At a Glance
- Tasks: Lead event operations and ensure exceptional guest experiences at the Baltimore Convention Center.
- Company: Levy, a leader in sports and entertainment hospitality with a commitment to diversity.
- Benefits: Comprehensive benefits including medical, flexible time off, and employee assistance programs.
- Other info: A collaborative environment that values authenticity and personal growth.
- Why this job: Join a dynamic team where your leadership can make a real impact in hospitality.
- Qualifications: 5+ years in hospitality leadership and a passion for delivering outstanding service.
The predicted salary is between 50000 - 70000 £ per year.
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Other Forms of Compensation: Bonus Eligiable
Different perspectives make us better.
We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day.
An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry.
Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
As a General Manager at the Baltimore Convention Center, you are responsible for maintaining a balance between floor supervision, administration, team member training and mentoring, and hosting/communicating with groups.
Strive to exceed guest expectations while executing "The Levy Difference".
Key Responsibilities
- Lead banquet and event operations, ensuring efficient setup, service, and breakdown.
- Maintain high standards for guest service, food quality, safety, sanitation, and alcohol compliance.
- Build strong relationships with clients, guests, team members, and venue partners.
- Manage labor, inventory, budgets, scheduling, forecasting, and operational reporting.
- Ensure proper use of company systems and adherence to company policies and procedures.
- Recruit, train, coach, and develop managers and team members.
- Foster a positive, collaborative work environment focused on accountability and performance.
Qualifications
- 5+ years of leadership experience in hospitality, food service, retail, or event operations.
- Bachelor's degree in Hospitality Management or related field preferred.
- Strong financial acumen and understanding of labor and cost controls.
- Proficiency with business and operational technology systems.
- Excellent communication, leadership, and relationship-building skills.
- Passion for hospitality and delivering exceptional guest experiences.
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
- Medical
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Levy is a member of Compass Group USA.
Compass Group/Levy is an equal opportunity employer.
At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acc accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
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General Manager employer: Compass Group USA
Levy is an exceptional employer that prioritises diversity and inclusion, fostering a collaborative work environment where every team member is valued as family. Located at the Baltimore Convention Center, this role offers unique opportunities for professional growth in the vibrant hospitality sector, alongside comprehensive benefits such as flexible time off, health and wellness programs, and a commitment to employee development. Join us to be part of a leading hospitality company that not only excels in service but also champions your authentic self.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Group USA. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Group USA
Don't be shy about reaching out to Compass Group USA directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Group USA and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Group USA
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
