At a Glance
- Tasks: Lead premium hospitality services at Birmingham City FC, creating unforgettable guest experiences.
- Company: Join Levy UK & Ireland, a leader in sports hospitality.
- Benefits: Enjoy competitive salary, career growth, and industry-leading training.
- Other info: Diverse and inclusive workplace culture that values every individual.
- Why this job: Be part of an exciting transformation at one of England's ambitious football clubs.
- Qualifications: Experience in hospitality and event management with strong leadership skills.
The predicted salary is between 36000 - 36000 £ per year.
Salary: 36000 - 36000
Shift hours: Full Time
Birmingham City Football Club | Levy UK & Ireland
Be Part of a Club on the Rise
Levy UK & Ireland, the market-leading hospitality partner behind some of the UK's most prestigious sports and entertainment venues, is proud to deliver exceptional hospitality experiences at Birmingham City Football Club. This is a particularly exciting time to join the Club. Birmingham City is undergoing a major transformation both on and off the pitch, with significant investment, ambitious plans for future growth, and a renewed vision for becoming one of the most progressive football clubs in the country. As matchday attendance continues to grow and the Club expands its commercial and hospitality offering, there has never been a better time to play a key role in shaping the guest experience at St Andrew's.
We are now seeking an experienced and passionate Hospitality Manager to lead the delivery of premium hospitality services across matchdays, conferences, private events, and special occasions. This is an opportunity to work at the heart of a dynamic football environment where no two days are the same and where exceptional service makes lasting memories.
The Opportunity
As Hospitality Manager, you will be responsible for planning, coordinating, and delivering world-class hospitality experiences throughout the stadium. From sold-out matchdays to high-profile corporate events, you will lead operational excellence, inspire your team, and ensure every guest enjoys an experience that exceeds expectations. Working closely with clients, operational teams, chefs, and key stakeholders, you will be instrumental in maintaining Levy's reputation for outstanding food, beverage, and service delivery while contributing to the Club's ambitious growth journey.
Key Responsibilities
- Event Planning & Delivery
- Partner with clients, event organisers, and internal stakeholders to understand hospitality requirements and objectives.
- Develop detailed operational plans that ensure seamless execution of events.
- Coordinate with catering, facilities, AV, and operational teams to deliver exceptional experiences.
- Oversee all aspects of hospitality delivery from planning through to post-event evaluation.
- Leadership & Team Development
- Lead, motivate, and inspire hospitality teams including supervisors, front-of-house staff, and casual colleagues.
- Deliver engaging pre-event briefings that set clear expectations and service standards.
- Foster a positive, high-performance culture built on teamwork, accountability, and excellence.
- Support recruitment, training, and ongoing development to build a best-in-class hospitality team.
- Premium Food & Beverage Operations
- Ensure consistently high standards across all food and beverage offerings.
- Collaborate with culinary teams to deliver innovative menus that meet guest expectations and dietary requirements.
- Monitor stock management, inventory controls, and waste reduction initiatives.
- Champion continuous improvements in quality, presentation, and service delivery.
- Guest Experience Excellence
- Create memorable experiences that reflect the prestige of the Club and the Levy brand.
- Resolve guest concerns professionally and efficiently, ensuring satisfaction at every touchpoint.
- Tailor service approaches to suit a range of hospitality packages, audiences, and event types.
- Drive a culture where exceptional customer service is at the heart of everything we do.
- Financial Management
- Manage hospitality budgets covering labour, stock, equipment, and operational expenditure.
- Monitor financial performance and identify opportunities to improve efficiency and profitability.
- Produce accurate reporting and support commercial decision-making.
- Health, Safety & Compliance
- Maintain the highest standards of food safety, hygiene, and health & safety compliance.
- Ensure all venue and company policies are adhered to at all times.
- Promote a safe working environment for colleagues, guests, and contractors.
- Client & Stakeholder Management
- Act as a key point of contact for clients, suppliers, and event stakeholders.
- Build strong working relationships that enhance service delivery and long-term partnerships.
- Ensure client expectations are not only met but consistently exceeded.
- Continuous Improvement
- Conduct post-event reviews to identify successes and opportunities for enhancement.
- Stay ahead of hospitality trends, emerging technologies, and guest experience innovations.
- Contribute ideas that elevate the Club's hospitality offering and support business growth.
About You
- Experience
- Proven success within hospitality, events, stadium operations, hotels, or premium venues.
- Strong experience managing food and beverage operations in a customer-focused environment.
- Demonstrable experience delivering exceptional service to premium and VIP clientele.
- Leadership
- A natural leader who can inspire, develop, and engage diverse teams.
- Experience managing, coaching, and developing colleagues to achieve high standards.
- Confident leading large operational teams within fast-paced environments.
- Customer Focus
- Passionate about creating unforgettable guest experiences.
- Calm under pressure and skilled at resolving challenges in real time.
- Committed to delivering service excellence at every opportunity.
- Skills
- Outstanding communication and relationship-building abilities.
- Excellent organisational, planning, and multitasking skills.
- Commercially aware with strong budgeting and cost-control experience.
- Comfortable using hospitality and event management systems.
- Flexibility
- Able to work evenings, weekends, and matchdays as required.
- Thrives in a fast-paced environment where priorities can change quickly.
Why Join Us?
- Play a key role in the next chapter of one of English football's most ambitious clubs.
- Deliver memorable experiences at one of the Midlands' most iconic sporting venues.
- Join Levy UK & Ireland, a recognised leader in premium hospitality and event experiences.
- Work alongside passionate colleagues in a collaborative and supportive environment.
- Access industry-leading training, development, and career progression opportunities through Levy UK & Ireland and the wider Compass Group network.
- Enjoy a competitive salary and benefits package.
Ready to Lead from the Front?
If you're an experienced hospitality professional who thrives on delivering exceptional service, inspiring teams, and creating unforgettable experiences, we'd love to hear from you. Join us at Birmingham City Football Club and help shape the future of hospitality at one of football's most exciting clubs.
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. Together, we can achieve greatness.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Manager- Birmingham City FC - Full Time - Birmingham employer: Compass Group
Levy UK & Ireland is an exceptional employer, offering a vibrant work culture at Birmingham City Football Club, where you can play a pivotal role in delivering outstanding hospitality experiences. With a strong focus on employee growth, competitive salaries, and a commitment to diversity and inclusion, you'll thrive in a supportive environment that values your contributions. Join us during this exciting transformation of the Club and enjoy unparalleled opportunities for career progression within one of the UK's leading hospitality firms.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager- Birmingham City FC - Full Time - Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group
Don't be shy about reaching out to Compass Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager- Birmingham City FC - Full Time - Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
