At a Glance
- Tasks: Lead premium hospitality services at Birmingham City FC, creating unforgettable matchday experiences.
- Company: Join Levy UK & Ireland, a leader in hospitality at iconic venues.
- Benefits: Competitive salary, career growth, and industry-leading training opportunities.
- Other info: Diverse and inclusive workplace culture that values every individual.
- Why this job: Be part of an exciting transformation at one of England's most ambitious football clubs.
- Qualifications: Experience in hospitality and events, with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Birmingham City Football Club, in partnership with Levy UK & Ireland, is proud to deliver exceptional hospitality experiences. This is an exciting time to join the Club as it undergoes a major transformation with significant investment and ambitious plans for future growth.
We are seeking an experienced and passionate Hospitality Manager to lead the delivery of premium hospitality services across matchdays, conferences, private events, and special occasions. This role offers the opportunity to work in a dynamic football environment where no two days are the same.
The Opportunity
As Hospitality Manager, you will be responsible for planning, coordinating, and delivering world-class hospitality experiences throughout the stadium. You will lead operational excellence, inspire your team, and ensure every guest enjoys an experience that exceeds expectations.
Key Responsibilities
- Event Planning & Delivery: Partner with clients and internal stakeholders to understand hospitality requirements. Develop operational plans for seamless event execution.
- Leadership & Team Development: Lead and motivate hospitality teams, delivering engaging pre-event briefings and fostering a high-performance culture.
- Premium Food & Beverage Operations: Ensure high standards across all food and beverage offerings and collaborate with culinary teams to deliver innovative menus.
- Guest Experience Excellence: Create memorable experiences and resolve guest concerns efficiently.
- Financial Management: Manage hospitality budgets and monitor financial performance.
- Health, Safety & Compliance: Maintain the highest standards of food safety and ensure compliance with venue policies.
- Client & Stakeholder Management: Act as a key point of contact for clients and build strong working relationships.
- Continuous Improvement: Conduct post-event reviews and stay ahead of hospitality trends.
About You
Experience: Proven success within hospitality, events, or premium venues. Strong experience managing food and beverage operations.
Leadership: A natural leader who can inspire and develop diverse teams.
Customer Focus: Passionate about creating unforgettable guest experiences.
Skills: Outstanding communication, organisational, and multitasking skills.
Flexibility: Able to work evenings, weekends, and matchdays as required.
Why Join Us?
Play a key role in the next chapter of one of English football's most ambitious clubs. Deliver memorable experiences at one of the Midlands' most iconic sporting venues. Join a recognised leader in premium hospitality and enjoy a competitive salary and benefits package.
If you're an experienced hospitality professional who thrives on delivering exceptional service, we would love to hear from you.
At Levy UK & Ireland, we celebrate diversity and promote inclusion, believing that our differences are our greatest strengths. We are committed to creating an environment where every individual is valued and respected.
Hospitality Manager- Birmingham City FC in Acocks Green employer: Compass Group
Levy UK & Ireland is an exceptional employer, offering a vibrant work culture at Birmingham City Football Club, where you can play a pivotal role in delivering unforgettable hospitality experiences. With a strong focus on employee growth, competitive benefits, and a commitment to diversity and inclusion, you'll thrive in a supportive environment that values your contributions and fosters your professional development. Join us at one of the Midlands' most iconic venues and be part of a team dedicated to excellence and innovation in hospitality.
