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For Companies At a Glance
- Tasks: Manage Soft FM services, ensuring quality in cleaning and catering within a Mental Health setting.
- Company: Join Compass Group UK&I, a leader in delivering high-quality services with a focus on inclusivity.
- Benefits: Enjoy perks like a contributory pension, digital GP access, travel discounts, and wellness classes.
- Why this job: Be part of a dynamic team that values diversity and fosters career growth while making a social impact.
- Qualifications: Experience in Soft FM management, strong financial skills, and proven leadership abilities required.
- Other info: Opportunity to work in a supportive environment that embraces everyone's talents and backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Role: We are seeking an experienced Contract Manager to lead multi-site soft services operations across a diverse portfolio. This role is responsible for delivering high-quality services, maintaining strong client relationships, and driving commercial performance across contracts. You will act as the primary client interface, ensuring service excellence, contractual compliance, and continuous improvement while managing operational teams across multiple locations.
Key Responsibilities
- Oversee day-to-day delivery of soft services contracts across multiple sites
- Build and maintain strong, trusted relationships with clients and key stakeholders
- Take full commercial ownership of contracts, including P&L responsibility, budgeting, forecasting, and cost control
- Identify and deliver commercial opportunities, efficiencies, and service enhancements
- Ensure compliance with contractual KPIs, SLAs, health & safety, and statutory requirements
- Lead, develop, and motivate on-site management teams to drive performance and engagement
- Manage contract reviews, client meetings, and performance reporting
- Support mobilisations, demobilisations, and contract retention activity
- Handle escalations professionally and proactively, ensuring swift resolution
About You
- Proven experience as a Contract Manager (or similar) within soft services FM
- At least five years’ experience delivering in similar roles
- Demonstrated success managing multi-site operations
- Strong commercial acumen, with experience managing budgets and driving profitability
- Confident client-facing professional with excellent relationship management skills
- Strong leadership capability with the ability to influence and engage teams
- Highly organised, resilient, and solutions-focused
- Excellent communication and stakeholder management skills
- Comfortable working in a fast-paced, operational environment
- Flexible time management and ability to prioritise
Desirable
- IOSH / NEBOSH or equivalent H&S qualification
- Experience working with public or private sector clients
- FM-related professional qualification
What We Offer
- Competitive salary and benefits package
- Career development and progression opportunities
- A supportive and collaborative working environment
- The opportunity to manage high-profile, multi-site contracts
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Contract Manager employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and requirements of Soft FM services in a mental health setting. Understanding the unique needs of this environment will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the healthcare and facilities management sectors. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience with contract negotiation and compliance monitoring in detail. Be ready to share specific examples of how you've successfully managed contracts and improved service delivery in previous roles.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've developed high-performing teams. Be prepared to explain your approach to fostering a culture of excellence and accountability within your team.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Soft FM management, particularly within healthcare settings. Emphasise your contract management expertise and any relevant achievements that demonstrate your commercial acumen.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and problem-solving abilities. Mention specific examples of how you've successfully managed contracts and improved service delivery in previous roles.
Highlight Relevant Qualifications: Include any certifications or qualifications related to facilities management, contract management, or healthcare services. This will strengthen your application and show your commitment to the field.
Showcase Stakeholder Engagement Skills: In your application, provide examples of how you've built strong relationships with stakeholders in past roles. This is crucial for the Contract Manager position, so make it clear how you can foster collaboration.
How to prepare for a job interview at Compass Group
✨Showcase Your Contract Management Experience
Be prepared to discuss your previous experience in managing Soft FM contracts, particularly in a healthcare or mental health setting. Highlight specific examples where you successfully ensured compliance with SLAs and KPIs.
✨Demonstrate Financial Acumen
Since the role involves overseeing financial performance, be ready to talk about your budgeting and forecasting skills. Share instances where you maximised revenue opportunities while keeping costs under control.
✨Emphasise Team Leadership Skills
The company values strong leadership, so illustrate your ability to lead and inspire teams. Discuss how you've fostered a culture of excellence and accountability in your previous roles.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you build and maintain relationships with various stakeholders. Prepare examples that demonstrate your collaborative approach and how you've aligned interests between hospital management, service providers, and suppliers.
