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- Tasks: Lead and maximise food and beverage revenue at the NEC, ICC & Vox.
- Company: Join Levy, part of Compass Group, delivering legendary experiences in food and hospitality.
- Benefits: Enjoy a vibrant work culture with a focus on sustainability and diversity.
- Why this job: Be part of an exciting partnership that elevates guest experiences at major venues.
- Qualifications: Experience in driving revenue growth and enhancing guest experiences in fast-paced environments.
- Other info: Opportunity to innovate and revolutionise catering services in large-scale venues.
The predicted salary is between 36000 - 60000 £ per year.
Overview:
Levy is the vibrant and exciting sector of Compass Group, the world\’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
We are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Aston Villa, Tottenham Hotspur, Aston Villa Football Club, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are strategic venue partners, putting our clients and guests at the centre of what we do and are passionate about. At the core of our culinary beliefs is that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Whilst food and drink is our heartbeat, our partnership services go much further, we have expertise in data insights, technology solutions, interior design, project delivery, merchandise, conference and events, hospitality and luxury travel sales and sponsorship execution.
With our range of expertise, we have the scope and ability to be the ideal partner for any large-scale venue, whether that be in the sports, entertainment or events sector.
Focused on doing the right thing\’ for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We have a commitment to significant decarbonization by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
Role Purpose:
Levy have entered into a new long-term partnership to elevate the food and beverage proposition across the NEC. This collaboration will bring enhanced quality, choice, and innovation to the guest experience at the NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and several regional partner venues.
As part of our exciting new partnership with NEC, we are seeking a dynamic F&B Manager to lead and maximise food and beverage revenue within the ICC & Vox. This role will be responsible for developing and executing the F&B strategy, driving sales growth, optimising operational efficiency, and inspiring the team to consistently deliver an exceptional guest experience.
Key Responsibilities:
- Manages, sells and delivers catering service for events to the required departmental standard, focusing on Maximising profit and sales opportunities through up selling
- Responds effectively to customer queries/complaints by phone and in person whilst assessing client needs in conjunction with the nature of the event
- Communicate effectively the client\’s needs within the catering operational team
- Work in partnership with venue management and staff to build effective relationships in order to deliver a cohesive customer journey and delivery of the final event service
- Pays particular attention to the operational standards of the catering department, regularly reviewing processes and Systems via the general manager
- Facilitates regular cascade meetings, communication of operational changes and opportunities to our business, ensuring all staff are informed
- Monitors and develops the F&B Shift Managers, and F&B Shift Leaders to ensure that a consistent and considered level of service is provided in conjunction with overall catering objectives and initiatives
- Responsible for controlling and monitoring stock for all events
- Responsible to ensure stock takes are completed and processed through the nominated company systems ensuring any discrepancies are fully investigated, resolved and reported in line with company processes and communicating to the General Manager
- Responsible for monitoring equipment levels, ensuring resources are sufficient for event delivery
- Creative flair, continually looking for ways to revolutionise the industry by looking for innovative, fresh ways to take catering service to the next level
- Responsible for cost control, in particular labour cost, ensuring this is controlled through regular planning, review & communication with the R&D manager, Exec Chef, and the General Manager
Person Specification:
- Proven experience developing and executing commercial strategies that drive measurable revenue growth
- Demonstrated success in enhancing guest experience and elevating the overall guest experience in a fast-paced restaurant or event environment.
- Strong ability to manage multiple priorities and adapt quickly to operational changes typical in large-scale venues
- Exceptional attention to detail, ensuring operational excellence and consistent service delivery
- Computer literate
- Excellent communication skills
- Strong line management skills
- Financial and cost awareness
- Experience in high standard banqueting, within a management role
- Currently holds or are willing to obtain a Personal Alcohol Licence
- Strong monitoring, coordination and supervisory skills to manage activities of operational staff in an assigned work area in similar or related disciplines
- Ability to maintain orderly work processes by co-ordinating workflow and work quality
- Takes accountability for work group/team results
This role profile is a guide to the work you will initially be required to undertake, it may be changed from time to time to incorporate changing circumstances and business priorities. It does not form part of your contract of employment.
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F&B Manager- NEC employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Manager- NEC
✨Tip Number 1
Familiarise yourself with the venues and events that Levy partners with, such as Wimbledon and Twickenham. Understanding their unique offerings and guest experiences will help you demonstrate your knowledge and passion during interviews.
✨Tip Number 2
Network with professionals in the food and beverage industry, especially those who have experience in large-scale venues. Attend industry events or join relevant online forums to connect with potential colleagues and learn about best practices.
✨Tip Number 3
Showcase your creativity by preparing ideas for innovative catering solutions that could enhance guest experiences at the NEC. Being able to present fresh concepts can set you apart from other candidates.
✨Tip Number 4
Research current trends in sustainability within the food and beverage sector. Since Levy is committed to sustainability, being knowledgeable about eco-friendly practices can demonstrate your alignment with their values.
We think you need these skills to ace F&B Manager- NEC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the F&B Manager position. Understand the key responsibilities and person specifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in developing commercial strategies and enhancing guest experiences. Use specific examples from previous roles that demonstrate your ability to drive revenue growth and manage multiple priorities.
Showcase Your Skills: Make sure to highlight your exceptional attention to detail, communication skills, and financial awareness. These are crucial for the role, so provide concrete examples of how you've applied these skills in past positions.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also expresses your passion for food and beverage management. Mention your commitment to sustainability and how it aligns with Levy's values, as this will resonate well with the company.
How to prepare for a job interview at Compass Group
✨Showcase Your Experience
Be prepared to discuss your previous roles in detail, especially those that involved developing and executing commercial strategies. Highlight specific examples where you successfully drove revenue growth or enhanced guest experiences.
✨Demonstrate Your Leadership Skills
As an F&B Manager, you'll need to inspire your team. Share instances where you've effectively managed staff, resolved conflicts, or improved team performance. This will show your potential employer that you can lead a diverse team in a fast-paced environment.
✨Understand the Venue's Needs
Research the NEC and its events before the interview. Familiarise yourself with their current food and beverage offerings and think about how you could enhance them. This shows initiative and a genuine interest in the role.
✨Emphasise Your Attention to Detail
In the catering industry, operational excellence is crucial. Be ready to discuss how you ensure high standards in service delivery and how you handle stock control and cost management. This will demonstrate your capability to maintain quality in a busy environment.
