At a Glance
- Tasks: Convert enquiries into bookings and deliver exceptional customer experiences.
- Company: Join Levy, part of Compass Group, known for iconic venues and sustainability.
- Benefits: Competitive salary, health benefits, discounts, and career development opportunities.
- Other info: Full-time office role in Birmingham with clear career progression pathways.
- Why this job: Be part of a dynamic team in the exciting world of events and hospitality.
- Qualifications: Experience in events or hospitality, strong communication skills, and a proactive mindset.
The predicted salary is between 28957 - 28957 £ per year.
Lime Venue Portfolio is looking for a Conference & Events Sales Consultant to join our Birmingham-based team in a fully office-based position. This role is based full-time from our Birmingham office, so candidates must be able to commute to and work on-site in Birmingham five days a week.
As a Conference & Events Sales Consultant, you will be responsible for converting enquiries into successful bookings while delivering an exceptional customer experience from initial enquiry through to post-event follow-up. You’ll work closely with corporate clients, training organisers, and event planners, providing expert guidance and tailored event solutions across our venue portfolio.
Key Responsibilities- Drive Revenue Growth: Support the continued success of our Venues Collection by managing Conference & Event enquiries efficiently and professionally, maximising conversion opportunities and revenue generation.
- Deliver Outstanding Customer Service: Provide a first-class client experience across phone, email, and online channels, consistently meeting and exceeding service standards and KPIs.
- Build Strong Relationships: Develop trusted relationships with clients, venue teams, and internal stakeholders through confident, knowledgeable, and proactive communication.
- Support Commercial Performance: Use business performance tools including forecasts, budgets, and pace reports to strengthen commercial awareness and contribute to wider business objectives.
- Maintain Accurate Systems & Reporting: Ensure all booking and client information is accurately maintained within Delphi and LVP SmartSheet systems, while identifying opportunities to improve online listings and competitor positioning.
- Become a Venue Expert: Build strong knowledge of the Lime Venue Portfolio collection, support site visits where required, and share venue insights with the wider central team.
About You
We are looking for someone who is passionate about hospitality, sales, and events, and who enjoys working in a fast-paced office environment. You will ideally have:
- At least 1 year’s experience within a Conference & Events role
- A minimum of 3 years’ hospitality industry experience at venue level
- GCSEs including Maths and English (A-Levels or degree desirable)
- Strong written and verbal communication skills
- Excellent organisational and administrative abilities
- Confidence using Microsoft Office including Excel, Word, Outlook, and PowerPoint
- Experience using booking systems such as Delphi or Gratis
- Strong venue and hospitality knowledge
- A proactive, solutions-focused mindset with the ability to remain calm under pressure
- A positive, team-oriented attitude and strong customer service approach
Important Location & Working Requirement
This is a full-time, fully office-based role located in Birmingham. Remote or hybrid working is not available for this position.
Benefits
- Healthcare & Wellbeing: Medicash health benefits including dental, optical, and mental health support, coverage for you and up to 4 children, free annual health check with Aviva Digicare, discounts with Nuffield Health and Pure Gym, Employee Assistance Programme.
- Discounts & Perks: Up to 55% off cinema tickets, shopping discounts up to 15%, discounts on Vodafone plans, travel discounts with providers including TUI and Expedia.
- Workplace Benefits: Meals on duty, pension scheme, life assurance, paid professional subscriptions, leave & family support including 23 days annual leave plus bank holidays, your birthday off, additional leave after maternity return, day off for your baby’s first birthday, holiday purchase scheme.
- Career Development & Financial Support: Ongoing training and development, clear career progression pathways, financial wellbeing programme, preferred rates on salary finance products.
About Levy
Levy, part of Compass Group, delivers exceptional food, drink, and hospitality experiences at some of the UK’s most iconic venues, including Wimbledon, Twickenham, and Tottenham Hotspur Stadium. Levy is committed to sustainability, inclusion, and delivering outstanding experiences while working towards Net Zero by 2027.
Why Join Us?
At Levy UK & Ireland, we value diversity, inclusion, and equal opportunity. We believe diverse teams drive creativity, innovation, and success, and we are committed to creating a supportive environment where everyone can thrive.
Conference & Events Sales Executive - The Lime Venue Portfolio in Acocks Green employer: Compass Group
At Lime Venue Portfolio, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Birmingham office where teamwork and collaboration thrive. With a strong focus on employee growth, we provide ongoing training, clear career progression pathways, and a comprehensive benefits package that includes health and wellbeing support, generous leave policies, and discounts on various services. Join us to be part of a dynamic team dedicated to delivering outstanding hospitality experiences while championing sustainability and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Sales Executive - The Lime Venue Portfolio in Acocks Green
✨Tip Number 1
Get to know the company inside out! Research Lime Venue Portfolio and understand their values, venues, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll need to sell yourself just like you’d sell an event. Prepare a short, engaging summary of your experience and how it aligns with the role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Conference & Events Sales Executive - The Lime Venue Portfolio in Acocks Green
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality and events shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely love what you do!
Tailor Your CV:Make sure your CV highlights relevant experience in conference and events roles. We’re looking for specific examples of how you’ve driven revenue growth or delivered outstanding customer service.
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your skills and experiences effectively without rambling.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Compass Group
✨Know Your Venues
Before the interview, take some time to research the Lime Venue Portfolio. Familiarise yourself with their venues, unique offerings, and any recent events they've hosted. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the role.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully converted enquiries into bookings in previous roles. Highlight your ability to build relationships and provide exceptional customer service. Use metrics or KPIs to quantify your success, as this will show your potential value to the team.
✨Practice Your Communication
As a Conference & Events Sales Consultant, strong communication skills are key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as knowledgeable and approachable.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think about past experiences where you had to handle difficult situations or exceed client expectations. Prepare to discuss these scenarios in detail, focusing on your proactive solutions and positive outcomes.
