At a Glance
- Tasks: Lead a dynamic retail team and ensure exceptional customer experiences.
- Company: Join ESS, a part of Compass Group, known for its inclusive culture.
- Benefits: Enjoy competitive pay, career development, and exclusive discounts.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Make a real impact in a thriving retail environment while growing your career.
- Qualifications: Experience in retail management and strong leadership skills required.
The predicted salary is between 36948 - 36948 £ per year.
- Retail Manager
- Swindon,
- £36,948 per annum | 5 days out of 7
- Lead a Thriving Retail Operation
- We're looking for an experienced and passionate
- Retail Manager to lead our retail operation at
JSCSC Swindon .
This is an excellent opportunity for a driven retail professional who enjoys delivering exceptional customer experiences, inspiring teams, and driving commercial performance.
As Retail Manager, you'll oversee the day-to-day operation, ensuring high standards of service, strong financial performance, effective stock management, and full compliance with company procedures.
You'll play a key role in creating a positive working environment where colleagues feel supported, engaged, and motivated to succeed.
What You'll Be Doing
As Retail Manager, you will
- Champion a positive health, safety, and wellbeing culture across the retail operation.
- Lead, motivate, and develop a high-performing retail team to achieve business and customer service objectives.
- Deliver the ESS Way management promises and create an environment where colleagues can thrive.
- Ensure Compass Service Framework policies, procedures, and best practices are implemented and maintained.
- Manage stock control, merchandising, promotions, availability, and waste to maximise sales and profitability.
- Take ownership of retail labour scheduling, budgets, resources, and equipment.
- Complete all people management activities, including absence management, performance management, and employee development.
- Maintain planograms and merchandising standards in line with company requirements.
- Produce accurate rotas and manage timesheets through Our Time to optimise labour and sales performance.
- Conduct regular colleague reviews, including Mid-Year and End-of-Year performance conversations.
- Lead weekly team huddles and communications to keep colleagues informed and engaged.
- Carry out customer journey reviews and quality audits to ensure service excellence.
- Ensure banking procedures, cash handling, and safe reconciliations are completed accurately and securely.
- Protect company and client assets, including cash, stock, equipment, and property.
- Act as a role model for ESS values and behaviours.
- Ensure full compliance with all company, client, and legal requirements.
What We're Looking For
To be successful in this role, you'll have
- Previous experience managing a busy retail environment.
- A proven track record of delivering sales growth and achieving financial targets.
- Strong leadership skills with the ability to engage, motivate, and develop teams.
- Excellent communication and relationship-building skills.
- A customer-focused approach and passion for delivering outstanding service.
- Good IT skills and confidence using retail systems and reporting tools.
- Strong numerical and analytical skills, with the ability to interpret sales and performance data.
- A proactive and organised approach to managing multiple priorities.
- Flexibility to meet the needs of the business, including occasional off-site meetings.
Why Join ESS?
At ESS, we recognise that our people are at the heart of everything we do. That's why we offer a competitive reward and benefits package, including:
- Contributory pension scheme
- Career development opportunities through Career Pathways and My Learning programmes
- Access to a Digital GP for you and your immediate family
- Comprehensive healthcare and wellbeing support
- Exclusive travel discounts with TUI, Expedia, Booking. com, and other leading brands
- Savings on everyday shopping with major supermarket discounts
- Up to 44% off cinema tickets
- Cashback rewards across a wide range of retailers
- Free wellness, mindfulness, and exercise classes
- Access to discounts and offers that can be shared with friends and family
- About ESS
ESS, part of Compass Group UK & Ireland, delivers foodservice, hospitality, and support services across the Defence, Government, and Energy sectors.
We support over 250 military establishments, government sites, high-profile secure environments, police facilities, and a range of onshore and offshore energy operations.
Our success is built on our people. We are committed to providing exceptional service and creating great experiences for our customers every day.
Our Commitment to Inclusion
At Compass Group UK & Ireland, we are committed to building a workplace where everyone feels valued, respected, and able to reach their full potential.
We welcome applications from candidates of all backgrounds and celebrate the diversity that makes our teams stronger.
Ready for your next retail leadership challenge?
If you're an ambitious and customer-focused retail professional looking to join a market-leading organisation, we'd love to hear from you.
Apply today and take the next step in your career with ESS
Retail Manager in Swindon employer: Compass Group UK
Compass Group UK&I is an excellent employer, offering a dynamic work environment where culinary creativity and service excellence thrive. With a strong focus on employee growth, you will have access to training and development opportunities that empower you to advance your career in the catering industry. Located in a vibrant setting, our team-oriented culture fosters collaboration and ensures that every member feels valued and supported in delivering exceptional food experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Manager in Swindon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Compass Group UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Compass Group UK!
We think you need these skills to ace Retail Manager in Swindon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Compass Group UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Compass Group UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Compass Group UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Compass Group UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
