At a Glance
- Tasks: Lead healthcare operations, ensuring exceptional service delivery and client satisfaction.
- Company: Join a values-led organisation committed to quality and innovation in healthcare.
- Benefits: Competitive salary, performance-linked benefits, and hybrid working options.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Shape the future of healthcare service delivery and make a real impact on lives.
- Qualifications: Proven experience in managing multi-site operations and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Salary: competitive
Shift hours: Full Time
Are you a proven operations leader with a track record of driving retention, growth, and excellence across complex healthcare contracts? This is a high-impact role for a commercially astute and people-focused Operations Director ready to shape the future of service delivery in one of the UKs most vital sectors.
About the Role
Youll take full ownership of a portfolio of healthcare contracts, ensuring every site delivers exceptional patient and client experiences while achieving commercial and operational success. Your focus will be on retention, performance, and growth - building trusted client partnerships, developing high-performing teams, and ensuring sustainable, compliant, and profitable operations across your region. This role demands a balance of strategic oversight and operational visibility - youll lead remotely but stay closely connected to frontline teams and clients, ensuring the highest standards of care, safety, and service.
Key Responsibilities
- Client & Contract Leadership
- Strengthen long-term client partnerships through exceptional service delivery and retention strategies.
- Drive operational excellence and continuous improvement across all contracts.
- Act as the key strategic interface for clients, ensuring alignment with clinical, commercial, and compliance priorities.
- People & Performance Leadership
- Inspire, develop, and empower multi-site teams to deliver outstanding results.
- Build a culture of accountability, wellbeing, and inclusion.
- Lead through change with clarity, confidence, and empathy.
- Commercial & Financial Delivery
- Own full P&L responsibility across multiple contracts.
- Drive margin improvement, cost efficiency, and sustainable growth.
- Use data, insight, and performance metrics to shape strategy and decision-making.
- Operational Excellence
- Champion safety, compliance, and patient experience as non-negotiables.
- Embed innovation and technology to enhance service delivery and reporting.
- Ensure full regulatory and contractual compliance at all times.
What Youll Bring
- Proven success managing multi-site, multi-stakeholder operations - ideally within healthcare, facilities, or complex service environments.
- A demonstrable track record in contract retention, performance improvement, and client satisfaction.
- Strong commercial acumen with the ability to interpret data and deliver results.
- Inspirational leadership style - strategic, people-first, and performance-driven.
- Exceptional communication, negotiation, and relationship-building skills.
Why Join Us?
- Competitive package with performance-linked benefits.
- A values-led organisation committed to quality, inclusion, and innovation in healthcare.
- Hybrid working with autonomy and trust.
- The opportunity to shape service delivery that directly impacts lives.
Ready to lead with purpose and performance? Apply now to take ownership of a major healthcare operations portfolio and help deliver the standard of excellence every patient and client deserves.
Operations Director - Healthcare FM - Full Time - Chertsey employer: Compass Group
Join a values-led organisation in Chertsey that prioritises quality, inclusion, and innovation in healthcare. As an Operations Director, you'll enjoy a competitive package with performance-linked benefits, hybrid working arrangements, and the opportunity to lead high-performing teams while making a meaningful impact on patient and client experiences. With a strong focus on employee development and a culture of accountability and wellbeing, this role offers a unique chance to shape the future of service delivery in one of the UK's most vital sectors.
