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For Companies At a Glance
- Tasks: Lead hard FM services and ensure high-quality delivery across contracts.
- Company: Join Compass, a leader in the industry with a focus on growth and development.
- Benefits: Enjoy a comprehensive benefits package including discounts, wellness classes, and career development.
- Why this job: Make a real impact in a key technical leadership role within healthcare.
- Qualifications: Experience in hard FM delivery, compliance, and budget management required.
- Other info: Diversity is our strength; we celebrate unique talents and backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
About the Role
We are looking for an experienced Hard Services Manager to lead the delivery of hard FM services across two PFI contracts. This is a key technical leadership role, responsible for ensuring safe, compliant and high-quality service delivery in line with client SLAs, statutory requirements and company standards. You will act as the technical lead on the contracts, advising the Contract Manager on compliance, performance and risk, while working closely with the client to support effective project delivery and continuous improvement.
Key Responsibilities
- Lead and promote a strong Health, Safety & Environmental culture, ensuring full compliance across teams and subcontractors
- Manage the delivery and quality of hard services in line with SLAs, ISO standards and company procedures
- Take ownership of hard services budgets, ensuring cost control and value for money
- Deputise for the Contract Manager when required
- Ensure Compass/PPP-IML policies, procedures and controlled documents are implemented effectively
- Lead, engage and develop engineering teams, ensuring correct staffing levels, training and succession planning
- Manage and analyse CAFM data to drive operational efficiency
- Produce client reports and maintain strong client relationships, identifying opportunities to enhance service delivery
- Manage lifecycle, variation and project works from inception to completion, including billing
- Control and govern third-party suppliers to ensure SLA compliance
- Drive continuous improvement across Quality, Cost, Delivery and Safety
- Act as an Authorised Person (LV, HV, water, medical gases, confined spaces, etc.)
- Attend off-site meetings, training and networking events as required
About You
You will be a technically strong FM professional with healthcare and PFI experience, confident managing people, performance, compliance and budgets.
Essential Experience & Skills:
- Hard FM delivery within a PFI healthcare environment
- Strong knowledge of HTMs, statutory compliance and safety processes
- Planned and reactive maintenance management using SFG20
- Line management of engineers and subcontractors
- Budget management and cost control
- CAFM systems experience (e.g. MRI Evolution, Maximo, TopDesk)
- Project management including lifecycle and variation works
- Experience as a Duty Holder / Authorised Person (or above)
- Strong analytical skills with attention to technical detail
- Confident stakeholder and client communication skills
Desirable:
- NEBOSH Certificate or Diploma (or willingness to work towards)
- IWFM Level 4 or above (or equivalent)
- Technical qualification
- Experience developing and upskilling teams
- Ability to deliver training and present to small groups
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hard Services Manager in Birmingham employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to hard services management and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in hard FM delivery and how you’ve managed teams and budgets effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and submit that application!
We think you need these skills to ace Hard Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hard Services Manager role. Highlight your experience in hard FM delivery, compliance, and budget management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in managing teams and delivering high-quality services.
Showcase Your Technical Skills: Don’t forget to mention your technical qualifications and experience with CAFM systems. We’re keen on seeing how you can bring your expertise in healthcare and PFI environments to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Compass Group
✨Know Your Hard FM Inside Out
Make sure you brush up on your knowledge of hard facilities management, especially within a PFI healthcare context. Be ready to discuss specific examples of how you've managed compliance and safety processes in previous roles.
✨Showcase Your Leadership Skills
As a Hard Services Manager, you'll need to lead teams effectively. Prepare to share experiences where you've successfully managed engineering teams, focusing on how you engaged and developed your staff while ensuring high-quality service delivery.
✨Be Budget Savvy
Since budget management is key for this role, come prepared with examples of how you've controlled costs and delivered value for money in past projects. Highlight any tools or systems you've used, like CAFM systems, to manage budgets efficiently.
✨Communicate Like a Pro
Strong stakeholder and client communication skills are essential. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've built and maintained strong client relationships in the past.
