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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer experiences and drive financial performance.
- Company: Join Compass Group, a leader in the industry with a focus on growth and development.
- Benefits: Enjoy free meals, exclusive travel discounts, wellness classes, and a contributory pension scheme.
- Why this job: Shape the future of a dynamic site while enjoying a great work-life balance.
- Qualifications: Proven leadership experience and strong financial acumen required.
- Other info: Embrace a culture of diversity and continuous improvement in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We recognise and reward great leadership. Alongside a competitive salary, you will benefit from a comprehensive package that includes:
- Monday to Friday working - days only (no evenings or weekends)
- Free meals on duty
- Contributory pension scheme
- Career development through Career Pathways and MyLearning
- Quick access for you and your immediate family to a Digital GP and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and more
- Supermarket savings at Tesco, Sainsbury's, Morrisons and others
- Up to 44% off cinema tickets
- Cashback rewards on everyday spending
- Free wellness, mindfulness and fitness classes
- Discounts and offers you can share with friends and family
The Role
As General Manager, you will have full responsibility for the successful delivery of this single-site operation. You will lead, inspire and develop your management and operational teams, ensuring outstanding customer experience, strong commercial performance and full compliance with all contractual, company and statutory requirements. You will be accountable for financial performance, client relationships and operational excellence, ensuring everything you do aligns with the Compass vision, values and business strategy.
Key Responsibilities
- Leadership & People Development
- Lead and develop a high-performing on-site management and operational team
- Recruit, retain and grow great people, building strong succession and development plans
- Create a positive, inclusive and high-engagement culture
- Manage performance effectively, including appraisals, labour planning and employee relations
- Ensure labour structures and resources are fit for purpose and commercially effective
- Health, Safety & Compliance
- Champion a strong Health & Safety culture across the site
- Ensure a safe environment for customers, colleagues and visitors
- Maintain full compliance with legal, company and client standards at all times
- Commercial & Financial Performance
- Take full ownership of the site P&L, delivering agreed financial targets
- Manage budgets, forecasts and cost controls effectively
- Identify and implement opportunities to improve sales, margin and efficiency
- Support Compass Foodbuy initiatives, ensuring supplier compliance and value
- Client & Stakeholder Management
- Act as the senior point of contact for the client and key stakeholders
- Build trusted, long-term relationships based on service excellence and transparency
- Review and act on client feedback and satisfaction surveys
- Ensure contractual compliance while consistently exceeding expectations
- Customer Experience & Service Excellence
- Ensure food and service offers are fit for purpose, fully costed and delivered to specification
- Drive consistency, quality and innovation across food and service standards
- Capture and act on customer feedback to support continuous improvement and growth
- Strategy & Continuous Improvement
- Deliver site-level strategy aligned to wider Compass objectives
- Embed central brand, service and operational initiatives
- Drive a culture of continuous improvement across the contract
Who You Are
- Proven experience as a General Manager or senior site leader
- Commercially astute with strong financial and operational capability
- Confident managing budgets, forecasts and performance targets
- A visible, engaging leader who develops people and drives results
- Organised, adaptable and comfortable working in a fast-paced environment
About Us
As part of Compass you will help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
General Manager - South Kensington employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - South Kensington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! As a General Manager, you’ll need to showcase your experience in leading teams and driving results. Prepare specific examples that highlight your achievements and how you’ve overcome challenges in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace General Manager - South Kensington
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your ability to lead effectively.
Be Commercially Savvy: Since this role is all about financial performance, don’t shy away from discussing your experience with budgets and forecasts. We love candidates who can demonstrate their commercial acumen and how they've improved efficiency or sales in previous roles.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use the same language and key phrases we’ve included, as this shows you understand what we’re looking for and how you fit into our vision.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Compass Group
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L statements, budgets, and forecasts. Be ready to discuss how you've managed these in previous roles and any strategies you've implemented to improve financial performance.
✨Showcase Your Leadership Style
Leadership is crucial for this role, so think about your management style and how you inspire teams. Prepare examples of how you've developed high-performing teams and created a positive culture. Highlight any specific initiatives you've led that resulted in improved employee engagement or performance.
✨Understand the Client's Needs
Research the company and its clients thoroughly. Be prepared to discuss how you would build and maintain strong relationships with stakeholders. Think about how you can exceed client expectations and ensure service excellence, as this will be a key part of your role.
✨Emphasise Continuous Improvement
This position requires a focus on strategy and continuous improvement. Prepare to share examples of how you've driven operational excellence and implemented innovative solutions in past roles. Discuss how you capture and act on feedback to enhance customer experience and service delivery.
