EMEA Account Director

Position Overview:

The EMEA Regional Account Director will be the primary partner for the client in terms of strategy, program development, financial management, and operational excellence across multiple regions. This position requires strong leadership in managing diverse operations, from culinary and hospitality services to events and vending, while fostering a culture of excellence.

Key Responsibilities:

1. Stakeholder Management: Serve as a key partner, collaborating with various teams and clients to align on business strategy and operational goals.
2. Experience Management: Design and oversee the overall food and service experience, ensuring excellence across all sectors.
3. Excellence Culture: Promote a culture of excellence in every aspect of the business, from service quality to operational standards.
4. Program Oversight: Drive and manage all initiatives related to the partner, sector, and Restaurant Associates, ensuring seamless execution.
5. Team Leadership: Manage and mentor senior management, ensuring they meet business goals and drive performance across all levels.
6. Financial Management: Oversee and monitor all financial responsibilities, ensuring teams stay within budget while meeting operational standards.
7. Employee Development: Support the development, maturation, and training of senior management and teams.
8. Compliance: Ensure compliance with all sector and Compass employee guidelines.
9. Food & Workplace Safety: Maintain a culture of food safety, workplace safety, and integrity in all operations.
10. Timely Reporting: Ensure all reports are completed and submitted on time, meeting both internal and client deadlines.
11. Team Development: Build and develop high-performing teams with a focus on long-term success and high engagement.

Minimum Qualifications:

1. Management Experience: A minimum of 5-7 years of management experience, ideally at a regional level, overseeing senior managers.
2. Experience: Multi-unit restaurant or hotel experience is desirable, ideally within the food and hospitality industry.
3. Problem-Solving Skills: Ability to tackle complex business issues and develop creative, timely solutions.
4. Communication Skills: Strong interpersonal skills, with the ability to communicate and interact effectively at all levels within the organization.
5. Passion for Food & Hospitality: A deep passion for fresh, seasonal food, hospitality excellence, and customer satisfaction.
6. Financial Acumen: Demonstrated ability to manage budgets, enhance profitability, and ensure financial sustainability.
7. Leadership & Development: Proven track record in leadership, coaching, and developing teams toward high performance.
8. Industry Connections: Strong industry network for recruitment and professional development.
9. Presentation Skills: Ability to present and engage effectively in a group setting, including senior executives, managers, and team members.
10. Resilience: Ability to maintain a positive attitude under pressure and drive team success in a fast-paced environment.
11. Confidentiality: Capable of handling sensitive information with integrity and discretion.

Personal Attributes:

1. Strong business acumen, with a focus on financial management, creativity, and sustainability.
2. Proven ability to innovate and improve processes while managing complex operations.
3. Demonstrated coaching and mentoring abilities with a focus on team development and high performance.
4. Flexible and adaptable to changing business conditions and environments.

Benefits:

• 27 Days holiday plus bank holidays
• Bespoke training and development opportunities
• Enhanced matched Pension, Life insurance and Private medical
• Discounts available via Perks at Work
• Access to employee assistance program
• Free meals whilst at work
• Career development opportunities

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