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- Tasks: Deliver exceptional customer service and support catering operations at the Design Museum.
- Company: Join a leading contemporary design museum with a vibrant team culture.
- Benefits: Enjoy free meals, a pension scheme, and career growth opportunities.
- Why this job: Be part of an iconic venue and make a real impact on visitor experiences.
- Qualifications: Passion for service, teamwork, and ideally some barista or cocktail experience.
- Other info: Flexible hours with opportunities to work evenings and weekends.
Overview
Front of House Staff – the Design Museum
- £13.85 per hour
- Zero-hour contract, with the potential of working up to 40 hours per week
- 7 day a week operation, weekend and evening work is required
We\\\’re on the lookout for enthusiastic Front of House Staff to join our fantastic, busy catering team at the Design Museum on a flexible, casual basis. As a member of the front of house team, you will be part of a hard-working, friendly group who all have the same goal – to deliver exceptional customer service to our visitors. Known as one of the world\\\’s leading museums devoted to contemporary design in every form, the Design Museum is a breathtaking, modern venue that hosts a variety of exhibitions as well as boasting a great conference & events portfolio.
Successful Front of House Staff are responsible for a variety of tasks, including basic food production & preparation, customer service, and supporting the overall catering operations while ensuring compliance with all Health and Food Safety regulations. Supporting the delivery of the excellent front of house operation standards onsite is expected whereby you will be welcoming guests, serving food & drinks, operating the till system, serving coffees and cocktails and supporting with evening events are also expected.
In return, you\\\’ll have the opportunity to grow with a company that invests in its people, celebrates individuality, and rewards employees who go the extra mile.
Apply today to join our team!
Shifts
Shifts will vary between Monday to Sunday. Due to the nature of the business, successful candidates should be flexible and able to work evenings and weekends. This is a casual zero-hours role, so hours will vary depending on the needs of the business, on a weekly basis.
Who you are
Our ideal Front of House Staff will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Have a safety-first mindset
- Ideally will have experience working as a Barista and with cocktails due to the type of events hosted at the venue.
About us
We ensure you\\\’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK\\\’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Front of House Staff - the Design Museum employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Staff - the Design Museum
✨Tip Number 1
Get to know the Design Museum! Familiarise yourself with their exhibitions and events. This way, when you chat with the hiring team, you can show off your enthusiasm and knowledge about the place.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or serve customers with a smile. Being prepared will help you shine during any interviews or assessments.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Be flexible and ready to adapt! Since this role requires evening and weekend work, highlight your availability and willingness to jump in whenever needed. It shows you're committed and ready to be part of the team!
We think you need these skills to ace Front of House Staff - the Design Museum
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring a smile to our visitors' faces.
Tailor Your Application: Make sure to customise your application to highlight relevant experience, especially if you've worked in hospitality or have barista skills. We love seeing how your background fits with what we do at the Design Museum!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for team players who can communicate well!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Compass Group
✨Know the Venue Inside Out
Before your interview, take some time to research the Design Museum. Familiarise yourself with its exhibitions, events, and overall mission. This will not only show your enthusiasm but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
As Front of House Staff, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion for delivering outstanding service, which is exactly what they’re looking for.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks during busy periods. Think through these scenarios beforehand and have clear, concise responses ready to showcase your problem-solving skills.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the role. Plus, it shows that you understand the importance of presentation in a front-of-house position.
