplace site. This role offers a varied mix of leadership, service delivery, and light food preparation responsibility. While this is not a chef role, the successful candidate will be comfortable preparing pre-packed hospitality items, assembling cold food, reheating delivered food, and supporting a small amount of basic cooking for hospitality menus. You will be accountable for service quality, client engagement, financial performance, and people leadership across all service streams, helping to create a professional, welcoming experience for all site users.
About the Role
As General Services Manager, you will take full ownership of the day-to-day operation across retail, cleaning, and hospitality. Acting as the key point of contact for the client and onsite teams, you’ll ensure services are delivered safely, efficiently, and to a consistently high standard. This is a visible, hands-on role that blends strategic oversight with practical involvement particularly within hospitality preparation during key service periods.
Key Responsibilities
- Overall accountability for retail, cleaning, and hospitality services on site
- Lead and maintain a high standard of hospitality delivery
General Services Manager - Banbury employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Services Manager - Banbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in retail, cleaning, and hospitality. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your pitch! Be ready to talk about your leadership style and how you've successfully managed teams in the past. Highlight specific examples that showcase your operational strengths and customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at 14forty.
We think you need these skills to ace General Services Manager - Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the General Services Manager role. Highlight your leadership in retail, cleaning, and hospitality services to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your hands-on experience can contribute to our team at 14forty.
Showcase Your Customer Focus: Since this role is all about creating a welcoming experience, share examples of how you've engaged with clients and improved service quality in your previous roles. We love to see that customer-centric mindset!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Compass Group
✨Know Your Services
Make sure you understand the ins and outs of retail, cleaning, and hospitality services. Research 14forty’s approach to these areas and be ready to discuss how your experience aligns with their expectations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in a hands-on environment. Think about specific challenges you've faced and how you overcame them to ensure service quality.
✨Demonstrate Customer Focus
Be ready to talk about how you prioritise customer satisfaction in your previous roles. Share stories that illustrate your ability to engage clients and create a welcoming atmosphere, as this is crucial for the General Services Manager position.
✨Prepare for Practical Scenarios
Since the role involves some food preparation, brush up on basic cooking techniques and be prepared to discuss your experience with hospitality services. You might even want to think about how you would handle specific situations during peak service times.