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- Tasks: Lead and manage Soft FM services, ensuring high standards and financial performance.
- Company: Join Compass Group UK&I, a leader in delivering quality services with a focus on diversity.
- Benefits: Enjoy perks like a pension scheme, digital GP access, travel discounts, and wellness classes.
- Why this job: Be part of a dynamic team that values inclusivity and offers growth opportunities.
- Qualifications: Experience in Soft FM management, strong leadership, and excellent negotiation skills required.
- Other info: Embrace a culture where diversity is celebrated and everyone can thrive.
The predicted salary is between 43200 - 72000 £ per year.
We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for experienced and commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, portering, and retail operations, while driving financial performance and enhancing customer satisfaction. This role involves strategic planning, contract negotiation, compliance monitoring and team leadership, fostering a high-performance culture, to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities:
- Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximizing revenue opportunities.
- Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
- Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.
Qualifications and Experience:
- Proven Experience: Significant experience in a senior management role within Soft FM, Retail, or a similar environment, ideally within a healthcare setting.
- Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
- Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
- Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.
- Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
- Problem-Solving: Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.
What We Offer:
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About Us
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!
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Contract Director employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Director
✨Tip Number 1
Familiarize yourself with the specific challenges and regulations of the healthcare sector, especially regarding Soft Facilities Management. Understanding these nuances will help you demonstrate your expertise during discussions with our NHS teams.
✨Tip Number 2
Highlight your experience in managing large-scale contracts and your success in driving financial performance. Be prepared to share specific examples of how you've maximized revenue opportunities in previous roles.
✨Tip Number 3
Showcase your leadership skills by discussing how you've developed high-performing teams in the past. We value a culture of excellence, so be ready to explain how you foster accountability and continuous improvement.
✨Tip Number 4
Prepare to discuss your stakeholder engagement strategies. Building strong relationships is key in this role, so think about how you've successfully collaborated with various stakeholders in your previous positions.
We think you need these skills to ace Contract Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Soft FM and contract management. Use specific examples that demonstrate your financial acumen, leadership skills, and ability to manage large-scale contracts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, particularly in commercial management and stakeholder engagement.
Highlight Relevant Achievements: When detailing your work experience, focus on achievements that showcase your problem-solving skills and ability to drive revenue growth. Quantify your successes where possible to make a stronger impact.
Showcase Your Leadership Style: Emphasize your leadership approach in both your CV and cover letter. Provide examples of how you have developed high-performing teams and fostered a culture of excellence and accountability.
How to prepare for a job interview at Compass Group
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with financial management, budgeting, and revenue growth. Highlight specific examples where you successfully managed costs while maximizing service delivery.
✨Demonstrate Leadership Skills
Share instances where you led a team to achieve operational excellence. Discuss your approach to fostering a high-performance culture and how you inspire accountability and continuous improvement among team members.
✨Prepare for Contract Management Questions
Expect questions about your experience with managing large-scale contracts. Be ready to explain how you ensure compliance with SLAs and KPIs, and provide examples of how you've navigated challenges in contract negotiations.
✨Engage with Stakeholder Engagement Strategies
Discuss your strategies for building and maintaining relationships with key stakeholders. Provide examples of how you've collaborated with various parties to enhance service delivery and customer satisfaction in a healthcare setting.
