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- Tasks: Lead a dynamic team, manage contracts, and ensure top-notch food service.
- Company: Join a passionate company that believes in the power of food to inspire and unite people.
- Benefits: Enjoy perks like discounts on travel, groceries, cinema tickets, and wellness classes.
- Why this job: Be part of a vibrant culture focused on growth, creativity, and exceptional customer experiences.
- Qualifications: Experience in hospitality or contract catering with strong management and communication skills required.
- Other info: This role offers opportunities for career development and a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
General Manager – Leicester Tigers, Leicester | Full-Time / Permanent£60000 + excellent benefits including healthcare, wellbeing support, 23 days\’ annual leave plus bank holidays, life assurance, meals on duty, and more.We\’re looking for…This is a high-profile leadership opportunity to lead Levy’s food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering a world-class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club’s reputation for excellence on and off the pitch. This role requires a senior hospitality professional with proven experience in large-scale, high-volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance, and exceptional guest satisfaction at every touchpoint. We are LevyLevy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.Trusted by some of the world\’s most iconic stadiums, entertainment venues, and major events ? from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London, we bring experiences to life with passion and precision.Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.General Manager – The RoleUse bullet points to outline the core responsibilities. Focus on impact and active verbs such as:Strategy & Partnership Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy.Translate strategicobjectivesinto clear operational and commercial plans with measurable outcomes.Identifymarket trends, guest insights, and competitor activity to drive innovation and differentiation.Support and deliver capital investment, refurbishment, and concept development across the stadium estate.Operational Excellence Take full ownership of all day-to-day food and beverage operations, including matchdays, non-matchday events, and conferences.Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality, and bespoke event catering.Drive continuous improvement in quality, consistency, service standards, and guest experience.Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets.Maintain full compliance with health & safety, food safety, and legal requirements.Manage supplier and contractor relationships to ensure value, quality, and cost efficiency.People & Culture Lead, inspire, and develop a large team of permanent and casual colleagues.Create a high-performance, guest-focused culture aligned with Levy and Leicester Tigers values.Oversee workforce planning, recruitment, training, and deployment to meet fluctuating event demands.Embed performance management, talent development, and succession planning frameworks.Champion engagement, wellbeing, recognition, and inclusion, ensuring full HR and legal compliance.Commercial & Financial Performance Hold full P&L accountability for all food and beverage operations at Leicester Tigers.Deliver robust budgeting, forecasting, and financial control in partnership with finance teams.Analyse trading performance, guest feedback, and financial data to identify growth opportunities.Work with Levy’s culinary, commercial, and marketing teams to drive product development and increase spend per head.Maintain strong cost controls while delivering exceptional quality and service.What we\’re looking forProven background in stadiums, arenas, major sporting venues, or large live-event environments.Strong commercial and financial acumen with demonstrable P&L accountability.Experienced in leading large, diverse teams, including both permanent and casual workforces.Track recordof delivering change, transformation, and continuous improvement initiatives.Confident stakeholder manager with experience working in partnership with high-profile clients.Excellent communication and influencing skills at all levels.Passionate about food, hospitality, and delivering memorable guest experiences.Highly organised, adaptable, and comfortable managing competing priorities in a fast-paced environment.Resilient, solutions-focused, and calm under pressure.Flexible to work evenings, weekends, and matchdays in line with the sporting calendar.What you\’ll get in returnCompetitive salary with bonus and full company benefits23 days\’ annual leave plus bank holidays, your birthday off, and a holiday purchase schemeHealthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)Mental health support: 24/7 Employee Assistance ProgrammeFamily benefits:2 days additional leave after returning from maternity leaveDay off for your baby\’s first birthdayEnhanced family leavePerks & discounts:Shopping, entertainment, and travel discounts20% off Nuffield Health and 10% off PureGym membershipsFinancial wellbeing:Pension schemeLife AssurancePreferred rates on salary finance productsDevelopment opportunities:Professional subscriptionsOngoing training and structured career pathwaysMeals on duty includedWhy Join Us?Levy UK & Ireland is part of Compass Group, the world\’s largest catering company, and a vibrant leader in hospitality.We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.Together, we create unforgettable experiences and shape the future of hospitality.As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.Job Reference: com/0501/98138001/52783121/SU #Levy UKCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
General Manager employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the latest trends in contract catering and hospitality. Understanding what’s currently popular can help you speak confidently about how you would drive innovation and growth in our business.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing high-performing teams. Building relationships can provide insights into effective management strategies that you can discuss during your interview.
✨Tip Number 3
Prepare to showcase your analytical skills by thinking of examples where you've used data to improve service or sales. Being able to demonstrate your commercial acumen will set you apart from other candidates.
✨Tip Number 4
Research our company culture and values thoroughly. Be ready to discuss how your personal values align with ours, particularly around food, customer service, and team development, as this will show your genuine interest in the role.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract catering, hospitality, or retail. Emphasise your leadership skills and any achievements that demonstrate your ability to manage high-performing teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you've driven growth in previous roles and how you can bring innovative ideas to the company.
Highlight Relevant Skills: In your application, focus on key skills such as stakeholder management, financial acumen, and problem-solving abilities. Use concrete examples to illustrate how you've successfully applied these skills in past positions.
Showcase Your Understanding of the Role: Demonstrate your understanding of the responsibilities outlined in the job description. Discuss how your background aligns with the company's goals and how you can contribute to creating an outstanding workplace.
How to prepare for a job interview at Compass Group
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a high-performing team. Be prepared to discuss your previous experiences in managing teams, how you inspire and motivate others, and any specific examples of successful leadership you've demonstrated.
✨Demonstrate Your Financial Acumen
This role requires strong financial management skills. Brush up on your understanding of budgets, cost targets, and financial reporting. Be ready to share examples of how you've successfully managed finances in past roles.
✨Highlight Your Customer Service Passion
The company values exceptional customer service. Prepare to talk about your passion for food and drink, and how you've previously enhanced customer experiences. Share specific instances where your actions led to improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complex situations. Think of scenarios related to client relationship management or operational challenges, and be ready to explain your thought process and solutions.
