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For Companies At a Glance
- Tasks: Lead the design and delivery of engaging digital learning solutions across the UK.
- Company: Join Compass One, a leader in support services with a focus on innovation.
- Benefits: Flexible working, travel opportunities, and a chance to shape digital learning.
- Why this job: Make a real impact on how people learn and grow in a dynamic environment.
- Qualifications: Passion for digital learning, excellent communication, and problem-solving skills required.
- Other info: Opportunity for career growth and collaboration with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Design. Build. Deliver. Transform Digital Learning.
Location: Mobile (UK-wide travel)
Sector: Support Services – Compass One
Reporting to: Head of Digital Delivery & Implementation
The Opportunity
Are you passionate about creating exceptional digital learning experiences that genuinely make a difference? Do you thrive at the intersection of design, technology, and delivery? We are looking for a Digital Training & Delivery Manager to lead the design, development, and delivery of engaging, high-quality digital learning solutions that build capability, confidence, and consistency across Compass One. This is a highly visible, hands-on role where you will shape how our people learn—bringing digital solutions to life, supporting new implementations, and delivering impactful training both face-to-face and virtually.
What You Will Be Doing
- Design & Digital Learning Excellence: Lead the end-to-end design, development, and delivery of engaging digital learning solutions. Create scalable, user-focused training that aligns with business goals and drives real adoption. Develop clear, compelling training materials, documentation, and system guidance.
- Strategic Collaboration & Leadership: Partner with business stakeholders, IT teams, and Compass operational teams to support the rollout and training of Compass Digital solutions. Work closely with Growth teams to contribute to solution design and provide accurate, value-driven costings. Support mobilisation and implementation teams for new business wins and system deployments.
- Innovation, Technology & Delivery: Support delivery of the Digital Technology Team programme alongside Implementation and Technology teams. Help shape industry-focused digital solutions across equipment, site support, and training initiatives. Support software development and mobilisation through data gathering, system mapping, and deployment support.
- Quality, Risk & Operational Support: Assist with data collection and documentation to support system and process improvements. Provide system administration and on-site software support to keep operations running smoothly. Diagnose and resolve technical issues with confidence and clarity.
- Stakeholder & Client Engagement: Build strong relationships with clients, suppliers, and internal teams. Conduct regular site visits to support training, systems adoption, and mobilisation activity. Act as a trusted digital learning partner to Contract Managers, Operational Directors, and Support Services teams.
What You Will Bring
- A passion for digital learning, training delivery, and user experience.
- Excellent communication skills—you can engage a room or a virtual audience with ease.
- Strong problem-solving skills and a sharp eye for detail.
- A customer-first mindset with experience in customer-facing environments.
- Confidence working independently in a mobile role, as well as collaboratively across teams.
- Proven ability to diagnose and resolve technical or system-related issues.
- Strong working knowledge of:
- Windows operating systems
- Microsoft Office and common business applications
- Networking fundamentals and basic troubleshooting
- Helpdesk and ticketing systems
You will also need:
- A full UK driving licence
- Flexibility to travel across the UK, including frequent overnight stays
Who You Will Work With
- Compass IT system users and colleagues
- Sales and retention teams
- Clients and third-party suppliers
- Managing Directors, Operational Directors, Contract Managers, and Support Services teams
Why Join Us?
This is more than a training role—it’s a chance to shape the future of digital learning across a national organisation. You will have real influence, variety, and the opportunity to see your work land, scale, and succeed in the real world. If you love designing meaningful learning, delivering with energy, and seeing technology make a difference—we would love to hear from you.
Digital Training & Delivery Manager in Birmingham employer: Compass Group
Contact Detail:
Compass Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Training & Delivery Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meet-ups. The more you engage, the better your chances of landing that Digital Training & Delivery Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your digital learning projects. Whether it’s training materials or innovative solutions you've developed, having tangible examples can really set you apart from the competition.
✨Tip Number 3
Prepare for interviews by practising common questions related to digital learning and delivery. Think about how you can demonstrate your problem-solving skills and customer-first mindset. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Compass One.
We think you need these skills to ace Digital Training & Delivery Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for digital learning shine through in your application. We want to see how much you care about creating exceptional learning experiences that make a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We’re looking for someone who can lead the design and delivery of engaging digital solutions, so show us how you fit the bill!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well—whether it’s in your CV or cover letter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Compass Group
✨Know Your Digital Learning Stuff
Make sure you brush up on the latest trends in digital learning and training delivery. Be ready to discuss how you've designed and delivered engaging digital solutions in the past, and think about specific examples that showcase your skills.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so be prepared to talk about your experience in strategic collaboration. Share examples of how you've partnered with stakeholders or IT teams to roll out training solutions successfully.
✨Demonstrate Problem-Solving Prowess
Since you'll need to diagnose and resolve technical issues, think of a few scenarios where you've tackled challenges head-on. Highlight your problem-solving skills and how you approach troubleshooting in a calm and effective manner.
✨Engage with Confidence
Whether it's a face-to-face meeting or a virtual presentation, your communication skills are key. Practice articulating your thoughts clearly and confidently, and consider how you can engage your audience during the interview to leave a lasting impression.
