At a Glance
- Tasks: Lead a diverse foodservice operation, ensuring high standards and exceptional customer experiences.
- Company: Join Compass Group, the UK's leading provider of catering and support services.
- Benefits: Competitive salary, excellent benefits, and real career development opportunities.
- Other info: Shape the future of foodservice and inspire teams to deliver outstanding results.
- Why this job: Make a significant impact in a dynamic environment while driving innovation and excellence.
- Qualifications: Proven leadership experience in catering or hospitality with strong commercial acumen.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Compass Group is the leading provider of catering and support services. We believe in the power of food and drink to bring people together, whether in a restaurant, café, workplace, or educational environment, inspiring people to perform at their best every day. Our food is crafted onsite by passionate teams using the finest ingredients. We know that balanced, plant-focused, natural, fresh, and sustainable menus help create positive experiences for our customers and clients alike. We provide exceptional food, create welcoming spaces, and develop engaging environments that inspire, motivate, and unite communities.
The Role
We are seeking an experienced and commercially driven Head of Operations to lead a large and diverse foodservice operation across a single, high-profile site with multiple outlets, retail units, hospitality spaces, and catering services. This is a key leadership role responsible for delivering operational excellence, exceptional customer experiences, strong financial performance, and a culture of continuous improvement. You will provide strategic direction and day-to-day leadership for a significant team, ensuring all outlets operate efficiently, safely, and in line with both client and Compass objectives. The successful candidate will be a visible and inspiring leader, capable of balancing operational detail with strategic thinking while building strong relationships with clients, customers, and colleagues.
Key Responsibilities
- Lead the overall operation of a large, multi-outlet foodservice and hospitality environment, ensuring consistently high standards across all areas.
- Build and maintain a positive and collaborative relationship with the client, acting as a trusted partner and key point of contact.
- Drive a culture focused on customer service excellence, innovation, and continuous improvement.
- Ensure all outlets are appropriately resourced, supported, and managed to deliver outstanding service and operational efficiency.
- Lead, coach, and develop a large management and frontline team, creating clear accountability and opportunities for growth.
- Deliver agreed financial targets, including revenue growth, profitability, labour management, and cost control.
- Analyse performance data and customer insight to identify opportunities to improve participation, customer satisfaction, and commercial performance.
- Ensure retail pricing strategies are implemented effectively and in line with company and client requirements.
- Monitor customer feedback and satisfaction surveys, implementing meaningful action plans to enhance the customer experience.
- Drive innovation across food, retail, hospitality, and service delivery, introducing new concepts and initiatives that add value for customers and clients.
- Oversee the planning and delivery of hospitality and events activity where applicable.
- Ensure full compliance with all Health & Safety, Food Safety, Environmental, HR, and company policies and procedures.
- Promote a positive health, safety, and wellbeing culture across the site.
About You
You will be an experienced operational leader with a proven track record of managing complex, high-volume catering, hospitality, retail, or foodservice operations. You will combine strong commercial awareness with exceptional leadership skills and a genuine passion for delivering outstanding customer experiences.
Essential Skills and Experience
- Significant senior operational leadership experience within catering, hospitality, retail, foodservice, or a related environment.
- Proven success managing a large, complex operation with multiple outlets and service offers on a single site.
- Strong people leadership skills with experience managing and developing large teams through direct and indirect reports.
- Excellent client relationship management and stakeholder engagement skills.
- Strong commercial and financial acumen, with responsibility for budget management, revenue generation, and cost control.
- Experience growing retail sales and enhancing customer engagement through innovative food and service concepts.
- Ability to use customer insight, operational data, and technology to drive decision-making and improve performance.
- Excellent communication, influencing, and problem-solving skills.
- Strong understanding of Health & Safety, Food Safety, and operational compliance requirements.
- Passion for food, hospitality, and delivering exceptional customer experiences.
Why Join Us
This is an exciting opportunity to lead a flagship operation and make a real impact within one of the UK's leading food and support services organisations. You'll have the opportunity to shape the customer experience, develop talented teams, drive innovation, and deliver outstanding results within a dynamic and fast-paced environment. In return, we offer a competitive salary, excellent benefits package, and genuine opportunities for career development and progression.
Head of Operations - Kent in Doddington employer: Compass Group
Compass Group is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation in the foodservice industry. As the Head of Operations in Kent, you will lead a diverse team in a high-profile environment, with ample opportunities for professional growth and development, all while enjoying a competitive salary and comprehensive benefits package. Join us to make a meaningful impact and inspire excellence in customer experiences across our multiple outlets.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Kent in Doddington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership experience and how you've driven operational excellence in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make an impact in the foodservice industry.
We think you need these skills to ace Head of Operations - Kent in Doddington
Some tips for your application 🫡
Show Your Passion for Food and Hospitality:When writing your application, let your love for food and hospitality shine through! Share specific examples of how you've created exceptional customer experiences in the past. We want to see that you genuinely care about what you do.
Highlight Your Leadership Skills:As a Head of Operations, strong leadership is key. Make sure to showcase your experience in managing large teams and driving a culture of excellence. Use concrete examples to illustrate how you've developed and motivated your team in previous roles.
Demonstrate Your Commercial Acumen:We’re looking for someone who understands the financial side of operations. In your application, mention any experience you have with budget management, revenue growth, and cost control. Show us how you've used data to make informed decisions that improved performance.
Tailor Your Application to Us:Make your application stand out by tailoring it specifically to Compass Group. Research our values and mission, and reflect them in your writing. Don’t forget to apply through our website – we can’t wait to hear from you!
How to prepare for a job interview at Compass Group
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding the operations of Compass Group. Familiarise yourself with their foodservice models, customer engagement strategies, and any recent innovations they've introduced. This will not only show your genuine interest but also help you discuss how your experience aligns with their operational goals.
✨Showcase Your Leadership Style
As a Head of Operations, your leadership style is crucial. Prepare to share specific examples of how you've successfully led large teams in the past. Highlight your approach to coaching and developing talent, as well as how you've fostered a culture of continuous improvement and customer service excellence.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with budget management, revenue generation, and cost control. Bring examples of how you've driven financial performance in previous roles, and be prepared to analyse hypothetical scenarios they might present during the interview.
✨Engage with Client Relationship Management
Since building strong relationships with clients is key, think of instances where you've acted as a trusted partner. Prepare to discuss how you've managed client expectations and feedback, and how you've used customer insights to enhance service delivery and satisfaction.
