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- Tasks: Lead and manage event operations, ensuring exceptional service and client satisfaction.
- Company: Join Levy, a global leader in hospitality, creating unforgettable guest experiences.
- Benefits: Enjoy competitive salary, healthcare, 23 days' leave, and discounts on fitness memberships.
- Why this job: Be part of a passionate team dedicated to innovation and sustainability in events.
- Qualifications: 3-5 years in hospitality or events, with strong leadership and communication skills.
- Other info: Embrace a diverse workplace that values creativity and inclusivity.
The predicted salary is between 29600 - 51800 £ per year.
Conference and Events Manager – Excel London, E16 1XL | Full-Time / Permanent
£37,000 + excellent benefits including healthcare, wellbeing support, 23 days\’ annual leave plus bank holidays, life assurance, meals on duty, and more.
We\’re looking for…
We are seeking an experienced and motivated Conference & Events Operations Manager to join our team. This role is integral to ensuring the smooth delivery of conferences, exhibitions, and events, maintaining the highest standards of service and client satisfaction. The ideal candidate will bring strong leadership, operational expertise, and a passion for delivering memorable experiences.
We are LevyLevy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.
Trusted by some of the world\’s most iconic stadiums, entertainment venues, and major events – from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Conference and Events Manager – The roleAs a Conference & Events Operations Manager, you will oversee the day-to-day running of event operations, leading and developing your event team to deliver outstanding service. You will manage people, health & safety compliance, financial performance, and client relations, while driving operational excellence and supporting growth. This role requires a hands‐on leader who can balance operational detail with each event\’s unique vision.
What we\’re looking for
Lead, motivate, and develop the operations team to deliver exceptional service across all events.
Ensure compliance with health, safety, and company regulations, embedding a strong safety culture.
Manage financial performance through cost control, reporting and staff scheduling.
Support client relationships with our Sales & Events Team, ensuring all requirements are met before, during, and after events.
Take ownership of the planning of your events, liaising with all relevant internal departments to ensure that all areas of your event needs are met.
Drive customer satisfaction initiatives and provide detailed feedback to continuously improve service.
Uphold company standards, policies, and values, ensuring operational excellence at all times.
Collaborate with internal teams, including sales, finance, logistics, and HR, to achieve shared goals.
Key Attributes & Experience
Experience in a demanding hospitality, events, or food & beverage environment (essential).
Proven leadership skills, with the ability to inspire, coach, and develop a high‐performing team.
Strong client and customer focus with a passion for service excellence.
Excellent communication and influencing skills, able to engage with stakeholders at all levels.
Strategic thinker with the ability to adapt, innovate, and lead through change.
Collaborative, enthusiastic, and solutions‐focused approach.
Experience in conference & banqueting, meeting and events or stand catering operations.
What you\’ll get in return
Competitive salary with bonus and full company benefits.
23 days\’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
Healthcare & wellbeing : Aviva Digicare, Medicash (dental, optical, therapy treatments).
Mental health support : 24/7 Employee Assistance Programme.
Family benefits :
2 days\’ additional leave after returning from maternity leave.
Day off for your baby\’s first birthday.
Enhanced family leave.
Perks & discounts :
Shopping, entertainment, and travel discounts.
20% off Nuffield Health and 10% off PureGym memberships.
Financial wellbeing :
Pension scheme.
Life Assurance.
Preferred rates on salary finance products.
Development opportunities :
Professional subscriptions.
Ongoing training and structured career pathways.
Meals on duty included.
Why Join Us?Levy UK & Ireland is part of Compass Group, the world\’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.
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Conference and Events Operations Manager - Excel London employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Operations Manager - Excel London
✨Tip Number 1
Familiarise yourself with the specific events and conferences held at ExCeL London. Understanding the venue's unique offerings and challenges will help you demonstrate your knowledge during interviews and show how you can contribute to their success.
✨Tip Number 2
Network with professionals in the events and hospitality industry, especially those who have experience at ExCeL London or similar venues. Attend industry events or join relevant online groups to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Highlight your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss specific situations where you motivated your team to deliver exceptional service.
✨Tip Number 4
Research Levy's values and mission to align your personal goals with theirs. During interviews, express your passion for sustainability and customer satisfaction, showcasing how your vision fits within their commitment to elevating experiences.
We think you need these skills to ace Conference and Events Operations Manager - Excel London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and event management. Focus on leadership roles and specific achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for events and hospitality. Mention specific experiences that align with the job description, such as managing teams or ensuring client satisfaction.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as leadership, communication, and financial management. Use examples from your past work to illustrate how you've successfully applied these skills.
Showcase Your Understanding of the Company: Demonstrate your knowledge of Levy and its mission in your application. Mention how your values align with theirs and how you can contribute to their goal of creating unforgettable guest experiences.
How to prepare for a job interview at Compass Group
✨Showcase Your Leadership Skills
As a Conference and Events Operations Manager, strong leadership is key. Be prepared to discuss your experience in leading teams, motivating staff, and how you've successfully managed events in the past. Use specific examples to illustrate your ability to inspire and develop a high-performing team.
✨Demonstrate Operational Expertise
This role requires a hands-on approach to operational detail. Highlight your experience in managing event operations, ensuring compliance with health and safety regulations, and driving financial performance. Be ready to discuss how you balance operational excellence with delivering unique event experiences.
✨Emphasise Client Relationship Management
Client satisfaction is crucial in this role. Prepare to talk about how you've built and maintained strong relationships with clients in previous positions. Share examples of how you've ensured client requirements are met and how you've handled any challenges that arose during events.
✨Be Solutions-Focused
The ideal candidate should have a collaborative and solutions-focused mindset. During the interview, demonstrate your ability to think strategically and adapt to changing circumstances. Discuss instances where you've innovated or improved processes to enhance service delivery and customer satisfaction.
