At a Glance
- Tasks: Support daily operations and create a welcoming environment at Birmingham City FC's new social café.
- Company: Join Levy UK + Ireland, a leader in innovative hospitality experiences.
- Benefits: Competitive salary, career development, and the chance to work in a vibrant sports environment.
- Other info: Great opportunity for career growth in a dynamic and supportive team.
- Why this job: Be part of an exciting project that brings people together and enhances community spirit.
- Qualifications: Experience in hospitality and a passion for creating memorable guest experiences.
The predicted salary is between 21450 - 21450 £ per year.
Salary: 21450 - 21450
Shift hours: Full Time
Assistant Caf Manager I 30 hours a week I Mon- Fri + Match Day St. Andrews @ Knighthead Park | Birmingham City Football Club Levy UK + Ireland
More Than an Assistant Manager
At Levy UK + Ireland, we believe great hospitality creates places where people want to be. We're looking for an exceptional Assistant Caf Manager to support the day-to-day operation of an exciting new social caf space at St. Andrews @ Knighthead Park, home of Birmingham City Football Club. This isn't a traditional caf. It's a destination designed to bring people together - a workplace caf, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.
As Assistant Caf Manager, you'll work alongside the Caf Manager to help create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality. You'll play a hands-on role in leading the team, maintaining high standards and ensuring the venue consistently delivers exceptional experiences. We're looking for someone who combines strong operational awareness with genuine warmth, energy and a passion for people.
The Opportunity
Working closely with the Caf Manager and Levy leadership team, you'll support all aspects of the caf's daily operation while helping to shape a welcoming, high-performing and commercially successful environment. You'll be a visible leader on the floor, supporting the team during busy service periods, championing great hospitality and helping to ensure every guest leaves with a positive impression. This is an exciting opportunity for someone looking to develop their leadership career within one of the most innovative hospitality environments in sport and entertainment.
What You'll Be Doing
- Supporting Daily Operations
You'll help ensure the caf runs smoothly, efficiently and consistently, delivering an excellent experience for every guest. You'll:
- Support the day-to-day operation of the caf and social space
- Help create an environment that feels welcoming, vibrant and well-presented
- Support opening, service and closing procedures
- Maintain high standards across coffee, food and grab-and-go offers
- Assist with managing guest flow and service during peak periods
- Support matchday operations and event activity
- Work collaboratively with club teams and partners to maintain operational excellence
- Supporting and Developing the Team
Great hospitality starts with great people. You'll help create a culture where team members feel valued, supported and empowered to deliver their best. You'll:
- Support the recruitment, onboarding and development of team members
- Coach and motivate colleagues through day-to-day leadership
- Help maintain a positive, inclusive and people-first culture
- Support training and development initiatives
- Lead by example through your attitude, professionalism and guest focus
- Help maintain high service standards across the team
We're not looking for scripted service. We're looking for authenticity, personality and people who genuinely care.
- Delivering Outstanding Guest Experiences
You'll be at the heart of creating memorable experiences for everyone who visits the venue. You'll:
- Build positive relationships with guests and regular visitors
- Champion proactive, friendly and engaging service
- Support the resolution of guest feedback and service recovery
- Identify opportunities to improve the guest experience
- Help create an atmosphere that encourages people to return again and again
- Supporting Commercial Performance
You'll understand the role great service plays in driving business success. You'll:
- Support delivery of sales and profitability targets
- Monitor product availability and presentation standards
- Assist with stock management and ordering processes
- Support merchandising, promotions and seasonal campaigns
- Help identify opportunities to increase guest engagement and repeat visits
- Contribute ideas to continuously improve the offer and customer experience
- Maintaining Standards
You'll help ensure operational excellence across all aspects of the venue. You'll:
- Support compliance with food safety, health & safety and allergen procedures
- Maintain cleanliness and presentation standards throughout the caf
- Assist with stock control and operational administration
- Help ensure company policies and brand standards are consistently met
- Support the Caf Manager in maintaining a safe and efficient working environment
About You
We're looking for someone who brings:
- Experience within a caf, hospitality, food service or guest-facing environment
- Previous supervisory or team leadership experience
- A passion for hospitality and creating memorable experiences
- Strong communication and interpersonal skills
- Good organisational and problem-solving abilities
- A positive, proactive and hands-on approach
- High standards and attention to detail
- The confidence to lead from the front during busy service periods
Most importantly, you're someone who:
- Notices the small things
- Takes pride in creating great environments
- Supports and motivates others
- Leads through example
- Genuinely cares about people and experiences
Why Join Levy UK + Ireland?
This is an opportunity to be part of something special. Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long-term vision for the future of the stadium estate and wider Sports Quarter development. As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences. This new space will be:
- Part caf
- Part clubhouse
- Part workplace hub
- Part social destination
We're looking for someone who can help bring that vision to life every day while developing their own career within one of the UK's leading hospitality businesses. If you're passionate about people, hospitality and creating places where communities thrive, we'd love to hear from you.
Assistant Community Cafe Manager- Birmingham City FC - Full Time - Birmingham employer: Compass Group
At Levy UK + Ireland, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional hospitality and community engagement. As an Assistant Caf Manager at Birmingham City FC, you'll not only play a pivotal role in creating memorable experiences for guests but also benefit from extensive training and development opportunities within one of the UK's leading hospitality firms. Join us in this exciting new chapter at St. Andrews @ Knighthead Park, where your passion for people and service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Community Cafe Manager- Birmingham City FC - Full Time - Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group
Don't be shy about reaching out to Compass Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Community Cafe Manager- Birmingham City FC - Full Time - Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
