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- Tasks: Lead catering and hospitality operations in a prestigious healthcare setting.
- Company: Join Compass Group, a leader in hospitality and catering services across 6,000 venues.
- Benefits: Enjoy perks like a contributory pension, digital GP access, travel discounts, and wellness classes.
- Why this job: Make a real impact on patient wellbeing while leading a passionate team in a meaningful role.
- Qualifications: Experience in managing catering services, strong leadership, and excellent communication skills required.
- Other info: Diversity is our strength; we celebrate unique talents and backgrounds in our workplace.
The predicted salary is between 43200 - 72000 £ per year.
Overview The Role: We are seeking an experienced Contract Manager to lead multi-site soft services operations across a diverse portfolio. This role is responsible for delivering high-quality services, maintaining strong client relationships, and driving commercial performance across contracts. You will act as the primary client interface, ensuring service excellence, contractual compliance, and continuous improvement while managing operational teams across multiple locations.
Key Responsibilities Oversee day-to-day delivery of soft services contracts across multiple sites
Build and maintain strong, trusted relationships with clients and key stakeholders
Take full commercial ownership of contracts, including P&L responsibility, budgeting, forecasting, and cost control
Identify and deliver commercial opportunities, efficiencies, and service enhancements
Ensure compliance with contractual KPIs, SLAs, health & safety, and statutory requirements
Lead, develop, and motivate on-site management teams to drive performance and engagement
Manage contract reviews, client meetings, and performance reporting
Support mobilisations, demobilisations, and contract retention activity
Handle escalations professionally and proactively, ensuring swift resolution
About You Proven experience as a Contract Manager (or similar) within soft services FM
At least five years’ experience delivering in similar roles
Demonstrated success managing multi-site operations
Strong commercial acumen, with experience managing budgets and driving profitability
Confident client-facing professional with excellent relationship management skills
Strong leadership capability with the ability to influence and engage teams
Highly organised, resilient, and solutions-focused
Excellent communication and stakeholder management skills
Comfortable working in a fast-paced, operational environment
Flexible time management and ability to prioritise
Desirable IOSH / NEBOSH or equivalent H&S qualification
Experience working with public or private sector clients
FM-related professional qualification
What We Offer Competitive salary and benefits package
Career development and progression opportunities
A supportive and collaborative working environment
The opportunity to manage high-profile, multi-site contracts
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Contract Manager employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with the specific needs of healthcare catering services. Understanding the unique challenges and compliance requirements in this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the healthcare and hospitality sectors. Attend industry events or join relevant online forums to connect with people who can provide insights and potentially refer you to opportunities at Compass Group.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Be ready to share specific examples that highlight your ability to inspire and motivate others.
✨Tip Number 4
Research Compass Group's values and mission. Tailor your conversations to reflect how your personal values align with theirs, especially regarding patient care and operational excellence, to show you're a great fit for their culture.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing catering services, particularly in healthcare settings. Use specific examples that demonstrate your leadership skills and ability to exceed client expectations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your experience aligns with the responsibilities outlined in the job description, such as managing teams and ensuring compliance with food safety.
Showcase Your Leadership Skills: In your application, emphasise your natural people leadership abilities. Provide examples of how you have inspired teams and built strong relationships with clients and stakeholders in previous roles.
Highlight Compliance Knowledge: Demonstrate your deep understanding of food hygiene and healthcare compliance requirements. This is crucial for the role, so include any relevant certifications or training that support your expertise in this area.
How to prepare for a job interview at Compass Group
✨Showcase Your Leadership Skills
As a Contract Manager, your ability to inspire and lead teams is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and motivational techniques.
✨Understand the Healthcare Environment
Familiarise yourself with the specific challenges and regulations within the healthcare sector, particularly regarding food safety and compliance. This knowledge will demonstrate your commitment to excellence in this field.
✨Build Rapport with Stakeholders
During the interview, highlight your experience in building strong relationships with clients and stakeholders. Share specific instances where you exceeded client expectations and how you maintained long-term partnerships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to remain calm and resilient, and be ready to discuss how you handled them effectively.
