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- Tasks: Provide exceptional customer service and support patients' dining needs in a hospital environment.
- Company: Join the Medirest Family, part of Compass Group UK&I, dedicated to healthcare excellence.
- Benefits: Flexible shifts, training opportunities, and a chance to make a real difference in patient care.
- Other info: Diverse and inclusive workplace where your unique talents are celebrated.
- Why this job: Be a vital part of a team that enhances patient experiences every day.
- Qualifications: Passion for customer service and willingness to learn; no prior experience required.
The predicted salary is between 22000 - 25000 £ per year.
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services. As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Here's an idea of what your shift patterns will be: 4 on 4 off.
Key responsibilities:- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- Take pride in what you do and have a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Ward Hostess/Host in Brookwood employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Hostess/Host in Brookwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medirest and their values. This will help you connect your passion for customer service with their mission in healthcare.
✨Tip Number 2
Practice your communication skills! As a Ward Hostess/Host, you'll be interacting with patients and staff all day. Try role-playing with a friend to get comfortable with taking orders and answering questions about dietary needs.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your personality shines through. Let us know why you're excited about the role and how you can contribute to making a difference in patients' lives.
✨Tip Number 4
Be ready for anything! Working in a hospital can be unpredictable, so think of examples from your past experiences where you've handled pressure or adapted to changing situations. This will show us you're the flexible team player we need!
We think you need these skills to ace Ward Hostess/Host in Brookwood
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences where you've gone the extra mile to help someone, especially in a healthcare setting. We want to see that you genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Ward Hostess/Host. Mention specific responsibilities from the job description, like taking orders or supporting dietary needs, to show us you understand what we're looking for.
Keep It Clear and Concise: We appreciate a well-structured application! Use clear language and keep your sentences concise. Avoid jargon and make it easy for us to see your qualifications and passion at a glance. Remember, first impressions count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details directly. Plus, it shows us you're serious about joining the Medirest Family. We can’t wait to hear from you!
How to prepare for a job interview at Compass Group
✨Know Your Stuff
Familiarise yourself with the role of a Ward Hostess/Host. Understand the key responsibilities like taking orders, dietary queries, and providing excellent customer service. This will show your genuine interest in the position and help you answer questions confidently.
✨Show Your Passion for Patient Care
During the interview, express your enthusiasm for patient care. Share any relevant experiences where you've gone the extra mile for someone, even if it's not in a healthcare setting. This will demonstrate your commitment to making a difference in patients' lives.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, especially under pressure. Think of examples from past experiences where you successfully managed challenges or provided exceptional service. This will highlight your problem-solving skills and ability to work in a team.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show you're engaged and interested in the role. Inquire about the team dynamics, training opportunities, or how they ensure high standards of food hygiene. This not only shows your curiosity but also helps you assess if the role is right for you.