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- Tasks: Handle enquiries, negotiate deals, and deliver exceptional customer service for events.
- Company: Join the Royal Armouries, Leeds' largest conference and events venue.
- Benefits: Enjoy competitive salary, free meals, and access to training and development.
- Other info: Collaborative culture that values creativity and offers excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make an impact in the events industry.
- Qualifications: 2 years' sales experience, strong communication skills, and a passion for customer service.
The predicted salary is between 27850 - 27850 £ per year.
Location: Royal Armouries, Leeds (on-site)
Salary: £27850.79 per annum
Contract: Full Time, 40 hours, Permanent
Shifts: Monday – Friday, 9:00am – 5:00pm
We are seeking a passionate and driven Conference & Events Sales Executive to join our dynamic sales team at the Royal Armouries in Leeds. In this role, you will be enquiry handling, negotiating to maximise revenue and delivering outstanding customer service from enquiry through to contracting.
The Royal Armouries & New Dock Hall is Leeds’ largest dedicated conference, events, and exhibition venue. Hosting over 380 national and international events each year for up to 2,500 delegates, our world-class facilities are ideal for conferences, conventions, exhibitions, awards dinners, and corporate events.
As part of our venue sales team, you will play a key role in driving enquiries and bookings, building strong client relationships, and exceeding customer expectations, with a focus on growing our corporate business.
What can we offer you:
- A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
- 20 days annual leave (Excluding bank holidays and national holiday days)
- Free staff meals whilst at work.
- Access to Compass Group company perks & benefits.
- Perks for Works discounts and promotions
- Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
- On-site F&B discounts.
- No shortage of delicious food
Key Responsibilities:
- Respond promptly and professionally to all incoming enquiries via phone, email, and other channels within agreed timeframes
- Create accurate, high-quality proposals tailored to client needs, presenting the best options from the outset
- Deliver engaging and professional show rounds, showcasing the venue’s facilities to maximise booking opportunities
- Manage and convert a wide range of conference and event enquiries, driving revenue and achieving sales targets
- Follow up on enquiries to maximise conversion and secure confirmed bookings
- Build and maintain strong relationships with clients, agents, and internal teams to encourage repeat business and long-term partnerships
- Upsell products and services in line with customer requirements to enhance revenue
- Issue contracts and ensure all confirmed booking details are accurately transferred to the Event Planning team
- Collaborate closely with Event Planner team to ensure a seamless transition from sale to event delivery
- Maintain accurate records, reports, and systems in line with company standards and compliance requirements
- Support sales and marketing initiatives, contributing to campaigns and achieving set targets
- Deliver exceptional customer service at all stages to promote client satisfaction and repeat business
The Ideal Candidate:
- Minimum 2 years’ experience in an enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets.
- Previous experience of a diary management system
- Strong commercial awareness, with the ability to understand the link between sales performance and profitability
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage multiple tasks effectively
- Confident in selling products and packages to meet customer needs
- Enthusiastic, self-motivated, and confident in approach
- Ability to build relationships and interact with a wide range of people
- High level of attention to detail
- Previous experience within the hospitality sector
- Experience using Delphi/Salesforce booking system is advantageous, but not essential
About Us:
Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Conference & Events Sales Executive in Carlton employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Sales Executive in Carlton
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the Royal Armouries and its facilities. When you’re confident about what you’re selling, it’ll show in your conversations with potential clients.
✨Tip Number 2
Practice your pitch! Role-play with a friend or family member to refine your enquiry handling skills. The more comfortable you are with your approach, the better you’ll connect with clients.
✨Tip Number 3
Network like a pro! Attend industry events and connect with other professionals. Building relationships can lead to referrals and repeat business, which is key in the Conference & Events world.
✨Tip Number 4
Don’t forget to follow up! After initial contact, reach out to potential clients to keep the conversation going. A simple follow-up can make all the difference in securing that booking.
We think you need these skills to ace Conference & Events Sales Executive in Carlton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to the amazing events at the Royal Armouries.
Tailor Your Proposal: Just like you would create a bespoke proposal for a client, customise your application to highlight your relevant experience and skills. Make sure to connect your past roles to what we’re looking for in a Conference & Events Sales Executive.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re all about building relationships, so showing us who you are can really make your application stand out!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Compass Group
✨Know Your Venue Inside Out
Before the interview, make sure you research the Royal Armouries and its offerings thoroughly. Familiarise yourself with the types of events they host and their unique selling points. This will help you demonstrate your enthusiasm and knowledge during the interview.
✨Showcase Your Sales Skills
Prepare to discuss specific examples from your past experience where you've successfully handled enquiries and closed sales. Highlight your ability to build relationships and upsell services, as these are key aspects of the role.
✨Practice Your Communication
Since excellent communication is crucial for this position, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your verbal skills and ensure you can convey your ideas effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the team dynamics, company culture, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.