At a Glance
- Tasks: Lead catering and cleaning operations, ensuring top-notch service delivery.
- Company: Join Compass Group UK&I, a diverse and inclusive workplace.
- Benefits: Competitive salary up to £41,000, with opportunities for growth.
- Other info: Dynamic role with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by enhancing customer experience and team development.
- Qualifications: Experience in soft services management and strong leadership skills.
The predicted salary is between 41000 - 41000 £ per year.
Location: Stowmarket
Salary: Up to £41,000 per annum, depending on experience
Are you an experienced soft services leader with a passion for delivering exceptional customer experience? We’re looking for a proactive and engaging General Services Manager to oversee the day-to-day delivery of catering that is 24/7 and cleaning operation over 7 days a week at our Stowmarket site. This is a hands-on leadership role with full responsibility for operational performance, client relationships, financial results, and team development across both service streams. You will play a pivotal role in shaping service quality, elevating standards, and creating a welcoming environment for colleagues and visitors.
About the role
As General Services Manager, you will be the primary point of contact for both the client and our onsite teams, ensuring that all services are delivered seamlessly, safely, and professionally. You will lead service enhancement initiatives, drive customer service excellence, and ensure operational delivery is consistently outstanding across all functions.
Key Responsibilities
- Overall leadership and accountability for catering and cleaning operations on site
- Act as the point of contact for the client, building strong, trusted relationships
- Ensure consistent delivery of high-quality food service and cleaning standards
- Full P&L responsibility, including budgeting, forecasting, and cost control
- Lead, motivate, and develop multi-disciplinary management and frontline teams
- Ensure compliance with all Health & Safety, Food Safety, and employment legislation
- Drive continuous improvement, innovation, and service development
- Manage staffing levels, recruitment, training, and succession planning
- Deliver agreed KPIs, SLAs, and contractual obligations
About You
- Proven experience as a General Services Manager with experience in Catering and Cleaning
- Strong commercial acumen with demonstrable P&L responsibility
- Confident client-facing leader with excellent communication skills
- Experience managing large, diverse teams in a fast-paced environment
- Passionate about food, service excellence, and people development
- Highly organised, resilient, and able to manage multiple priorities
- IOSH / NEBOSH, Food Safety qualifications (desirable but not essential)
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
General Services Manager - Stowmarket in Elmswell employer: Compass Group
At 14forty, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and fosters personal growth. As a General Services Manager in Stowmarket, you will benefit from competitive salary packages, comprehensive training opportunities, and the chance to lead a dedicated team in delivering outstanding service. Join us to make a meaningful impact while enjoying a supportive environment that encourages innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land General Services Manager - Stowmarket in Elmswell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and how they align with your own. This will help you stand out as a candidate who truly understands what they're all about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've successfully managed teams and improved service delivery in previous roles. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace General Services Manager - Stowmarket in Elmswell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the General Services Manager role. Highlight your leadership in catering and cleaning operations, and don’t forget to showcase your P&L responsibility!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer experiences and how your background makes you the perfect fit for our team.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead teams and improve service quality. Numbers speak volumes, so include any KPIs or SLAs you've successfully met or exceeded!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of catering and cleaning operations. Brush up on your knowledge of P&L responsibilities, budgeting, and forecasting. This will show that you understand the financial side of the role and can handle the operational performance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led diverse teams in fast-paced environments. Highlight your experience in motivating and developing staff, as this is crucial for a General Services Manager. Be ready to discuss how you’ve driven service excellence and improved team performance.
✨Build Rapport with the Interviewer
Since this role involves client-facing responsibilities, demonstrate your excellent communication skills during the interview. Engage with the interviewer, ask questions, and show genuine interest in their company culture. This will help you stand out as a proactive and engaging candidate.
✨Emphasise Compliance and Safety
Familiarise yourself with Health & Safety and Food Safety regulations relevant to the role. Be prepared to discuss how you ensure compliance in your previous positions. This will reassure the interviewer that you take these responsibilities seriously and can maintain high standards.
