At a Glance
- Tasks: Manage and deliver outstanding hospitality for conferences and events at iconic racecourses.
- Company: Join Levy UK & Ireland, part of the world's largest catering company.
- Benefits: Up to £33,000 salary, 23 days' leave, healthcare, and more perks.
- Other info: Opportunities for career growth and development in a vibrant environment.
- Why this job: Be part of a passionate team creating unforgettable experiences in hospitality.
- Qualifications: Experience in event management and strong communication skills required.
The predicted salary is between 33000 - 33000 £ per year.
We're looking for a passionate, hands-on Operations Manager with a background in hospitality to manage and assist in the smooth delivery of the Conference and Events operation at the Newmarket Racecourses. You'll also have the opportunity to support at Huntingdon Racecourse in this exciting varied role.
This is the chance to play a key role in delivering outstanding hospitality at some of the most renowned and historically significant horse racing venues in the world!
Newmarket and Huntingdon Racecourses are part of Jockey Club Experiences, a partnership between the leading commercial group in British horse racing - The Jockey Club, and Compass Group UK & Ireland.
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Operations Manager (Conferences and Events) - The role- Manage the allocated casual team members to set up and break down meeting rooms and deliver live conference and events.
- Review the weekly payroll and assist the management of the variable payroll to achieve financial targets set while meeting the operational needs.
- Act as a central point of contact for C&E operational queries.
- Attend all regular meetings and briefings to ensure regular communication takes place with all stakeholders.
- Develop a good working relationship with the Hospitality team based at Newmarket.
- Use function sheets to gather customer expectations, room set up and menu requirements.
- Work with the chef team to ensure all special diets and allergens are managed on live event days.
- Ensure all H&S policy and procedures are followed.
- Support the People Operations team in the recruitment, selection, induction and retention practices for the C&E department.
- Take the lead for C&E team welfare and engagement activities.
- Generate and cost new ‘look and feel’ ideas to uplift service styles for C&E.
- Some experience of delivering live conferences, meetings and events.
- A positive, approachable and a trouble shooter.
- Strong organisation, communication and computer skills.
- The ability to communicate at all levels and meet deadlines.
- A self-starter; motivated by a passion for quality and great service delivery.
- Competitive salary and full company benefits.
- 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
- Meals on duty included.
- Free on-site parking.
- Opportunity to work across major sporting and hospitality events nationwide.
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences, and shape the future of hospitality.
Operations Manager (Conference and Events) - Newmarket and Huntingdon Racecourses in Burwell employer: Compass Group
Levy UK & Ireland, part of Compass Group, is an exceptional employer that prioritises employee wellbeing and development. With a competitive salary, comprehensive benefits including healthcare, generous annual leave, and opportunities for professional growth, we foster a vibrant and inclusive work culture at the iconic Newmarket and Huntingdon Racecourses. Join our passionate team and play a pivotal role in delivering outstanding hospitality experiences while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Conference and Events) - Newmarket and Huntingdon Racecourses in Burwell
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and events industry. Attend local events or join online groups where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. When you walk into that interview, show them you’re not just another candidate; you’re the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you articulate your experience and skills confidently. Plus, it’s a great way to get feedback on your answers and body language.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And hey, if you haven’t heard back in a week or two, don’t hesitate to check in!
We think you need these skills to ace Operations Manager (Conference and Events) - Newmarket and Huntingdon Racecourses in Burwell
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and how you can contribute to our team at Newmarket and Huntingdon Racecourses.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in managing events and conferences. We love seeing specific examples of how you've delivered outstanding service in previous roles, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Compass Group
✨Know Your Venue
Before the interview, do your homework on Newmarket and Huntingdon Racecourses. Familiarise yourself with their history, key events, and the type of hospitality they offer. This will show your genuine interest in the role and help you connect your experience to their operations.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles where you've successfully managed events or teams. Highlight your problem-solving skills and how you've handled challenges in a fast-paced environment, as this is crucial for an Operations Manager.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about their operations and team dynamics. This demonstrates your enthusiasm and helps you gauge if the company culture aligns with your values.
✨Emphasise Teamwork and Leadership
As an Operations Manager, you'll be leading a team. Share your approach to team management and how you foster a positive work environment. Discuss any initiatives you've implemented to boost team morale or engagement, as this aligns with their focus on team welfare.
