At a Glance
- Tasks: Convert enquiries into bookings and deliver exceptional customer experiences.
- Company: Join the Lime Venue Portfolio, a leader in hospitality and events.
- Benefits: Enjoy healthcare perks, discounts, and a supportive work environment.
- Other info: Full-time office role in Birmingham with great career growth opportunities.
- Why this job: Be part of a dynamic team and make memorable events happen.
- Qualifications: Experience in events or hospitality and strong communication skills required.
The predicted salary is between 28957 - 28957 £ per year.
Salary: 28,957 per annum plus benefits
About the Role
Lime Venue Portfolio is looking for a Conference & Events Sales Consultant to join our Birmingham-based team in a fully office-based position. This role is based full-time from our Birmingham office, so candidates must be able to commute to and work on-site in Birmingham five days a week.
As a Conference & Events Sales Consultant, you will be responsible for converting enquiries into successful bookings while delivering an exceptional customer experience from initial enquiry through to post-event follow-up. You will work closely with corporate clients, training organisers, and event planners, providing expert guidance and tailored event solutions across our venue portfolio.
Key Responsibilities
- Drive Revenue Growth: Support the continued success of our Venues Collection by managing Conference & Event enquiries efficiently and professionally, maximising conversion opportunities and revenue generation.
- Deliver Outstanding Customer Service: Provide a first-class client experience across phone, email, and online channels, consistently meeting and exceeding service standards and KPIs.
- Build Strong Relationships: Develop trusted relationships with clients, venue teams, and internal stakeholders through confident, knowledgeable, and proactive communication.
- Support Commercial Performance: Use business performance tools including forecasts, budgets, and pace reports to strengthen commercial awareness and contribute to wider business objectives.
- Maintain Accurate Systems & Reporting: Ensure all booking and client information is accurately maintained within Delphi and LVP SmartSheet systems, while identifying opportunities to improve online listings and competitor positioning.
- Become a Venue Expert: Build strong knowledge of the Lime Venue Portfolio collection, support site visits where required, and share venue insights with the wider central team.
About You
We are looking for someone who is passionate about hospitality, sales, and events, and who enjoys working in a fast-paced office environment. You will ideally have:
- At least 1 year’s experience within a Conference & Events role
- A minimum of 3 years hospitality industry experience at venue level
- GCSEs including Maths and English (A-Levels or degree desirable)
- Strong written and verbal communication skills
- Excellent organisational and administrative abilities
- Confidence using Microsoft Office including Excel, Word, Outlook, and PowerPoint
- Experience using booking systems such as Delphi or Gratis
- Strong venue and hospitality knowledge
- A proactive, solutions-focused mindset with the ability to remain calm under pressure
- A positive, team-oriented attitude and strong customer service approach
Important Location & Working Requirement
This is a full-time, fully office-based role located in Birmingham. Remote or hybrid working is not available for this position.
Benefits
- Healthcare & Wellbeing: Medicash health benefits including dental, optical, and mental health support; coverage for you and up to 4 children; free annual health check with Aviva Digicare; discounts with Nuffield Health and Pure Gym; Employee Assistance Programme.
- Discounts & Perks: Up to 55% off cinema tickets; shopping discounts up to 15%; discounts on Vodafone plans; travel discounts with providers including TUI and Expedia.
- Workplace Benefits: Meals on duty; pension scheme; life assurance; paid professional subscriptions.
- Leave & Family Support: 23 days annual leave plus.
Conference & Events Sales Executive - The Lime Venue Portfolio - Full Time - Birmingham employer: Compass Group
Lime Venue Portfolio is an exceptional employer, offering a vibrant work culture in Birmingham that prioritises employee wellbeing and professional growth. With comprehensive benefits including healthcare support, generous discounts, and a commitment to fostering strong team relationships, we empower our Conference & Events Sales Consultants to thrive in a dynamic environment while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Sales Executive - The Lime Venue Portfolio - Full Time - Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group
Don't be shy about reaching out to Compass Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Events Sales Executive - The Lime Venue Portfolio - Full Time - Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
