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- Tasks: Be the friendly face that ensures guests have an unforgettable experience every day.
- Company: Join Rapport, a multi-award-winning company known for exceptional guest services worldwide.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme for your future.
- Why this job: This role offers personal growth, a vibrant team culture, and the chance to make a real impact.
- Qualifications: Strong customer service skills, adaptability, and a passion for delivering high standards are essential.
- Other info: Part-time, permanent position with flexible hours and a commitment to inclusion and wellbeing.
We are recruiting a Floor Host to join the Rapport team at our client\’s offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and creating memorable experiences. Type of contract: Part-time, Permanent Hours: 32 per week (Monday-Thursday; 8 AM – 5 PM, with flexibility as per business needs) What will you get? Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career! Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give back to community: Take one paid day off annually to support a cause you’re passionate about! Main responsibilities Specialising in the overall client experience across all aspects of the ground floor Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards Applying a flexible approach and offering business support as required Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment The ideal candidate will Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together Be computer literate (e.g. Microsoft Office package, booking systems, phone systems) Have a strong customer service background with a focus on enhancing the customer experience Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded Have strong communication skills Be able to build a strong rapport with colleagues and clients alike Always strive to improve with innovation and creativity Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality Be passionate about delivering high standard service and going the extra mile Take responsibility for their contribution to the team About us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at (url removed).  Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience
Floor Host employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Host
✨Tip Number 1
Familiarise yourself with Rapport's values and culture. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how you embody those values, especially in creating rapport and delivering exceptional service.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for clients in the past. This will help you illustrate your ability to create memorable experiences, which is crucial for the Floor Host role.
✨Tip Number 3
Practice your communication skills before the interview. Since strong interpersonal skills are essential for this position, consider role-playing scenarios where you need to engage with guests or resolve issues effectively.
✨Tip Number 4
Be prepared to discuss how you can contribute to improving efficiencies within the team. Think of innovative ideas or past experiences where you identified areas for improvement and how you implemented changes successfully.
We think you need these skills to ace Floor Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Floor Host position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the company and the position that excite you, and explain how you can contribute to creating memorable experiences for guests.
Highlight Relevant Experience: In your CV, emphasise your customer service background and any experience that showcases your ability to build rapport with clients. Use specific examples to demonstrate your adaptability, communication skills, and commitment to high standards of service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role focused on delivering outstanding service.
How to prepare for a job interview at Compass Group
✨Show Your Rapport Skills
As a Floor Host, your ability to create immediate rapport with guests is crucial. During the interview, demonstrate your interpersonal skills by engaging warmly with the interviewer and showcasing examples of how you've successfully built relationships in previous roles.
✨Highlight Customer Service Experience
Make sure to discuss your background in customer service. Share specific instances where you went above and beyond to enhance a customer's experience, as this aligns perfectly with the role's focus on delivering outstanding service.
✨Be Adaptable and Flexible
The job requires a flexible approach, so be prepared to discuss how you've adapted to changing situations in past roles. Provide examples that illustrate your ability to think on your feet and adjust to new challenges.
✨Emphasise Teamwork and Collaboration
Since you'll be part of a professional team, it's important to convey your ability to work well with others. Share experiences where you collaborated effectively with colleagues to achieve a common goal, highlighting your commitment to being 'Stronger Together'.