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- Tasks: Lead a dynamic team to deliver exceptional hospitality at the iconic National Theatre.
- Company: Join Levy, a leader in sustainable hospitality at world-renowned venues.
- Benefits: Enjoy healthcare perks, discounts, and 23 days off plus your birthday!
- Why this job: Be part of a vibrant culture blending theatre and coffee on London's Southbank.
- Qualifications: 2+ years in hospitality, strong leadership, and a passion for service.
- Other info: Great career growth opportunities in a diverse and inclusive environment.
The predicted salary is between 29000 - 38000 ÂŁ per year.
NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition to create a world‑class hospitality destination at the heart of the world's most iconic theatre is powered by our progressive people‑first approach, centred on environmental and social sustainability. We celebrate inclusivity with purpose, putting the development and progression of our future leaders centre stage. Our shared goal is to ensure all food and drink spaces support the NT's overall values, vision, and culture.
Are you ready to lead an exciting, high-energy hospitality experience on London's iconic Southbank? We're looking for a dynamic Duty Manager to be a key front‑of‑house leader for our GRIND concession. Grind has brought its punchy coffee to National Theatre. Whether customers are fueling up before a matinee or winding down after an evening performance, they can grab their favourite flat white or espresso martini right in the heart of London's creative scene. This spot blends Grind's unmistakable aesthetic with the National Theatre's cultural energy - delivering ethically sourced coffee, sustainably designed packaging, and a playlist that sets the tone from curtain up to final bow.
As Duty Manager, you'll be at the heart of the action, leading, motivating, and supporting our team to deliver a world‑class hospitality experience. You'll oversee daily operations, assist Team Leaders when needed, and ensure seamless coordination with the wider venue. If you thrive in fast‑paced environments, love hospitality, and want to be part of an iconic venue, we'd love to hear from you!
Responsibilities
- Lead & Inspire: Brief, motivate, and guide team leaders and Customer Service Assistants (CSAs) to achieve daily financial targets, KPIs, and uphold our exceptional service standards.
- Deliver an Outstanding Guest Experience: Keep the customer journey at the heart of everything, identifying opportunities to enhance service and acting on feedback.
- Maintain Excellence in Operations: Ensure food and drink offerings are well‑stocked, beautifully presented, and consistently delivered with quality in mind.
- Optimize Performance & Efficiency: Monitor and maintain systems and equipment, report any issues, and follow up on maintenance to keep everything running smoothly.
- Drive Success & Team Growth: Support staff development through inductions, training, and 1-2-1 meetings, ensuring they have the tools and knowledge to succeed.
- Ensure Compliance & Safety: Uphold all food safety, health & safety policies, and incident reporting procedures to create a safe and efficient work environment.
Requirements
- A natural leader - you lead by example and are always present on the floor with your team.
- Passion for exceptional service - you'll ensure every guest has an unforgettable experience.
- Flexibility - evenings, weekends, and bank holidays are all part of the excitement!
- At least 2 years' experience in a similar role, ready to hit the ground running.
- Strong communication skills - both written and verbal.
- Previous experience in a high‑volume single or multi‑venue hospitality or leisure setting.
- Knowledge of EPOS and procurement systems (Desirable).
- Awareness of COSHH & Level 3 Food Hygiene (Desirable).
- Personal Licence (Desirable).
Benefits
- Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
- Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
- Exclusive National Theatre discounts (15% off outlets, 25% off Bookshop, complimentary show tickets).
- Food & drink discounts (Kerb Card: 20% off drinks, 50% off food at Seven Dials Market).
- VIP last‑minute O2 show tickets (subject to availability).
- Discounted onsite parking (ÂŁ4/day).
Who are Levy?
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world‑renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us?
At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all. We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
Duty Manager - GRIND | National Theatre employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - GRIND | National Theatre
✨Tip Number 1
Get to know the venue! Familiarise yourself with the National Theatre and GRIND's vibe. This way, when you walk in for your interview, you can chat about how you’d enhance the guest experience and fit into their unique culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. A friendly chat can give you insider info and might just get your foot in the door. Plus, it shows you’re genuinely interested in being part of the team!
✨Tip Number 3
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams or improved service in past roles. They want to see that you can lead by example and inspire others to deliver exceptional experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at Levy and contributing to our mission of creating a world-class hospitality destination.
We think you need these skills to ace Duty Manager - GRIND | National Theatre
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love creating unforgettable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your leadership experience and any specific achievements in previous roles that align with our values at StudySmarter. This will help us see how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at the National Theatre!
How to prepare for a job interview at Compass Group
✨Know Your Venue
Before the interview, take some time to research the National Theatre and its unique partnership with Grind. Familiarise yourself with their values, mission, and the type of experience they aim to provide. This will show your genuine interest and help you connect your answers to their goals.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to maintain high service standards and how you can contribute to creating an unforgettable guest experience.
✨Demonstrate Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry during the interview. Share stories that illustrate your commitment to exceptional service and how you’ve gone above and beyond for customers in previous roles. This passion is key to fitting into their people-first approach.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about their approach to staff development or how they ensure compliance with health and safety policies. This shows you're serious about the position and eager to contribute to their success.
