At a Glance
- Tasks: Manage staffing and HR operations for exciting race day events.
- Company: Join the Jockey Club Experiences team at Cheltenham Racecourse.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and more perks.
- Other info: Opportunities for career growth in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences.
- Qualifications: Strong communication skills and experience in hospitality or events preferred.
The predicted salary is between 30000 - 30000 € per year.
People Operations Manager, based at Cheltenham Racecourse, supporting Exeter/ Wincanton | Full-Time / Permanent £30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a People Operations Manager to support and drive the labour plan and HR service across Jockey Club Experiences Exeter and Wincanton Racecourses.
About the role
You’ll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences. This is a varied, hands-on role where you’ll work closely with operational teams to support recruitment, performance and employee experience across multiple venues. Support with rota planning, forecasting and labour cost control. Assisting with payroll processes ensuring accuracy and deadlines are met. This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential. You will also be required to support race days at Cheltenham and other South West / Jockey Club locations as the business demands.
Key Responsibilities
- Workforce Planning & Operations: Plan and manage staffing levels to meet event and operational needs.
- Recruitment & Onboarding: Support recruitment, onboarding and training of casual and permanent teams. Build and maintain a strong, reliable pool of event staff. Explore new and creative ways to attract and retain talent. Ensure all new starters are compliant (Right To Work checks, documentation and onboarding).
- Employee Relations & HR Support: Act as a first point of contact for HR queries, policies and procedures. Support managers with employee relation matters, including investigations and hearings. Maintain accurate and compliant employee records. Contribute to performance management and succession plans. Build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Training & Development: Support delivery of training plans and onboarding programmes. Help identify and develop future talent within the team. Work with managers to ensure teams are trained to deliver a 5-star guest experience. Identify new ways to attract, retain and develop existing talent.
- Culture & Engagement: Promote a positive, inclusive and high performing team culture. Build strong relationships with stakeholders across all venues. Encourage engagement and team development.
- Health & Safety Compliance: Ensure all staff met health & safety and legal requirements. Support H&S initiatives and maintain high standards across site. Promote a culture of safety and accountability.
What We’re Looking for:
- A confident communicator who builds strong relationships at all levels.
- Highly organised with the ability to manage multiple priorities.
- Experience in hospitality / events is desirable.
- Strong administrative and IT skills.
- Proactive, solution focused and adaptable.
- Ability to influence and support others effectively.
- Full UK driving licence (essential).
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Brockhampton employer: Compass Group
As a People Operations Manager at Jockey Club Experiences, you will be part of a dynamic team dedicated to delivering exceptional guest experiences across Exeter and Wincanton Racecourses. With a strong focus on employee wellbeing, competitive benefits, and a culture that values diversity and inclusion, this role offers ample opportunities for professional growth and development in a vibrant hospitality environment. Join us at Cheltenham Racecourse and contribute to a positive, high-performing team culture while enjoying the perks of working with one of the UK's leading businesses.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Brockhampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with what they’re looking for. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Brockhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Operations Manager role. Highlight your experience in hospitality and events, and don’t forget to showcase your organisational skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for creating exceptional guest experiences and how you can contribute to the team culture at Jockey Club Experiences.
Showcase Your Communication Skills:As a confident communicator, make sure to demonstrate this in your application. Use clear and concise language, and provide examples of how you've built strong relationships in previous roles. This will show us you can connect with various stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Compass Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People Operations Manager role. Familiarise yourself with the key responsibilities like workforce planning, recruitment, and employee relations. This will help you speak confidently about how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a People Operations Manager, strong communication is crucial. Prepare examples of how you've built relationships in previous roles or resolved conflicts. This will demonstrate your ability to connect with various stakeholders, which is essential for this position.
✨Be Ready to Discuss HR Policies
Brush up on HR policies and procedures relevant to the hospitality and events sector. Be prepared to discuss how you would handle HR queries or employee relations matters. Showing that you have a solid understanding of compliance and best practices will set you apart.
✨Demonstrate Your Organisational Skills
This role requires managing multiple priorities, so be ready to share how you stay organised. Discuss tools or methods you use for rota planning and labour cost control. Highlighting your proactive approach to managing tasks will show you’re the right fit for a dynamic environment.
